Robert Hiscock Email & Phone Number

Toronto, Ontario, Canada

• Coach and facilitate 3 Connected Home (CH) Scrum teams: BUILD, NAC Buyflow and BASE Buyflow (with separate ceremonies per 2 wk sprints: Daily Standups, Backlog Refinements, Sprint Planning, Sprint Review, and Retrospectives)• Coach 4 CH Kanban teams: Foundation, Self-Serve, Network, and Merchandising• Effectively motivate my team and guide them through impediments and/or conflicts • Through Retrospectives set action items to work with teams to improve performance and productivity• Facilitate bi-weekly cross-functional collaborative meetings to resolve dependencies and manage expectations: • release collaboration planning meeting with the 6 Connected Home Scrum teams • release Dev Demo collaboration meeting with the 6 Connected Home Scrum teams • Scrum of Scrum collaboration meeting with the 6 Connected Home Scrum teams • meet with Managers (Development, BSA, QA) and Directors for weekly CH reviews and discussions• Monitor and configure KPIs to identify velocity, capacity, predictability, throughput, lead time, burndown, team contribution, and opportunities for continuous improvements• Participate in PI Quarterly Planning events to provide historical LOAD information• Expertise in setting up JIRA (Scrum and Kanban boards) • Administer and maintain the 3 JIRA Scrum boards and 5 Kanban boards for the CH Teams• Document processes and help define improvements by working with teams to identify opportunities • Administer and maintain the Wiki/Confluence for CH, Digital Agile and the Scrum Masters' HubSkills and Training: Maintain Scrum Alliance Certifications (Scrum Foundations Educator, CSP-SM, A-CSM, CSM, CSPO), Advanced SAFe Training, Coaching Techniques, Agile Methodologies, JIRA, Confluence, EasyBI, KPIs, ITIL, MS Teams, MS Office

Toronto, Ontario, Canada

• Coach and oversee the work of 2 Connected Home (CH) Scrum Masters (SM) that Scrum 2 Teams each• Scrum 2 teams: Buyflow and Self-Serve (with separate ceremonies per 2 wk sprints: standups, refinements, sprint planning, team Dev demos, retropsectives)• Effectively motivate my team and guide them through impediments and/or conflicts • Through Retrospectives set action items to work with teams to improve performance and productivity• Completed consolidated transformataion of 2 Scrum teams to form 1 Scrum team • Facilitate bi-weekly cross-functional collaborative meetings to resolve dependencies and manage expectations: • release collaboration planning meeting with the 6 Connected Home Scrum teams • release Dev Demo collaboration meeting with the 6 Connected Home Scrum teams • Scrum of Scrum collaboration meeting with the 6 Connected Home Scrum teams • meet with Managers (Development, Program, BSA, QA) and Directors for weekly CH reviews and discussions• Monitor and configure KPIs to identify velocity, capacity, predictability, throughput, lead time, burndown, team contribution, and opportunities for continuous improvements• Work with SMs to establish program increments capacity numbers for planning and reporting• Facilitate a paired scrumming learning experience for the Digital Delivery Scrum Masters• Participate in PI Quarterly Planning events to provide historical LOAD information• Expertise in setting up JIRA (Scrum and Kanban boards) • Administer and maintain the 6 JIRA Scrum Boards and 1 Kanban board for the CH Teams• Document processes and help define improvements by working with teams to identify opportunities • Administer and maintain the Wiki/Confluence for CH, Digital Agile and the Scrum Masters' HubSkills and Training: Maintain Scrum Alliance Certifications (Scrum Foundations Educator, CSP-SM, A-CSM, CSM, CSPO), Advanced SAFe Training, Coaching Techniques, Agile Methodologies, JIRA, Confluence, EasyBI, KPIs, ITIL, MS Teams, MS Office

Toronto, Ontario, Canada

• Scrum 4 teams: Internet, Connected Living, Self-Serve, BASE (with separate ceremonies per 2 wk sprints: standups, refinements, sprint planning, in Sprint Development Demos, Sprint Planning, Retropsectives)• Coach Developers and Product Owners on CH JIRA and Scrum Processes• Effectively motivate my team and guide them through impediments and/or conflicts • Completed transformataion of a Scrum to a Kanban Team• Facilite bi-weekly release collaboration planning meeting with the 4 Connected Home Scrum teams• Collaborate with Managers (Development, Program, BSA, QA) and Directors for weekly CH reviews and discussions• Provide bi-weekly KPIs to Connected Home (CH) teams and Monthly Easy BI KPIs to Management and Directors measuring Preditability, Capacity, Velocity, Burndown, Average Working Days• Estabilish and maintain Scrum Teams Capacity numbers for reporting and PIs/Sprints planning• Administer and maintain: • all CH Teams monthly Budget Expense Reports • the 4 JIRA Scrum Boards and 1 Kanban board for the CH Teams • the Wiki/Confluence for CH, Digital Agile and the Scrum Masters' Hub• Assist with interviewing process for new Scrum Masters hiresSkills and Training: Maintain Scrum Alliance Certifications (CSP-SM, A-CSM, CSM, CSPO), SAFe Skilled Agilist (SA) training, Agile Methodologies, JIRA, Confluence, EasyBI, KPIs, ITIL, MS Teams, MS Office

Toronto, Canada Area

Permanent Web Content Producer and Applications Developer for Rogers.com and Fido.ca: • Responsible for day to day web content development and maintenance for Rogers.com, Rogers Investor Relations, and Fido.ca, Wireless Applications and Specialized Projects. • during transition of a Scrum Master leaving Rogers, I helped facilitate the Scrum Master responsibilities: Daily Standups, Backlog Review (aka Grooming), and Sprint Planning• Technical Skills: TeamSite, LiveSite, JIRA/Rally - Agile, Search Engine Optimization (SEO): using Endeca and previously Google Search Appliance; Brightcove, javascript, HTML, CSS, Photoshop, 3DIssue, JQuery, Watchfire, ftp, unix, FAQ development and maintenance, troubleshooting and resolving coding issues. • Soft Skills: Certified Scrum Master (CSM), Communication and planning projects with company Directors and VPs, Agile Training, Volunteer: for planning social events and team building; research training tools for eCommerce team.

