Greg Webb Email & Phone Number

Grand Rapids, MI, US

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Many organizations commit big bucks to buying technology but do not make the same commitment to adoption. I help companies get past technical and social hurdles and answer questions like "How do we spend less time chasing people and more time actively communicating to get things done?" Collaboration improves creativity. Creativity finds ways to do things.

Grand Rapids, Michigan

• Responsible for simplifying doing business; measured through customer retention and satisfaction surveys
• Provide leadership and ownership for the client experience results, processes, and solutions
• Elicit, identify, validate, and prioritize the client business requirements
• Drive new business through life cycle management, upselling & cross selling, and demos
• Improve customer adoption with training at end of projects, quarterly reviews, and nurturing the organization’s perception with existing customers through exceptional customer service
• Serve as liaison between sales and technical teams to articulate and ensure customer requirements and concerns are fully documented and delivered

Grand Rapids, Michigan

• Responsible for a split role mixing the duties that would generally be associated with a Pre-Sales Engineer and Inside Sales Rep. Customer facing. Technical. Business acumen.
• Maintained and managed customer relationships and partnerships
• Provided technical solution designs and diagrams to meet requirements
• Created accurate quotes and ensured they were generated in a timely, accurate, and complete way
• Identified technical solution requirements from customer interviews, RFP’s, etc.
• Validated configurations and BoMs received from vendors, distributors, and co-workers

5222 33rd St, Grand Rapids Michigan 49512

• Implemented and managed the catalog of products, packages, and professional services offerings
• Managed vendor relationships: Cisco, Microsoft, Dell, VMware, Ingram Micro, Tech Data, etc.
• Trained sales and executive teams on how to use tools and internal processes designed to improve accuracy and speed of delivery such as intake checklists and custom Excel templates that increased the automation of.
• Designed, implemented and managed internal CRM and quoting tool for sales, engineering, and customer service teams that streamlined the entire sales process, from initial lead to solution delivery and customer.
• Designed case studies and product/service highlight documents to be used by sales team
• Managed the corporate website design and content, Facebook, and Twitter accounts

Grand Rapids, Michigan

• Designed and delivered accurate and easy to read professional quotes
• Supported the order fulfillment process from initial discovery of a lead through final billing
• Secured accurate and competitive pricing for the procurement of products and services
• Managed inventory and all shipping/receiving logistics

• Managed and organized large groups of people to facilitate Disney Character “Meet and Greets”
• Demonstrated problem solving in very high-pressure situations while maintaining storylines and character integrity
• Developed self-discipline, self-reliance, and self-confidence