Webb Johnson Email & Phone Number

Phoenix, Arizona, United States

Work performed in an Amazon fulfillment center preparing orders to be delivered within 24 hours. This is a fast-paced, physical role that takes place in a variety of areas including merchandise, grocery, and general fulfillment. Tasks include selecting, packing, and preparing orders for delivery to Amazon retail customers throughout the metro Phoenix area.

Tempe, Arizona, United States

The role of the Client Services Advocate II with Freedom Debt Relief (part of the Freedom Financial Network) is to enable and empower clients to stay on track to successfully complete their FDR Debt Resolution Program. FDR creates an individually-crafted Debt Resolution Program which is designed to settle and resolve all creditor accounts that they bring to FDR within a 2 to 4 year time frame. When/if clients encounter challenges that may derail them from completing their program on time, the Client Services Advocate II works with the client to help them achieve their goal of becoming debt free.

Orem, Utah

Assists customers with orders canceled due to inconsistent payment information and identity issues, while marking high-risk orders as potentially fraudulent when needed to protect customers against unauthorized use of their payment information. Also assists customers to accept their orders if they are able to successfully complete high-risk verification requirements through a variety of tools and online resources such as Riskified, Kata, and Sift.

Orem, Utah, United States

Customer Service and Problem Resolution. Specialized in finding win-win resolutions for customers who had experienced problems with furniture & appliances upon delivery, such as retroactively discounting items that arrived in workable condition but in slightly damaged conditions or with missing hardware. Left this role upon promotion to the Wayfair Service Security Team.

Lindon, Utah

Provides guidance and enrollment assistance to Medicare Beneficiaries throughout the Annual Enrollment Period (AEP) and beyond for the 2020 calendar year. Specializing in helping enrollees find and qualify for their optimal choices for Medicare coverage, helping them to find and qualify for the insurance and benefit packages they need with Medicare Advantage Plans, Prescription Drug Plans, and Supplemental Insurance Plans.

South Jordan, Utah

Handled incoming calls to provide customer service to Employee Stock Purchase Plan/Stock Award Participants with hundreds of client companies from all around the world. Furnished stock plan participants with guidance and education to empower them in the options and choices they have with their stock and option awards, as well as problem resolution on any issues that may arise. Successfully completed the six-month contract for this temporary position.

South Jordan, Utah

This position travels to client sites to implement Dealertrack’s Dealer Management System (DMS), trains clients on utilizing the software, answering client inquiries and resolving issues regarding the DMS software application. Duties include:Travel to dealerships to train users on DTDMS software within a one-on-one and/or classroom environment to ensure system utilization and high client satisfaction; Responsible for responding to client inquiries, troubleshooting, resolving product issues, and providing information to resolve our clients’ concerns via phone, email or in person; Accurately documents all phone interactions on behalf of clients in Salesforce CRM; Critically analyze data to resolve a wide range of complex technical issues; Accurately document all call logs and reports;Appropriately manage escalation of cases with a focus on client satisfaction; Mentor team members to improve the department's overall success and client satisfaction; Works on other projects as assigned by management.

Murray, Utah

The role of the Provider Development Coordinator is to enable medical providers to submit claims for patients who are covered by one of SelectHealth's medical and dental insurance plans. Implements review and possible adjustment of escalated claims that have been denied by the Member Benefits group, contributing to the positive relationships between providers and the organization by supporting and assisting participating providers and Provider Relations Representatives with removal of barriers and resolution of issues.

Sandy, Utah

Management role involved in all aspects of recruiting, interviewing, supervising, training, motivation, coaching, and providing leadership to teams of Customer Service Representatives (CSRs) in a call center workplace. Also guided subordinates in setting monthly, quarterly, and annual goals. Regularly interviewed job applicants seeking the role of CSR, and closely coordinated all progressive disciplinary actions with senior management and Human Resources. Also coordinated employee staffing with the Strategic Workforce Planning group, ensuring that adequate staffing levels were maintained at all times.

Lindon, Utah

Technical support, trouble shooting, and problem resolution for residential and business customers of Verizon FiOS Telephone, Television, and Internet services. Resolved technical issues by use of over-the-phone trouble-shooting with customers as well as with remote access diagnostic and resolution tools, successfully resolving such issues over 90% of the time, avoiding the need to dispatch a local repairman to effect physical repairs on site.

