• Consult with client on learning projects• Provide expert consultation across Oracle learning platform• Oversee and manage nonstandard and complex LMS configurations• Review and improve curricula and courses

• Instructional design• Learning and development project management• Mentoring and coaching programs • Systems implementation training programs• Leadership training and coaching• Workplace DiSC workstyles assessment for teams and individuals• Speaker for special events• Job aids• Instruction manuals• Technical manuals• Interactive elearnings: Articulate 360, Articulate Rise, Camtasia, Adobe Captivate• Videos• Podcasts• Secure system to host and track employee learning (LMS)

• Analyze and improve existing and build new blended learning programs• Create interactive eLearning courses using the ADDIE method

• Lead the training workstream of adoption of a SuccessFactors-based employee development tool• Design, develop, and implement a hybrid learning program for the tool and its processes for 16,500 users: including videos, work instructions, website, and live instructor-led training• Facilitate over 30 live trainings, resulting in over 4,000 colleagues trained• Track usage, survey, and focus group data to improve support for users

• Design and develop curriculum using the ADDIE model in a blended learning system based on analysis of business needs of the North American cluster, totaling 12,000 employees.• Design and develop web-based training for SAP SuccessFactors learning management system.• Design and develop training videos of processes and computer applications.• Drive continuous improvement of operations and related training through data analysis and return on investment reports.• Develop, implement, and manage the CEVA Mentoring Program for North America.• Develop, implement, and manage the CEVA Skills Matrix for North America. • Training lead for Kronos (UKG) implementation for 15,000 employees.• Training lead for Diversity, Equity, and Inclusion (DEI) program. • Facilitate soft skills, work styles, and leadership training for organizational leaders and associates.• Conduct DiSC assessments and consultations to improve team cohesion and communication.• Consult with leadership on talent management and succession planning.• Coauthor the learning and development budget for North America.• Manage the activities of and mentor two learning and development specialists.• Manage the SAP SuccessFactors and Adobe Captivate Prime LMS.• Support the following business functions: business development, freight management, contract logistics, brokerage, and management.

• Support the training workstream of adoption of a SuccessFactors-based recruiting tool• Design, develop, and implement a hybrid learning program for the tool and its processes

• Created training material in multiple media for Distribution Business Unit using adult learning theories, best practices, and instructional design models• Designed and developed business application training• Delivered in-class customer service, leadership, and computer skills training• Utilized SMEs for most relevant content• Evaluated training for effectiveness and ROI and reported status and recommendations to leadership• Drove continuous improvement of training• Conducted Six Sigma projects to improve company performance• Trained and mentored Six Sigma Green Belts

• Acted as office supervisor in the absence of Program Manager.• Hired and supervised 6 work study students.• Trained new hires on VA benefits, including all chapters of GI Bill, their required forms and procedures and the various functions of the Veterans’ Services Office.• Arranged and maintained relationships with members of university, local, state, and federal governments for support and partnerships with the office, its programs, and events.• Coordinated with state, federal, nonprofit veterans organizations, and ROTC programs to provide student veterans with a full range of benefits and services.• Visited Houston-area community colleges to provide information on the University of Houston to prospective students.• Planned and hosted benefits fairs and special events for veterans from the university population and general public, such as the Veterans Ability and Achievement Conference (November 12, 2008).• Provided written content for website and quarterly newsletter.

Developed/delivered training presentations for unemployed Houston area refugees.Reviewed and edited clients' resumes and employment applications.Assisted refugees in job search and interview preparation.

Managed staff of 10 writers and 3 cartoonists.Edited submissions by staff and guest writers and planned layout of section.Wrote articles for section and staff editorial.Vice chair of Student Publications Board.

Drafted correspondence between Mayor Bill White and foreign government officials.Created, organized, and maintained electronic databases.Arranged, prepared, and attended meetings between city officials and foreign government officials.

Supervised 10 soldiers for base security missions at LSA Anaconda in Balad, Iraq.Participated in periodic revamping of standard operating procedure for base security and perimeter patrols.Instructed subordinates and peers on tactical and technical tasks.Achieved rank of Staff Sergeant.