Web Content Strategist on contract through my own company WEBCO Consulting Inc.• Responsible for day to day web content development and maintenance for Rogers.com, Rogers Investor Relations, Rogers Support and Self Serve, maintenance and management of hosting services, Rogers Careers web sites, Wireless Applications and Specialized Projects. • Technical Skills: TeamSite, Rally - Agile, Search Engine Optimization (SEO): using Endeca and previously Google Search Appliance; Right Now Technologies, Javascript, html, Photoshop, Watchfire, ftp, unix, FAQ development and maintenance, troubleshooting and resolving coding issues. • Soft Skills: Communication and planning projects with company Directors and VPs, Agile Training, Volunteer: for planning social events and team building; research training tools for eCommerce team.

Canada, Usa, Italy

Internet/Intranet/eCommerce Sites:• Rogers Communications - eCommerce Group (Web Content Strategist) - Toronto, Ontario, Canada• Yan Design - Berkley, Michigan, USA• Sunsoft Technologies - Farmington Hills, Michigan, USA• Royal Bank of Canada - Toronto, Ontario, Canada• Bayshore Trust Company (first loan company to provide loans over the internet) - Toronto, Ontario, Canada• Voyageur Quest - Toronto, Ontario, Canada• DSM & Valnet Network Development - Toronto, Ontario, Canada & Torino, Italy• Canadian Non-Profit Resource Network, Ontario Provicial Government - Kitchener-Waterloo, Ontario, Canada

Auburn Hills, Michigan, United States

Benefits/HR Portal Strategy, HR Business Process Integration, Auburn Hills, MI - project analysis, planning, surveys, and portal development. Skills: HTML, Perseus, JavaScript, MS Office, Lotus Notes, Vignette, Photoshop, Acrobat, Dreamweaver, CSS, C2C, Mainframe.

Auburn Hills, Michigan, United States

HR Portal Strategy, HR Business Process Integration, Auburn Hills, MI - develop content for an HR Employee web based portal. Skills: HTML, JavaScript, MS Office, Lotus Notes, Vignette, Photoshop, Video Conversion, Adobe Acrobat, Dreamweaver, CSS.

Auburn Hills, Michigan, United States

DealerCONNECT - Canada and Warranty Services, Auburn Hills, MI - provided project planning and development of VIP (Vehicle Information Plus) application. This application improved time/cost of ordering parts.Skills: Dreamweaver, JAVA, JSP, JavaScript, HTML, CSS, XML, Adobe Acrobat, HomeSite, Visual Age for Java, PhotoShop, JDBC, DB2, CICS, Websphere, UNIX, FTP, Rational Rose, UML, PVCS, MS Project, JProbe, LoadRunner.

Ann Arbor, Michigan, United States

Web Services, Ann Arbor, MI– improved efficiency of the web development process by using timelines, deliverables, and delegated tasks to team members. Skills: Dreamweaver, PhotoShop, Illustrator, Apple, HTML, CSS, and JavaScript.

Detroit, Michigan, United States

GM Legal Staff- Oversee the planning and development of all legal web projects.Skills: SDP-21, Dreamweaver, Adobe Acrobat, HomeSite, HTML, JAVA, Java Servlets, JRun, PhotoShop, CSS, Illustrator, Access, Oracle, SQL, LDAP, JavaScript, Quickplace, iPlanet, UNIX, FTP, FLASH, Web Reporting, Astra Site Manager, and other tools to design and develop user friendly web sites and portals.

Auburn Hills, Michigan, United States

International Services, Auburn Hills, MI- Lead designer and developer on International Service and Parts Internet/Intranet/Extranets.Skills: Dreamweaver, Adobe Acrobat, HomeSite, HotDog, HTML, JAVA, FTP, Java Script, Live Wire, PhotoShop, Illustrator, Paint Shop Pro, FLASH, Shockwave, Access, Sybase, Lotus Notes Database, SQL, UNIX, Websphere, LDAP, Webtrends, Astra Site Manager and Load Testing.

Farmington Hills, Michigan, United States

Electronics Division, Farmington Hills, MI- Re-Engineering web applications improved productivity and saved TRW over100K in the last quarter.Skills: Adobe Acrobat, HotDog, HTML, JAVA, Java Script, PERL, CGI, ColdFusion, Oracle, Access, PhotoShop, Paint Shop Pro, Novell, SQL, FTP, UNIX, NT, Netscape Web Server, Webtrends , Astra Site Manager.

Dearborn, Michigan, United States

Automotive Wiring Systems, Dearborn, MI- Web Design set the standard for United Technologies Headquarters home page. Used the web as a tool to effectively communicate QS9000 standards throughout the organization, achieving approval for standardization within record times.Skills: Adobe Acrobat, HotDog, HTML, JAVA, Java Script, PERL, CGI, Oracle Designer, Access, PhotoShop, Paint Shop Pro, FTP, VRML, Novell, UNIX: Solaris, NT, Netscape Web Server, Webtrends.

Post Grad Certificate, Telecommunications Management

Activities and Societies: Sheridan AlumniPost Grad Certificate, Telecommunicaitons Management

Specialized Honors B.A., Political Science

Activities and Societies: Guelph University AlumniThesis: "The Last Frontier" Closing the African Telecommunication Gap