Georgette Weavill Email and Phone Number
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Passionate about driving exceptional client experiences and building strong, lasting relationships, I am Georgette Weavill, VP of Client Services with a proven track record in the call center industry. With a focus on account management and program leadership, I thrive on exceeding expectations and achieving organic growth for clients across various sectors. In my current role I lead a team of Account Relationship Managers across multiple site locations. Through the development and execution of targeted strategic initiatives, I have been instrumental in enhancing client satisfaction, retention, and overall business growth. My ability to identify value-added solutions and present executive-level summaries to clients has fostered strong partnerships and enabled mutual growth.Over the course of my 13-year tenure with Five Star Call Centers, I have consistently worked closely with Implementation and Operations teams, ensuring seamless and successful launches of new clients and projects in diverse industries like Healthcare, Financial, Retail, Hospitality, and Customer Care. As a key partner within the Executive leadership team, I have contributed to risk assessment and identified growth opportunities, resulting in enhanced client success and business development. Throughout my career, I have honed my expertise in various areas, including client services, program management, team leadership, and call center management. I take pride in my ability to manage multiple teams, maintain a keen eye on quality management, and drive efficiency in operations. My professional journey has solidified my proficiency in areas such as training, contract management, and project execution.Beyond my technical skills and industry know-how, I place a strong emphasis on effectivecommunication and fostering a positive work environment. My commitment to staff development and selection has led to the creation of high-performing teams that consistently deliver exceptional results. As I move forward, I am eager to explore new opportunities that align with my passion for client success and service excellence. Whether it is driving business growth, optimizing operations, or fostering productive partnerships, I am excited to bring my expertise to the table. If you are looking for a dynamic, results-driven professional who can deliver exceptional client experiences, let's connect and explore how I can add value to your organization. Let's collaborate and make a positive impact together. Reach out to me today!
Five Star Call Centers
View- Website:
- fivestarcallcenters.com
- Employees:
- 367
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Vp Of Client ServicesFive Star Call Centers Apr 2018 - PresentVP of Client Services at Five Star Call Centers, overseeing multiple Account RelationshipManagers across diverse locations. Drive client retention and satisfaction by identifyingvalue-added solutions, resulting in mutual business growth. Presented executive-levelsummaries regularly and collaborated with Implementation and Operations teams to ensuresuccessful launches of new clients and projects in Healthcare, Financial, Retail, Hospitality,Customer Care, and Product Support verticals. Strategic partner within the Executive leadershipteam, managing client risk and opportunities. Facilitated clear client expectations and processesthrough the RFP and Contract process in collaboration with Business Development.Streamlined contract organization and renewal processes while ensuring efficient invoicing andcollections.Key Achievements:● Successfully executed targeted strategic initiatives, contributing to long-term companygrowth.● Implemented client-centric strategies that improved retention by 20% over 3 years.● Managed a diverse team and increased client satisfaction, resulting in a 10% increase inclient referrals.● Improved contract management efficiency, reducing renewal process time by 30%.
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Director Of Client ServicesFive Star Call Centers Oct 2011 - Apr 2018As the Director of Client Services for over a decade, I have been instrumental in developing andnurturing long-term relationships with a vast client base, ensuring their service and supportexpectations are not only met but also exceeded. With a focus on quality management andprofessional communication, I have successfully managed account and contract renewals,fostering client loyalty and retention.Key Achievements:● Implemented training programs that improved the performance of front-line agents andmanagers, resulting in a 12% increase in customer satisfaction ratings.● Streamlined contract management processes, reducing turnaround time by 40% andimproving overall efficiency.● Successfully led cross-functional teams in project management, delivering complexsolutions on time and within budget, leading to increased client trust and repeatbusiness.With a keen eye for detail and a passion for delivering exceptional client experiences, I amcommitted to driving business growth and exceeding expectations. My expertise in operationsand service delivery has consistently added value to the organizations I have been a part of. Iam eager to leverage my skills to create a lasting impact and drive success in the client servicesdomain.
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Call Center ManagerKnology Nov 2008 - Jul 2010As the Call Center Manager at Knology, I provided effective leadership and management for theTechnical Support department, including supervisors, dispatch, and telephony supervisors. Byimplementing performance management standards, I achieved a remarkable 20% improvementin overall department performance. I played a key role in agent and supervisor selection,building high-performing teams that exceeded targets.Key Achievements:● Successfully launched the company's opportunity sales program, driving unprecedentedrevenue for a non-sales department each month since its inception.● Investigated and documented employee concerns, claims, and disciplinary actions,ensuring a fair and compliant work environment.● Conducted performance reviews and discharge disputes with a focus on resolution andemployee development.Through my strategic approach and dedication to team success, I have consistently deliveredexceptional results. I am eager to apply my skills in future roles and contribute to the continuedgrowth and success of customer-centric organizations. -
Call Center Operations ManagerGateway / Mpc May 2004 - Oct 2008As the Call Center Operations Manager at Gateway / MPC, I led and managed the dailyoperations of the call center, ensuring optimal efficiency and productivity. By implementingperformance management strategies, I achieved a significant 25% reduction in average callhandling time, enhancing customer service levels. I also conducted supervisor training, resulting
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Staff ManagerGateway Apr 1999 - May 2004Irvine, Ca, UsAs a Staff Manager at Gateway, I successfully led and motivated a team of employees, developing multi-site, company wide performance improvement and employee recognition programs resulting in 10% increase in Quality assurance results, an increase in overall team productivity and and a 14% increase in employee retention contributing to a more stable and engaged workforce. My leadership, creativity, enthusiasm and commitment to employee development fostered a positive work environment and strengthened team morale.Key Achievements:● Developed a multi-site, company wide Customer Advocate program● Designed and implemented A Wall of Recognition in each location● Developed a multi-factor employee recognition program which contributed to a 14% increase in employee retention● Developed and implemented a multi-factor Employee of the Month Program
Georgette Weavill Skills
Georgette Weavill Education Details
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University Of South Dakota
Frequently Asked Questions about Georgette Weavill
What company does Georgette Weavill work for?
Georgette Weavill works for Five Star Call Centers
What is Georgette Weavill's role at the current company?
Georgette Weavill's current role is VP of Client Services | Call Centers | Account Management | Program Management | Client Retention | Building Relationships and Driving Growth in Customer Service.
What is Georgette Weavill's email address?
Georgette Weavill's email address is ge****@****ogy.com
What is Georgette Weavill's direct phone number?
Georgette Weavill's direct phone number is +170664*****
What schools did Georgette Weavill attend?
Georgette Weavill attended University Of South Dakota.
What skills is Georgette Weavill known for?
Georgette Weavill has skills like Call Centers, Management, Account Management, Team Leadership, Call Center, Training, Customer Satisfaction, Leadership, Marketing, Team Building, Cisco Technologies, Business Strategy.
Who are Georgette Weavill's colleagues?
Georgette Weavill's colleagues are Jess Loke, Angela Vincent, Alyssa Brown, Kabrya Carter, Kashish Khan, Peter Hogan, Chris Kaufman.
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