Experienced Leader with a strong People and Performance focus. High level Sales, E.comm, Retail, B2B, HR and Leisure experience in diverse physical and digital categories.Operations Director Retail and Customer Services DirectorHead of Stores Head of 'Belong eSports’ (Launched UK’s first National eSports Arena proposition) Head of Online MarketplaceDivisional General Manager (180 Stores >£320m revenue)Proven track record of over delivering on key project timelines, costs and performance success criteria.Experienced in creating, developing and maintaining a culture and climate of success in small, rapidly expanding and large highly performing teams in both office and field environments.Change management experience in various roles and in gaining stakeholder support to progress business strategies. Significant exposure to structural change, leading consultation process, opening and closing of retail outlets and the rationalisation of a geographically diverse retail estate and it's people..Specialties: Maximising Profitable Sales and PerformanceBusiness DevelopmentCustomer Service and Community Engagement Project ManagementEngagement and InfluenceField ManagementStructured People Management and DevelopmentKPI ManagementSocial MediaOrganisational StructuresBroad Skill Set including whole business strategic influence and exposure with specific direct management of specialist teams from Property / Acquisitions through to B2B Customer Account Management, E-commerce and Experiential propositions.
Listed skills include Retail, Performance Management, Management, Recruiting, and 46 others.