Weam Bou Diab Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Implemented strategies that significantly increased sales compared to the previous year, conducting market analysis to identify opportunities and tailor approaches for diverse communities in Dubai.- Successfully onboarded new clients from various communities, enhancing market presence, and re-engaged lost clients by building strong relationships and addressing their concerns.- Executed a strategic plan to penetrate new communities, boosting the client base and market share.- Streamlined processes for operations, quotations, and response times, significantly improving service delivery speed. - Implemented measures to reduce overdue tasks within the operations department.- Established new sales targets and performance incentives for team members, driving motivation and achieving goals.- Developed a comprehensive process for handling client complaints to ensure fast resolution and enhance customer satisfaction, while monitoring metrics for continuous improvement.- Set Key Performance Indicators (KPIs) for departments and employees to track performance. Regularly reviewed KPIs to assess progress and make necessary adjustments.- Conducted daily meetings with managers to discuss updates and challenges, and held weekly team meetings to communicate progress and gather feedback.- Provided training and mentorship to enhance team skills, fostering a positive culture focused on achieving sales and quality goals.- Prepared reports on sales performance, client onboarding, and operational efficiency for senior management, analyzing data to identify trends for further improvement.- Conducted research on market trends and client needs to adjust sales strategies and enhance service offerings.- Built strong relationships with clients to foster loyalty and engaged proactively to understand and address their needs.

Dubai, United Arab Emirates

Team Leadership: Directed a team of 145 employees responsible for delivering top-notch cleaningand sanitization services, ensuring they were motivated and aligned with company goalsOperational Efficiency: Optimized the cleaning and sanitization processes, resulting in a 12 percentincrease in productivity and a 8 percent reduction in operational costs.Quality Control: Implemented and maintained quality control standards, resulting in a 4 percentdecrease in customer complaints.Project Management: Oversaw the planning and execution large-scale projects residential andcommercial in UAE, Kuwait and KSA, ensuring on-time completion and adherence to high-qualitystandards.Safety Compliance: Ensured full compliance with health and safety regulations, conducting regularsafety audits, and achieving all the required certificates and training for staff field members for all thedivisions.Strategic Planning: Developed and executed a strategic plan to expand service offerings, resulting forlaunching a new service in the market and rolled out in UAE, Kuwait and KSA (furniture protection)which led to increase company revenues.Data Analysis: Utilized data analytics to identify customer preferences and tailor service offerings.Customer Service: Championed customer-centric initiatives, resulting in an increase in customerretention and referrals.Staff Development: Provided ongoing training and coaching to team members.Performance Evaluation: Conducted regular performance evaluations, recognizing top-performingemployees, and providing constructive feedback for improvement.Regulatory Compliance: Ensured full compliance with industry-specific regulations and maintained(renewal) and achieving necessary certifications and licenses for the company's operations. (ISO,WELL, NADCA, ICV, BPCA, NPMA, ISSA).Communication: Facilitated open and effective communication between cleaning teams, clients, andmanagement, ensuring a seamless flow of information and feedback.

Dubai, United Arab Emirates

Beirut Governorate, Lebanon

- Provided critical operational support to ensure the efficient functioning of Rentokil Boecker's pest control and hygiene services.- Coordinated service requests, scheduling technicians, and ensuring timely response to customer inquiries and concerns.- Effectively allocated resources such as personnel and equipment to meet service demands and maximize operational efficiency- Managed and maintained inventory of pest control products and equipment, ensuring optimal stock levels and timely replenishment- Analyzed operational data to identify trends, optimize service routes, and make data-driven decisions to enhance efficiency within the team.- Worked collaboratively with technicians and other operational staff to ensure smooth service execution and to resolve operational challenges.- Quickly identified and resolved operational issues, ensuring minimal service disruptions and customer satisfaction.

Lebanon

Beirut Governorate, Lebanon

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration - Bba, Business Management, 3.0