William Dubb Email & Phone Number

New Jersey, United States

Mount Laurel, New Jersey

Sewell, New Jersey

• Responsible for day to day IT operations and functions of the company; main point of contact….• Partner with Senior Management on all IT-related projects and initiatives• Support all office and field personnel as needed; trouble-shooting, system and equipment maintenance, etc• Monitor and update user groups and permissions, using Active Directory• Maintain Main Server Room and IDFs• Assist on various projects such as Network Switch and Wireless AP Upgrade, and VOIP Hosting cutover.• Coordinate all vendor management tasks inclusive of working with external vendors.• Provide timely tier-III on-site\remote support and resolved tickets in ConnectWise related to hardware, mobile devices, software, and network devices.

Edgewater Park, Nj

Recommending improvements during the development and testing processes to ensure new system enhancements can be cost effectively maintained.Provide technical support to Executive Offices, Distribution Centers, and our Buying offices.Maintain users in Active Directory, set up e-mail addresses, assign permissions, etc.Ensuring new releases/applications deployed are successfully transitioned to operational status.Manage the upkeep and upgrade of all desktops, laptops,Mac, Mobile Devices, printers, POS and associated cabling that function in a LAN/WAN connected or stand alone environment.

Support Office 2003, Netscape, Oracle, IE, print servers, Lexmark printers, Cisco switches, Linux terminals, Windows 2000, Windows XP, and Windows Vista.; Work with the Domain Support Team setting up, troubleshooting, and creating accounts for new users.Assists on cabling projects throughout the Distribution Center and office area.Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.Configured VLANs on Cisco Catalyst Switches.

Assisted in setting up multiple Windows 2000 Server's and currently in charge of maintaining the integrity of the network, performed backups on a daily basis and executed all recovery operations in cases of failure.Take helpdesk calls and use error codes to assist users in resolving system malfunctions.Install any third party software needed on workstations.Establish CAT-5 cable throughout several departments on the LAN.

Network Support Technician, Technical Support

Industrial Technology/Technician

Diploma, Network Technician

Maintained over 90% GPA in vigorous IT study and project work while maintaining full-time job

Education record