As one of the Industry’s leaders in the province and serving the Manitoba market for thirty years Ranger assess, consult and deliver on personalized solutions and comprehensive insurance products.My primary responsibilities include generation of new sales, timely renewal of existing business, providing a level of customer service that would be considered second to none, prospecting of new clients and developing a strong working relationship with the Account Managers and marketing staff. I Work with a team of experts on business solutions to guide clients through the types of protection they need to help alleviate risk to their business. Through expertise and excellent service ensure your Commercial Investment is protected. Provide professorial services through innovative business solutions for Commercial Property & Liability, Fidelity and Crime Solutions, Directors’ & officers’ Liability, and Business Interruption. I have very strong values/principals and take pride in my working relationships.

.Customized and presented a range of value added media solutions to clients including yellow page print ads, online presence, Google ad words, website optimization, graphic design and website servicesDeveloped client relationships and maintained relationships with existing clients for Yellow Pages Group. Used effective sales techniques complete sales revenue and develop accounts where possible.Ensured that customers' needs are exceeded in terms of customer satisfaction. Responsible for ultimate customer contact and ensuring advertising is accurate and complete.Reviewed and analyized clients current profile and provided recommendations to drive revenue for their business. Recommendations were based from the clients needs to suit their business.

Provided advanced coaching, support, and training to the top Sales team in the Manitoba Office with all aspects of YPG advertising, process, and policies.Contacted customers on behalf of Media Account Consultant which included but was not limited to billing explanations, signature follow up, account queriesPoint of contact for YPG customer when Media Account Consultant was unavailableAssisted with appointment bookingsInteracted with various internal departmentsWorked with Strict deadlines while maintaining a high level of accuracyInvestigated and answer daily questions, queries & problems

Received incoming and initiated outgoing calls for the collection of MTS Media accountsResponsible for collecting on overdue accountsDealt with customer bill inquiries and complaintsPrepared revenue report on specialty publications from SAP billing systemInitiated action to process accounts to outside collection agency Responsible for closing the SAP billing system every monthWorked with strict deadlinesInteracted with various internal departments

Accountable for providing a leadership role through effective management, organization administration and direction of the MTS Mobility Accounts Receivable/Payment Processing group. Continually monitor and implement new procedures to improve the productively of the departmentImplemented several projects with IT such as pre-authorized credit card and debit, new payment processing equipmentDemonstrate ability in the MTS Core competencies with emphasis in Teamwork, Leadership, problem solving, communications and commitmentProvided strong interpersonal skills and the ability to effectively deal with a variety of external and internal customersDealt with customer accounts in a billing and credit collections environment, which includes handling billing inquiries and customer complaints.Responsible for building effective business relationships with customers and have developed expertise in negotiating and conflict resolution