Weam Abed Email & Phone Number

Göd, Pest, Hungary

Budapest, Hungary

• Provide global support covering all issues related to Veeva Vault• Troubleshoot customer issues and/or critical production issues of the Product with expertise in CDMS, CTMS, and Quality Applications• Coach new hires in the above product areas• Handle inquiries regarding technical issues, information requests on application capabilities, navigation, installation, or configuration• Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds• Support the client administrators as a representative of the Development and Product teams• Act as the interface between engineering, product management, and professional services when necessary• Create new Product Support Knowledge Base articles and keep existing documentation and tools up to date as the environment changes

Budapest, Hungary

• Interpreted customer issues and reported design concerns, reliability, or maintenance problems to the Product team• Troubleshoot customer issues and/or critical production issues of the Product with expertise in CDMS, CTMS, and Quality Applications• Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds• Act as the interface between engineering, product management, and professional services when necessary• Create new Product Support Knowledge Base articles and keep existing documentation and tools up to date as the environment changes

Budapest, Hungary

Organize LaboratoriesInvent the laboratory materialsSupport students with the Diploma Thesis and its necessary experiments

Lebanon

Master'S Degree, Mechatronics Engineering

Specialization: Vehicle Informatics

Bachelor'S Degree, Mechatronics Engineering

English Access Microscholarship Program

 Declared, by the American Embassy.  Learnt intensive English courses and accomplished several community service projects.  "Zero-waste.