William (Bill) Nelson Email & Phone Number

Golden Valley, Mn

Unterföhring, Bavaria, De

Member of network services team supporting the North American divisions of a global financial services firm. Primarily focused on Cisco FabricPath and ACI as well as work on additional technologies, systems, and applications falling under the team’s responsibility. NA data center lead. Manage multiple external vendors providing outsourced services under the network services umbrella. Work with internal and external resources spread across the globe as a regular course of business.· Member of global project team designing and implementing Cisco ACI to replace existing FabricPath infrastructure. Lead for North American portion of the migration.· One of the founding members of new global network automation team.· Implement and support automation infrastructure (e.g., GitLab, AWX, Redhat and Ubuntu based systems, etc.)· Developed data models, Python scripts, and Ansible automation to parse existing Nexus configs to YAML data and then output that data through a series of Jinja templates to complete Nexus configs.· Implemented regional network monitoring and performance management solution.· Developed Ansible practice to build and manage network monitoring and management Linux infrastructure.· Implemented multiple technologies to support the new monitoring, management, and automation practice. These include Grafana, Gitlab, Netdisco, and Docker.· Work with globally based internal teams and external vendors supporting multiple aspects of the enterprise.

Provide a broad range of IT consulting services with a focus in architecture, infrastructure and application support. Maintain online hosting and lab environment for 13+ years. Current architecture includes SAN/NAS with multiple RAID 1 and 10 sets, VMware ESXi supporting Linux and Windows guests on iSCSI and NFS mounts, Cisco switching and routing, firewall, VPN, DNS, email and list server as well as multiple web technologies and applications including Apache, Tomcat, Redmine, OpenNMS, WordPress, feed aggregator, etc.· Office365 migration for local law firm.· Installed new Cisco ASA to support user remote access VPNs for local communications company.· Provide user training.· Online registration system - project kickoff, requirements gathering, consensus building, vendor selection, hand off for final implementation.· Performed website usability analysis.· Performed data centralization, rebuilt systems, streamlined IT needs.

Mendota Heights, Mn, Us

Allianz, Network Engineer (2/17-10/18)Best Buy, IT Infrastructure Project Manager (6/14-10/14)Denny Hecker Automotive, Dir. of Technology (4/98-11/98)

Minnetonka, Mn, Us

Brought in to provide additional support on the network team for a large MPLS network covering the US and Canada. Supported Cisco IOS and Nexus switches and routers. Resolved multiple issues/outages as necessary. Assisted other team members a necessary. Also worked on the following tasks/projects:· Identified opportunities to strengthen the network monitoring and management practice.· Created and successfully tested several Cisco config element templates including logging, SNMP, and Netflow v9.· Began the process of creating a CMDB for the network team by compiling a master inventory list. Loaded that list and data from a pair of management systems into a MySQL database to establish relationships for the purpose of ensuring all active systems were being managed/monitored.· Created a python script to validate the inventory data. The script pulled nodes from the DB and ran a series of 3 tests first pinging a node, then testing a set of SNMP strings, and finally pulling sysName and serial number if possible. Once finished, it wrote the test results back to the database for correlation with the existing data.· Used REST api calls to pull data from one of the management systems (the only way it was available) and did some proof of concept work to validate we could modify both management systems via REST to bring them in alignment with the inventory once it had been validated and deemed "complete".

St Louis Park, Minnesota, Us

Mendota Heights, Mn, Us

Performed discovery, support, design, and implementation across multiple IT disciplines with little documentation or historical information for a 2 data center, 40+ site national organization. Develop junior members of the IT Operations team through direct training and mentoring.· Performed discovery and documentation of an overly complex IT infrastructure.· Stabilized and supported a diverse Cisco based network which included Nexus and IOS switch/route, HA pairs of WLCs and ASAs, OSPF/BGP/EIGRP routing, T1/metro-ethernet/MPLS networks, OTV layer 2 extension, DSS based dial access routers, and Prime Infrastructure.· Stabilized and supported the Cisco CUCM telephony, voicemail, and call center systems which included SRST at every location and used PRI, DSS, and POTS for network access.· Stabilized, supported, and expanded the network and application monitoring systems· Supported 3 VMware clusters across 2 vSphere environments on a mixture of traditional HP DL rack servers and Cisco UCS blade chassis.· Supported 3 EMC VNX and CLARiiON storage arrays which included performing drive replacements. · Provided leadership and support for a 4 domain Active Directory environment.· Assumed responsibility for depot move project with no handoff successfully delivering network and telephony resources on time.· Resolved several chronic wired, wireless and MPLS network issues· Designed and implemented remote AV management which provided visibility to off-network systems for the first time.· Configured and installed f5 LTMs· Provided time sensitive troubleshooting and support for varied issues in multiple systems and applications that often had little or no documentation.

