Mike Webb Email & Phone Number

Redditch, England, United Kingdom

• Strategic Analytics Leadership: Leading the development of analytics strategies and ensuring the integration of data-driven decision-making across business processes to drive commercial value and business growth.• Centralized Analytical Functionality: Playing a pivotal role in establishing a centralized analytical function dedicated to addressing critical business issues and supporting transformation initiatives.• Insight Development: Crafting insights to comprehend customer needs, reduce operational costs, and enhance revenue.• Reporting & Visualization: Overseeing the transition to Power BI by delivering our reporting roadmap and advising on visualization and processing improvements for dashboards to provide clear insights on complex metrics.• Collaboration & Communication: Building strong relationships across business areas and providing counsel and guidance on data-related questions to various stakeholders.• Technical Delivery Support: Assisting in user acceptance testing, data governance procedures, and resolving data quality issues.• Data Advocacy: Promoting a data-driven culture within Halfords and championing the value of data in decision-making both internally and externally.• Innovation: Embracing disruption and innovation to make a tangible impact on the company's data-driven decision-making processes.💼 Enhancing business value by optimizing efficiency, addressing business problems effectively, and driving the adoption of new products and decommissioning of the old reporting suite.

Redditch, England, United Kingdom

In my role within Halfords Group PLC, the UK's largest retailer of motoring and cycling products and services, I lead strategic initiatives to maintain market leadership and maximize growth opportunities. As part of the Group Operations Team, I work cross-functionally providing support to various areas of the business in motoring, cycling and new acquisitions. Utilizing statistical analytics and machine learning, I focus on data-driven decision making and process optimization. Leveraging Microsoft Power BI, Power Apps, Azure Databricks Lakehouse, Python and other business tools. I support the development of new product ranges and services that differentiate us from competitors, drive sales, increase market share, and enhance our brand strength. This involves managing the Technical Support Team, overseeing the Cycling Parts Database, and providing a special-order parts database and pricing service.I am accountable for delivering projects on time and within budget, identifying new opportunities, and collaborating with internal teams and external partners for product development. Additionally, I ensure profitability and efficient spare parts availability by managing relationships with suppliers, optimizing stock and working capital, and improving data quality. I also oversee the development of data libraries and processes to enhance support for store colleagues and maintain accurate cycle specification data. Furthermore, I effectively lead and develop team members and actively drive my own professional growth through self-development initiatives.

Redditch, Worcestershire, United Kingdom

As the Technical Support Manager in Halfords' Commercial Cycling Team, I held responsibility for overseeing the "2 Wheel Support" function. I built and managed a team of expert support agents dedicated to providing outstanding assistance to our retail colleagues. Our primary objective was to deliver exceptional technical support and enhance the overall customer experience. By offering specialized guidance and gathering valuable feedback, my team played a crucial role in enhancing support for existing products and contributing to the development of future product ranges. Additionally, as a subject matter expert, I provided key insights to strategic cycling projects. Through my strategic approach, analytical mindset, and unwavering commitment to continuous improvement, I successfully cultivated a high-performance culture within 2 Wheel Support, greatly contributing to the overall success of the cycling business.

Cardiff, United Kingdom

As an aspiring Store Manager, I was actively engaged in the Level 4 Apprenticeship program at Halfords, a leading retail company. This comprehensive program equipped me with essential skills in personal effectiveness, leadership, recruitment, employee relations, customer insight, marketing, and commerciality. Working alongside a dedicated store management team, I gained valuable experience and taking on key management responsibilities to drive success and contribute to Halfords' growth.

Cardiff, United Kingdom

As Bikehut Manager, I successfully led the day-to-day operations of the Bikehut and the entire store in the absence of the Store Manager. I prioritized the customer experience, optimized profits, and minimized losses. By setting clear sales targets and fostering a culture of Customer First behaviours, I ensured that both colleagues and customers felt valued and appreciated. With a keen eye on the competition, I consistently delivered excellence and provided a strong leadership presence on the sales floor. I effectively managed store deployment, operational changes, and stock protocols while driving recruitment, development, and engagement of our store colleagues.

Bedwas, Caerphilly, United Kingdom

As Store Manager I spearheaded all aspects of the business, including retail sales, ecommerce, and services. With a focus on delivering unparalleled customer service and fostering business growth, I successfully optimized store performance, exceeded sales targets, and managed inventory effectively. I led a small and highly skilled service department, ensuring timely repairs and maintaining high-quality standards. Additionally, I implemented digital marketing strategies to drive online sales and enhance brand visibility.

Bedwas, Caerphilly, United Kingdom

As a Mechanic and Sales Advisor in an independent bike shop I was involved repairing bikes and assisting customers in finding the right bikes and accessories. I was responsible for ensuring bikes were in a safe and optimal condition while providing helpful recommendations to enhance customer satisfaction and support the local cycling community.

Cardiff, United Kingdom

Computer Science

Computing And Product Design