William Grimes Email & Phone Number

Provide phone and WebEx support for customers and sales staff in the implementation of Automated Meter Reading and Advanced Metering Infrastructure (AMR/AMI) systems.Conducted frequent, on-site training with customers and salespeople in the operation of AMR/AMI systemsBuild and maintain strong relationships with customers and sales staffDelivered presentations at Sensus User’s ConferencesAssist in negotiation and engage in problem solving for large accountsManage travel and expenses and provide timely and accurate expense reports and trip reports.Prepare PowerPoint presentations and Word documents for trainings.

I designed and taught computer software classes. I coordinated repairs and maintenance on printers, equipment, and PC systems in Tech Center. I assembled, configured and maintained computers. I was responsible for troubleshooting LAN connectivity problems and hardware issues. I created and maintained user accounts. I supervised the operation of network information systems.• Provided technical support to employees of Meyers Townhomes Community Center on software and hardware issues. Taught web page classes to youth who later volunteered to create the Community Center web page.• Reported monthly to resident services manager providing written and oral reports. With training and technical assistance capacities, I taught youth and adult classes on Microsoft Office and general familiarity of computers.• Performed repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. Optimized learning in a multi-cultural setting by providing a framework that inspired skills development in learners of all ages and backgrounds.

Supervised and coordinated the activities of inmates. I developed sharp observation skills for noticing people, details, and effects. Monitored and cleared all persons entering and departing secured area.• Trained in self-defense and disarming tactics.• Demonstrated ability to assess risk and respond appropriately.• Produced written reports on all shift activities with oral reports and emergency notifications delivered as directed by established security procedures

I performed maintenance on National Guard company vehicles. I routinely completed monthly drills.• Attended workshops delivered by Butler National Guard Unit.• Performed preventative maintenance and troubleshooting on tanks and company vehicles.

I supervised squad members in the installation of cabling for communication devices and equipment. I installed telephone poles, climbed poles and removed and installed telephone wires.• Received various awards for achievement• Received metals for good conduct• Honorable discharge

Mba, Business Administration

B.S, Graphics And Technology

Responsible for maintaining and operating 3 computer centers. I supervised 30 computer assistants. Conducted and developed workshops.