William Shepard Email & Phone Number

New York, Ny, Us

Handcrafting FanDuel's Data Governance division with a dedicated team of brilliant engineers who help incorporate data maturity into the fabric of everything we do. We promote a best in class governance program that's compliant by design and innovates with technology-enabled solutions for rapid deployment and adoption.

New York, Ny, Us

Leading Disney Streaming data governance efforts by facilitating compliance, standardizing documentation efforts, and promoting mature business practices in pursuit of greater trust in data. Developed best-in-class procedures to ensure efforts across the organization achieve the greatest maturity - and highest trust - for our stakeholders. Leading our metadata management strategy and stewardship programs, as well as data governance operations.

Santa Monica, Ca, Us

Leading Hulu's Data Governance strategy by developing and implementing governance best practice procedures across the business. Coordinating cross-functional teams from across the business to leverage diverse expertise and reach consensus on key business priorities. All in an effort to promote increased trust in and the quality of the data being utilized everyday across Hulu.

Santa Monica, California, Us

Developed best in class reporting, analytics, and insights for the entire Player Support organization with a focus on action-oriented reporting, results driven mindset, and a player-focused approach. Transitioned existing reporting resources and talent to a reporting center of excellence model. Established key performance indicators for each service channel and developed custom engagement program success metrics. Introduced new data sources empowering support to determine impact on player spend and play behavior.

Santa Monica, California, Us

Launched differentiated support model for most valuable players enabling direct access to a dedicated support team using a touch-and-hold model via both SMS and email channels. Developed conversion programs with marketing to encourage our most valuable players to convert to the new product each year resulting in increased revenue, year-over-year conversion, and long-term engagement with the Call of Duty brand.

Irvine, Ca, Us

Founded and developed VOP department driving greater visibility into multiple layers of the business with a focus on actionable insights using best-in-class methods across a global analytics staff. Lead the charge in data-driven decision making that resulted in an annually support savings of over 40%.

Irvine, Ca, Us

Founded and developed SLC department driving improved focus on service level delivery, quality of support, and leveraging of technology across a global support staff. Led the development of standard practices and policies, escalation paths, and reports for executive stakeholders. Hired staff across three core regions and implemented best practices for integrating a follow-the-sun support model and partnerships with departments beyond support.

Irvine, Ca, Us

Led award-winning, top-10 front-line support team. Developed improved communication and relationships across the global supervisor staff, coordinating on tasks and support strategies. Developed and deployed updated operational procedures that led to improved consistency of support across all World of Warcraft players. Overhauled hiring practices to improve quality and longevity of front-line support staff hires.

Irvine, Ca, Us

• Promoted directly into Account Administration Flagship team • Implemented process improvements eventually leading to complex task automation• Recognized for outstanding performance as a Game Master: Awarded Top Performer award fall 2007

• Obtained and managed new sales accounts in a commission-only environment• Trained and managed a team of Entry-level Representatives in successful sales habits and goal-setting techniques