Leading expansion of Kabob's web-based platform of digital retail solutions into the U.S. and Canada.*Cloud-managed digital signage*Cloud-based surveillance *Queuing systems*Self-order kiosks*In-store music*Reservations*Wayfinding*POSAbout Kabob Cloud, Inc.Kabob Cloud is the North American subsidiary of Kabob Retail Cloud, a global provider of retail SaaS and hardware solutions that enhances the customer experience and improves operations. Through our cloud-based web portal, we offer a range of solutions including digital signage, in store music, self-ordering kiosks, queuing management, AI-powered camera surveillance, and much more. Our solutions are found in over 30,000 stores around the globe, serving some of the biggest brands including McDonald’s, Burger King, Sephora, IKEA, Sony, and hundreds of others. Find out more at www.kabob.io or by contacting us at ask@kabob.io.

*Served on the Customer Experience Innovation leadership team leading development and testing of innovative solutions to transform McDonald’s operations and improve the customer experience at scale of 40k locations and 69M customers/day including:** automated forecasting and real-time prediction of food demand, ** interfacing with industrial automation equipment (Ignition MES) to drive robotic food/drink prep, and ** machine learning / AI / computer vision to detect and fix order accuracy issues before food is presented to customers*Owned innovation use case definition, verified product requirements and specs for engineers, implemented agile software development process speeding development and testing, and maintained prioritized product roadmaps*Oversaw stakeholder management including restaurant franchisees, cross-functional internal teams (People, Legal, Finance, Technology, Operations), and external consultants and vendors*Served as technical and business SME in collaboration with Global Technology Department on use cases and requirements for global standardized computer vision and IoT platforms to drive faster innovation

Product Manager for automotive battery tester/charger platforms and hardware/software product customizations used at thousands of car dealerships and retail stores worldwide to run 50k+ battery tests each day. Collaborated with sales and engineering orgs to develop, mature and sell SaaS platform enabling customers to unlock significant value.*Product owner responsible for shepherding CPX-900 battery tester platform from conception to released product. In 2019, CPX-900 was awarded MOTOR Magazine's Top 20 Tool distinction*Led product development and worked closely with Sales team and customers in securing $10M revenue for next generation battery diagnostic/charging equipment deployments across all U.S. & Canadian Toyota/Lexus, Subaru and Mitsubishi dealershipsCustomers included: Audi, American Honda, Club Assist, FCA, Ford, GM, Harley-Davidson, Honda Canada, Mazda, Mitsubishi, Napa, Nissan/Infiniti, Subaru, Toyota/Lexus, etc.

Launched new cloud-connected battery diagnostic tool to over 2,100 Nissan/Infiniti and Subaru dealerships across U.S. and Canada to drive better visibility into process compliance and lower OEM battery warranty costs

Led product and business operations for a cloud-based digital signage and IoT sensor platform startup from beginning through initial growth. Served on leadership team reporting directly to CEO. My mission was to collaborate with the engineering org to build the SaaS product from conception to commercialization, while simultaneously overseeing systems and processes for scaling the company (Finance, People, Ops, Legal).Accomplishments:*Executed successful pilots @ Subway, KFC and Jollibee in Taiwan, Singapore and Philippines*Prototyped innovative IoT sensor applications for QSR market*Built and executed channel SaaS go-to-market plan*Managed key partnerships with ViewSonic, AWS and systems integrators*Implemented processes/procedures to support growth to ~25 team membersResponsibilities:*Gathered & prioritized product requirements from customers, partners and prospects*Built and maintained product roadmap; coordinated development w/ engineering*Created marketing collateral - spec sheets, slide decks, blogs, articles*Owned financial forecasting and modeling in preparation for external investment*Oversaw business operations including HR, legal, finance, proposal drafting*Front line management of software QA, pre-sales engineering, and creative design teamsCase study showcasing installation for KFC: https://vimeo.com/97706475

Moved to Taiwan to launch the island's first car sharing service. My co-founder and I educated the market on the benefits of car sharing, formed industry partnerships and secured initial angel funding to launch a beta platform.*Implemented IoT technology platform in demo cars*Built market awareness on car sharing as a service and its benefits; formed partnerships with local Taiwan government/educational institutions*Market & competitive analysis: positioning, segmentation, pricing*Developed vehicle procurement and financing partnerships

Joined at a time of rapid growth and tackled the role of maturing the IT environment for the operator of the 5th most visited Internet property in the world (Wikipedia).*Implemented IT projects supporting 3x growth in head-count over 12 mos. (25 to 75)**VoIP, Wireless Controller & Access Points, Fiber Internet connectivity, Cisco ASA firewall*Managed IT vendor relationships & streamlined procurement resulting in $100k savings*Grew office IT team from one to three people and managed $300k budget

At State Farm's corporate headquarters I was an early member of the Open Source Stewardship Team responsible for consulting within the enterprise to ensure State Farm realized the benefits and managed the risks of open source software and its collaborative underpinnings. In that role, my team was one of the first to introduce tools such as wikis for use in knowledge sharing.*Realized $50 million in software licensing cost savings through advocacy of open source*Co-authored and open sourced a tool for evaluating open source projects*Managed R&D university interns in creation of State Farm's Steer Clear iPhone app*Implemented a trial of “results only work environment” concept*Managed daily updates of several high-profile internal Web sites used by software developersStarted out as an external associate employed by TEKsystems in a Technical Editor role before being promoted to Systems Analyst after ~ 6 months.

One of two IT people responsible for general office IT support for an office staff of ~25 people. Handled day-to-day updates to www.ihsa.org web site and oversaw production of game stats and real-time scoreboard updates from several state tournaments each year.