United States

FINRA Series 7 & 63 Licensed. Assisted customers and Fidelity associates on a wide variety of customer service and trading needs, such as: Education and Training for colleagues as well as customers in understanding investment products, procedures, trading tools and services; proactively sought sales opportunities by helping customers and investors to consolidate millions in assets to Fidelity. Also served and supported colleagues as a member of the Service & Trading Help Desk team, answering technical questions and providing guidance on tools and resources available to customer service and trading representatives. Candidate was also recognized by Fidelity in June 2009 in the Employee Spotlight for exemplary service to customers on how to use the Fidelity.com Website.

Taylorsville, Utah

FINRA Series 7 & 63 Licensed. Provided support to the network of American Express Financial Advisors for brokerage trading and transactions, as well as to retail clients who managed their own online portfolios invested in stocks, bonds, and mutual funds in both retirement and non-retirement accounts. Resolved any customer service and/or trading issues for advisors and clients. Successfully earned completion bonuses by staying on board with American Express Brokerage Services through the end of operations in Utah while the firm transitioned all services provided by the local division to an overseas location in New Dehli, India.

Orem, Utah

Worked closely with the hotel General Manger to launch the first LaQuinta hotel property in Utah County. Assisted in the recruitment, hiring, and training of all front desk employees, including the hotel's night auditors. Negotiated group contracts, and coordinated all activities needed to ensure a high level of guest satisfaction.

Greater Los Angeles Area

After playing a key role in the successful launch of the Yokohama Grand Inter-Continental Hotel, Webb accepted a promotion to become the first Night Manager of the Hotel Inter-Continental Los Angeles at California Plaza. In this capacity, he helped to launch Front Office operations by:Prioritizing work assignments with the graveyard Front Desk, Bell Staff, Housekeeping, and Room Service staff;Coordinating with the Security Team to ensure the safety of hotel guests and property;Providing service to high-profile Japanese guests on the Graveyard shift;Establishing the protocols used to ensure the security and safety of the hotel's safety deposit box service available to the guests;Coaching the Night Auditors the steps necessary to complete their work in an accurate and timely fashion;Coordinating overnight housekeeping, bell service, and room service;Recording any incidents in the hotel log;Passing on any concerns from the night shift to the incoming Manager of the Day at the commencement of the morning shift.Webb moved on to his next hospitality role in Utah at the end of January, 1994. At the time of his departure, the Resident Manager (aka Assistant General Manager), Mr. Carlton Hudson, told Webb that he'd never been able to consistently get a uninterrupted night's sleep with any of the previous night managers he'd ever known. In other words, Webb successfully handled every situation that arose on his watch without once resorting to calling his superior in the middle of the night!

Yokohama, Kanagawa, Japan

Webb's work with the Yokohama Grand Inter-Continental Hotel began during it's pre-opening stage, followed by the initial launch of hotel operations and subsequent Grand Opening, continuing on for another year of regular operations. As the Head Night Auditor, Webb was the only non-Japanese employee who was fluent in both Japanese and English; as such, he was a key player in the launch and operation of the hotel, and in helping the the locally hired staff to successfully interact with the hotel's executive leadership, which was entirely drawn from Great Britain, Europe, and Australia.In this role, Webb ensured that all revenue-generating transactions from the hotel's 14 Food & Beverage outlets, the Front Desk, the Gift Shop, Florist Shop, and Dry Cleaning Services were performed in a fiscally sound and accurate fashion. He also oversaw the nightly posting of room & tax charges for all occupied rooms, the permanent digital storage of each day's revenue, and the generation of daily reports to the hotel's executive leadership team detailing the prior day's business revenue.Webb also proved his capacity to help minimize the cost of running his department. A few weeks after the hotel's Grand Opening, he advised the CFO that there wasn't enough work to keep his full staff, consisting of three assistant night auditors, busy and engaged throughout the graveyard shift. Everyone had become so efficient that the time required to complete each night's work had dropped by nearly 30%. This "problem" was happily resolved as the CFO reassigned one assistant to a different role on the day shift.Thirteen months after the hotel welcomed it's first guests, Webb was offered the role of Night Manager at the next new hotel to be launched by the Inter-Continental Hotels group in Los Angeles, California.