W Douglas Miller 2Nd

W Douglas Miller 2Nd Email and Phone Number

Sr CX Feedback Analyst @ Spectrum Enterprise
stamford, connecticut, united states
W Douglas Miller 2Nd's Location
Denver, Colorado, United States, United States
W Douglas Miller 2Nd's Contact Details
About W Douglas Miller 2Nd

Based in Denver, CO, I am passionate about Client Experience. My past experience as a team leader, project manager, and consultant enables me to offer a fresh look at strategic priorities and projects. I have experience coordinating projects across multiple teams and geographies, as well as building teams and launching new projects and products. I enjoy leading new initiatives and have a proven track record of delivering in a deadline-driven environment, as well as strong written and verbal communication skills. This includes giving presentations to higher-level contacts at clients, as well as coaching account teams on how to turn client feedback into actions.

W Douglas Miller 2Nd's Current Company Details
Spectrum Enterprise

Spectrum Enterprise

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Sr CX Feedback Analyst
stamford, connecticut, united states
Employees:
5009
W Douglas Miller 2Nd Work Experience Details
  • Spectrum Enterprise
    Sr Cx Feedback Analyst
    Spectrum Enterprise Jul 2022 - Present
    Denver, Colorado, United States
    Leading efforts to revamp and right-size the client-facing survey program for a Fortune 100 telecom's business-focused division. Key projects for breathing new life into existing surveys include:- Ongoing stakeholder management to understand how they use current surveys and dashboard reporting to influence their decisions. - Outlined, updated, and socialized changes to ongoing client touchpoint surveys.- Current focus on the Implementation phase of the client journey, working with analysts and functional team to center the post-Installation survey on Key Drivers of Customer Effort Score while implementing industry best practices on the survey itself.
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  • Spectrum Enterprise
    Enterprise Client Feedback Manager
    Spectrum Enterprise Jan 2022 - Jul 2022
    Denver, Colorado, United States
    View
  • Cognizant
    Associate Director - Client Insights | Voc Team Lead
    Cognizant Dec 2018 - Sep 2021
    Greater Denver Area
    View
  • Corporate Insight
    Customer Success Director
    Corporate Insight Feb 2018 - Oct 2018
    Greater New York City Area
    View
  • Corporate Insight, Inc.
    Director Of Research — Banking, Brokerage And Asset Management
    Corporate Insight, Inc. Jun 2013 - Feb 2018
    Greater New York City Area
    View
  • Corporate Insight, Inc.
    Senior Analyst For Banking And Cards
    Corporate Insight, Inc. Jun 2006 - Jun 2013
    Greater New York City Area
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  • Corporate Insight, Inc.
    Research Associate
    Corporate Insight, Inc. Sep 2005 - Jun 2006
    Greater New York City Area
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  • Dewey Ballatine Llp
    Legal Assistant
    Dewey Ballatine Llp Jun 2003 - Jul 2005
    Greater New York City Area
    View

W Douglas Miller 2Nd Skills

Competitive Analysis Management Research Editing Report Writing Leadership Qualitative Research Market Research Social Media Project Coordination Salesforce.com Strategy Writing Data Analysis Analytics Managing Employees Crm Multiple Projects Simultaneously

W Douglas Miller 2Nd Education Details

Frequently Asked Questions about W Douglas Miller 2Nd

What company does W Douglas Miller 2Nd work for?

W Douglas Miller 2Nd works for Spectrum Enterprise

What is W Douglas Miller 2Nd's role at the current company?

W Douglas Miller 2Nd's current role is Sr CX Feedback Analyst.

What is W Douglas Miller 2Nd's email address?

W Douglas Miller 2Nd's email address is wd****@****ail.com

What schools did W Douglas Miller 2Nd attend?

W Douglas Miller 2Nd attended Colgate University, Colgate University, Penfield Senior High School.

What skills is W Douglas Miller 2Nd known for?

W Douglas Miller 2Nd has skills like Competitive Analysis, Management, Research, Editing, Report Writing, Leadership, Qualitative Research, Market Research, Social Media, Project Coordination, Salesforce.com, Strategy.

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