David Webb Email and Phone Number
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Experienced Leader with a strong People and Performance focus. High level Sales, E.comm, Retail, B2B, HR and Leisure experience in diverse physical and digital categories.Operations Director Retail and Customer Services DirectorHead of Stores Head of 'Belong eSports’ (Launched UK’s first National eSports Arena proposition) Head of Online MarketplaceDivisional General Manager (180 Stores >£320m revenue)Proven track record of over delivering on key project timelines, costs and performance success criteria.Experienced in creating, developing and maintaining a culture and climate of success in small, rapidly expanding and large highly performing teams in both office and field environments.Change management experience in various roles and in gaining stakeholder support to progress business strategies. Significant exposure to structural change, leading consultation process, opening and closing of retail outlets and the rationalisation of a geographically diverse retail estate and it's people..Specialties: Maximising Profitable Sales and PerformanceBusiness DevelopmentCustomer Service and Community Engagement Project ManagementEngagement and InfluenceField ManagementStructured People Management and DevelopmentKPI ManagementSocial MediaOrganisational StructuresBroad Skill Set including whole business strategic influence and exposure with specific direct management of specialist teams from Property / Acquisitions through to B2B Customer Account Management, E-commerce and Experiential propositions.
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National Service ManagerWatches Of Switzerland Group Plc May 2022 - PresentLeicester, United Kingdom, GbResponsible for Watch Repair, Silversmiths and Jewellery Workshops supporting After-Sales across Mappin & Webb, Goldsmiths and Watches of Switzerland fascias. Working with partners such as Rolex, Swatch, Cartier, LVMH and Breitling to ensure workshops meet the exacting standards and performance of the premium Swiss brands we represent at The Watches of Switzerland.
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General Manager - National Watch Service CentreWatches Of Switzerland Group Plc Jul 2021 - May 2022Leicester, United Kingdom, Gb
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Operations DirectorThe Watch Lab Feb 2019 - Jun 2021Full leadership and P&L responsibility across all functions within the limited company carved out from the Watches of Switzerland GroupNational Retail Branches Omega Accredited Service Centre Head Office Functions including HR, Commercial and Finance. -
Head Of Stores (North)Game Digital Oct 2012 - Jan 2019Basingstoke, Hampshire, GbFull Leadership, P&L, and Operational Responsibility for over 150 stores through 8 Regional Managers, I was one of 2 DGMs Nationally who reported into theRetail Director with business partner relationships with Field HR and Risk Managers. -
Head Of Online Marketplace (Secondment)Game Digital Jan 2014 - Oct 2014Basingstoke, Hampshire, GbIn 2014 I was seconded into a Head Office role for 10 months to lead a project to integrate and launch an online marketplace with a budget in excess of £2m - the project was successfully delivered on time and on budget with 70 brand new vendors recruited and selling from our website.Key responsibilities* Design of Commercial Proposition - including fee structures and commission rates * Vendor Recruitment - target of 50-70 vendors for launch * Collaborative working with Mirakl Marketplace Technical Support * Managing a small team of Vendor On-boarders* Matrix management across IT, Commercial and Marketing functions * Revenue and Margin Accountability* Promoting the proposition with GAME Store Teams for maximum engagement * Engaging Commercial and Operational Stakeholders * Progress reporting to the Company Chairman and CEO
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Head Of Esports And Belong (1 Yr Secondment)Belong By Game Sep 2016 - Sep 2017Basingstoke, Hampshire, GbHeading up the launch of the UKs first National Social PC Gaming Arena Experience under the new brand BELONG by GAME - delivered 20 arenas on time and on budget in year one across England, Scotland, Wales and Northern Ireland to secure genuine National coverage.Accountable for: - Site Selection, End to End Planning, Recruitment and Training, Operational Delivery, Financial Performance and regular feedback to the Chairman, CEO, CTO, CFO and Operating Board.Promotion of the new IP through national and localised social media and a dynamic brand identity utilising 20 separate and unique community groups known as Tribes under esport centric locally relevant team names such as York Vikings, Clyde Claymores, Portsmouth Pirates and Cardiff Saints.Also responsible for the acquisition and development of ALT Gaming Lounger (a bar, restaurant and gaming arena) in Nottingham a separate project strongly aligned with the main brand roll out.Operating independently to the main brand Alt required a strong entrepreneurial focus, a determination to deliver and independent thinking. -
Retail & Customer Services DirectorBee.Com / Mbl Group Feb 2011 - Apr 2012Responsible for the retail proposition from concept and acquisition through to day to day operation, defining policy, setting targets, maximising sustainable profitability and responsibility for every aspect of P&L. Also responsible for management/relationship management of B2B / Wholesale accounts including Best Buy, WH Smith, Shop Direct, Argos, Moto and Welcome Break. Specifically accountable for day to day management of a sales account team, customer service call centre and field merchandising teams.
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Divisional General ManagerGame Digital Plc 2008 - Feb 2011Basingstoke, Hampshire, GbManaged 8 Regional Managers with a total annual revenue accountability of over £300M across Northern England, Scotland, Northern Ireland and Eire.Developed and rolled out structured Quarterly Performance Review Process to the business.Delivered above company KPI performance consistantly, and uniquely lead a team where every Regional Manager delivered above benchmark KPI performance as well as company leading Mystery Shopper results.
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Director Of Central OperationsGamestation 2005 - 2008GbAccountability for Central Operations Customer Services and Property (Maintainance, Aquisitions and New Store Openings programme) -
Regional ManagerGamestation 2001 - 2005GbIntegral to growing the Retail Business nationally including frontline support for emerging Regions in Scotland, Wales, London, South East and The Midlands as well as running the Northern Region. Responsible for recruitment and operational management of significant number of store openings nationally as well as building an Area Manager team to run the growing estate. Several Regional Manager of the Year awards in this period
David Webb Skills
David Webb Education Details
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South Craven SchoolEnglish -
AvadoPeaople Development And Hr
Frequently Asked Questions about David Webb
What company does David Webb work for?
David Webb works for Watches Of Switzerland Group Plc
What is David Webb's role at the current company?
David Webb's current role is National Service Manager at Watches of Switzerland Group PLC.
What is David Webb's email address?
David Webb's email address is da****@****aol.com
What is David Webb's direct phone number?
David Webb's direct phone number is +4478726*****
What schools did David Webb attend?
David Webb attended South Craven School, Avado.
What skills is David Webb known for?
David Webb has skills like Retail, Performance Management, Management, Recruiting, Change Management, Leadership, Store Management, Business Operations, Multi Channel Retail, Profit Maximization, Key Performance Indicators, Team Leadership.
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