Menlo Park, Ca, Us

Restaurant Technologies, Inc., Sr. Network and Systems Engineer (2/15-6/15)

Richfield, Minnesota, Us

Provided project management for large EMC storage refresh. This included creation and management of all documentation and the SDLC project site, task tracking and reporting, as well as scheduling and managing multiple migrations and implementations. Requested, scheduled, coordinated, and managed global internal customers as well as internal, outsourced, and vendor resources.· Worked within significant timeline constraints (project started late, subject to holiday freeze deadline).· Collaborated directly with project team, architecture/planning director, and division V.P. to layout, define, and present a reworked project timeline.· Commissioned new equipment included multiple arrays, upgrades, SAN switch chassis, virtualization systems, cloud storage, and other technologies.· Managed the process to install and stand up all equipment to meet implementation deadlines.· Worked with EMC as well as the network, storage, and data center teams to quickly resolve implementation issues arising from a design issue with one of the new technologies.

Golden Valley, Minnesota, Us

Responsible for all aspects of IT for a national, 3 division, fee-for-service, non-profit. The enterprise included 90 full-time and 450 seasonal employees spread across remote offices, 80 summer sites, 2 national conferences, and other offsite events. Major areas of focus were the new registration system/CRM, improving operational execution, and maturing the IT practice.· Provided leadership for all IT activities as well as actively participating in design, installation, and technical support.· Stabilized, rearchitected, and relaunched a troubled registration system/CRM project which was 2x over budget and effectively non-functional 7 months after its initial implementation. · Identified issues with the CRM firm and the firm supporting Dynamics GP. Researched, interviewed, and selected a new vendor to provide unified support and development for both systems.· Identified root causes of CRM project failures. Collaborated with leadership and various teams to recognize and begin the process of resolution.· Created and implemented a project management practice.· Implemented numerous IT process and system changes which included installing a new ticketing system, defining standards, improving communication, and centralizing billing.· Selected and installed SAN storage and installed VMware to replace existing VirtualBox hosts. Migrated Windows and Linux guests to the new environment.· Reworked the organization’s cellular providers and contracts to cut monthly billing by over 50%.· Transitioned the entire IT operation to the IT services division of the colocation provider in support of the organization’s work to focus their operational resources/efforts on core areas of the business.

Bozeman, Montana, Us

Responsible for support of hosted (SaaS) financial and loyalty applications. Environments ranged from low volume single server batch processing to real time, high volume, fully bastioned, multi-tier systems. Responsibilities included software upgrades/promotions, customer support, project work, and documentation.· Support activities included resolving system outages, tracing transactions across multiple tiers, application server issues, as well as identifying and escalating code issues to developers.· Performed complex code promotions spanning multiple hosts, tiers, and datacenters followed by validation testing and problem resolution.· Performed ongoing health and performance monitoring of all managed applications· Created and/or updated scripts to support code promotions, and operational activity.· Created and/or updated Visio, Word, and SharePoint documentation as needed.· Created prototype data driven Visio template. · Worked on data center move and file transfer system replacement projects.

Eden Prairie, Mn, Us

Managed 5 member team responsible for network data and connectivity, telephony, video conferencing, and conference rooms. Engaged in engineering support and project work in addition to managerial duties.· Performed troubleshooting, problem isolation, and drove the resolution for a chronic application performance problem with a data exchange between Starkey and an overseas customer.· Resolved multiple global MPLS network issues.· Architected and implemented an IP call center in another state running off the main PBX.· Discovered and resolved long term inbound call blocking and caller ID issues by redesigning the trunking across multiple PRIs.· Brought in external partner to provide cabling and assist in the management of telecom vendors· Saved money by consolidating telecommunications billing and eliminating duplicate services.· Developed standards for equipment and systems (switches, racks, conference rooms, etc.).

