In charge of the IT operation at South Latam Projects- Member of the team that led the ISO27001 Certification Project- ITSM tool selection and evaluation project Admin of these tools and platforms:- Hardware IT acquisitions in South Latam- Google Suite Admin- Apple and Microsoft configuration and support- Microsoft Endpoint (EMS) / Intune (Cloud)- VMWare Workspace One Intelligent Hub- Bitdefender Gravity Zone- Atlassian / Jira / Jira… Show more In charge of the IT operation at South Latam Projects- Member of the team that led the ISO27001 Certification Project- ITSM tool selection and evaluation project Admin of these tools and platforms:- Hardware IT acquisitions in South Latam- Google Suite Admin- Apple and Microsoft configuration and support- Microsoft Endpoint (EMS) / Intune (Cloud)- VMWare Workspace One Intelligent Hub- Bitdefender Gravity Zone- Atlassian / Jira / Jira Service Manager- Slack Administration- KnowBe4 Platform Security Training and Test Show less

Level 1 Incident service support (Help Desk and Process Monitoring)About 40 people in charge -About 60 critical applications, out of a total of 300Main projects. Three countries supported: +7000 users in Argentina, Paraguay and Uruguay Incident reduction Projects Quality of Service (telephone and tickets) Satisfaction survey evaluation and NPS Unification of HPSM tables in the Datawarehouse - Business Objects Reports Project Management (BMC Remedy, HP… Show more Level 1 Incident service support (Help Desk and Process Monitoring)About 40 people in charge -About 60 critical applications, out of a total of 300Main projects. Three countries supported: +7000 users in Argentina, Paraguay and Uruguay Incident reduction Projects Quality of Service (telephone and tickets) Satisfaction survey evaluation and NPS Unification of HPSM tables in the Datawarehouse - Business Objects Reports Project Management (BMC Remedy, HP Service Manager, Social Media, BOMGAr Remote Support, On Star HUB IoT ) Participation in the internal processes of the Crisis Committee and improvements Knowledge Avaya - ACD Voice Contact Center Sofware Manage Sofware Social Media (S1 Gateway) Knowledge of Networking Environment (Switches, IP adress, Firewalls and polítics) Show less

• I have implemented the Help Desk service.• Leader of the BMC Remedy project up to version 7.5• 2000 users: 15,000 monthly incidents and more than 4,000 phone calls.• Design of Systems Availability and SLA (COPC) reports.• Support contracts with Remedy consulting services and improvements.• Administration and support of Remedy• SAP key user (MM) for IT (Inventory - Transportation

• Organization of the CTI Help Desk IT Service• Implementation of Magic Help Desk (1994 to 1996)• Selection and Installation of the Remedy Help Desk project ver. 3.2• Support contracts with the consulting services and improvements of Remedy.• Remedy administration and support• Novell 3.11 and 4.1 support - NDS, Netware Tools, ZenWorks• Unix operation

Implementador del equipo integrante en el Proyecto Centenario del Banco de la Nación Argentina en varias sucursales del mismo.Contratado en forma independiente para brindar capacitación en DOS, Redes Novell 4.1, CC-Mail, Word 6.0 y la supervisión de toda la instalación de la red y funcionamiento de los enlaces WAN en las distintas sucursales del país.

Network Administration Novel 2.2 - Support and advice on Software and Hardware. Billing.In charge of the processing, control, and administration of the Company's billing system.Training tasks for users in WordPerfect 5.0, Lotus 123, Quattro Pro, and basic networking.Implementation of a training methodology through video courses in Microsoft Windows and Office.Supervision contracted Service Bureau