Technical leader of 4 member IT department supporting 21 automotive dealerships and several other businesses with a 40 server AD forest, Exchange cluster, several in-house and outsourced applications, 700 PCs and 2400 users. Managed budgets, vendors, contracts, and developed standards. Actively participated in all aspects of system engineering/support including) server/email/network/telephony/desktop management, website and domains, in-house human resource system, several hosted applications, help desk support and service request resolution. During time of significant corporate restructuring and ultimate cessation of operations, managed technology and user needs, engaged in operational expense reduction and vendor management, executed disaster recovery plan after loss of network and server resources.· Supported Microsoft 2003 file servers and Exchange 2007 · Selected and implemented help desk ticketing system· Centralized documentation and created inventory system· Created user guides and help desk documentation· Implemented network management system· Designed and built call centers for help desk, HR· Re-architected backup strategy and system· Re-architected mail and AD connection with related business· Implemented standard system builds and PC imaging · Supported dealership and business moves with little notice· Established new discount rates with existing equipment VAR· Found cost savings by reviewing existing billing and services· Executed DR plan after colo and network provider stopped providing services

Minneapolis, Mn, Us

Managed day-to-day operations for a team of 6 engineers and help desk staff responsible for implementing new sales orders, resolving client support requests, and implementing projects as contracted. Participated in the design and implementation of equipment and systems.

Minneapolis, Mn, Us

Managed 13 people across 3 core sites (2 hospitals and IT) and 12 remote locations. Provided architectural and technical leadership as well as managing staff, vendors, contracts and budget. Actively participated in implementation and support activities. Solved problems and provided solutions inside IT and by working directly with business units.Prev: Sup. Sys Arch, Sys Arch, Groupware Admin• Responsible for multiple areas including:• Network, wireless, firewalls, remote access, load balancers.• Telephony systems and cell services.• Network and application monitoring and alerting.• Other services included cable, CCTV, enterprise messaging, nurse call, in-house paging, conference rooms, and video conferencing.• Personally owned, and technically supported multiples systems including firewall, RA, DNS, and mail relays/filters.• Architected, negotiated, and led implementation of 2 major MAN/WAN projects:• 3 site GeoMax (DWDM) ring and redundant T1s to the other 12 with channelized T3 (SHARP) delivery to the cores.• Replaced T1s with Metro-Ethernet and converted internal PBX trunks to VoIP.• Integrated system architecture and telecom to form the network services team.• Saved money by understanding the environment, keeping detailed records, reviewing contracts, and eliminating unnecessary or redundant services.• Worked closely with the security officer to develop and implement security policies covering web filtering, Internet usage, HIPAA, PCI, etc.• Worked closely with Risk Management to negotiate language of new and renewing contracts with vendors ranging from small shops to global telcos.• Developed telephony strategic plan including design, phasing, and multiple vendor budgetary pricing.• Architected, negotiated, and purchased a complete network core platform (and vendor) replacement.• Other significant projects and initiatives included digital signage, Spacelabs monitors, Cath Lab stabilization, wireless location services, and wireless IV pumps

Eden Prairie, Mn, Us

Responsible for the installation, operation, and maintenance of all workstations and related systems including hardware/software installation, switches, hubs, and routers. Troubleshot system and network issues. Scheduled and maintained data backup systems. Designed and maintained video infrastructure. - Redesigned server infrastructure and director tree to provide network resources for staff and all students. - Fully implemented Novell services to both Mac and PC clients- Created centralized server room- Worked extensively on redesign of physical network- Integrated Xerox document center into infrastructure

Field produced planned and breaking events including contacting clients, arranging facilities and equipment, and billing time and services. Also acted as satellite truck operator and production associate on remote events. As All New Channel director I was responsible for the technical aspects of a newscast including coordinating the crew, cutting the show, and acting as technical director.Field productions included- Oklahoma bombing- Atlanta Olympics- Summit of the Americas- NBA All Star Game

Televising live and tape delay division 1 SCSU hockey games.- Drafted proposal to broadcast hockey games using the existing tv studio facilities. The design included using fiber, coax, triax, and multi-pair copper cable interconnects between the studio and hockey arena (approximately 1mi apart via existing steam tunnels).- Worked with university staff and a core group of students to get equipment installed and broadcast off the ground.- Managed production and directed live and tape delay broadcasts on local cable and Midwest Sports Channel (now Fox Sports North).- The original production continues to this day and has launched the production careers of many people.- The productions have since expanded to multiple sports in 2 facilities and as of 2013 launched a full-time cable sports network.

• Duties typical of retail work including sales, inventory, store organization and upkeep. Kept up good sales figures including winning internal sales contests. Was a hard-to-find parts sourcing and import car specialist. Ran the store when the manager was not in, opened and closed, did schedules, other tasks as assigned by the store manager.

Bachelor Of Science, Mass Communcations, Microcomputer Studies

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