Robert Hiscock Email & Phone Number

Toronto, Ontario, Canada

• Coach and facilitate 3 Connected Home (CH) Scrum teams: BUILD, NAC Buyflow and BASE Buyflow (with separate ceremonies per 2 wk sprints: Daily Standups, Backlog Refinements, Sprint Planning, Sprint Review, and.
• Coach 4 CH Kanban teams: Foundation, Self-Serve, Network, and Merchandising
• Effectively motivate my team and guide them through impediments and/or conflicts
• Through Retrospectives set action items to work with teams to improve performance and productivity
• Facilitate bi-weekly cross-functional collaborative meetings to resolve dependencies and manage expectations:
• release collaboration planning meeting with the 6 Connected Home Scrum teams

Toronto, Ontario, Canada

• Coach and oversee the work of 2 Connected Home (CH) Scrum Masters (SM) that Scrum 2 Teams each
• Scrum 2 teams: Buyflow and Self-Serve (with separate ceremonies per 2 wk sprints: standups, refinements, sprint planning, team Dev demos, retropsectives)
• Effectively motivate my team and guide them through impediments and/or conflicts
• Through Retrospectives set action items to work with teams to improve performance and productivity
• Completed consolidated transformataion of 2 Scrum teams to form 1 Scrum team
• Facilitate bi-weekly cross-functional collaborative meetings to resolve dependencies and manage expectations:

Toronto, Ontario, Canada

• Scrum 4 teams: Internet, Connected Living, Self-Serve, BASE (with separate ceremonies per 2 wk sprints: standups, refinements, sprint planning, in Sprint Development Demos, Sprint Planning, Retropsectives)
• Coach Developers and Product Owners on CH JIRA and Scrum Processes
• Effectively motivate my team and guide them through impediments and/or conflicts
• Completed transformataion of a Scrum to a Kanban Team
• Facilite bi-weekly release collaboration planning meeting with the 4 Connected Home Scrum teams
• Collaborate with Managers (Development, Program, BSA, QA) and Directors for weekly CH reviews and discussions

Toronto, Canada Area

• Permanent Web Content Producer and Applications Developer for Rogers.com and Fido.ca:
• Responsible for day to day web content development and maintenance for Rogers.com, Rogers Investor Relations, and Fido.ca, Wireless Applications and Specialized Projects.
• during transition of a Scrum Master leaving Rogers, I helped facilitate the Scrum Master responsibilities: Daily Standups, Backlog Review (aka Grooming), and Sprint Planning
• Technical Skills: TeamSite, LiveSite, JIRA/Rally - Agile, Search Engine Optimization (SEO): using Endeca and previously Google Search Appliance; Brightcove, javascript, HTML, CSS, Photoshop, 3DIssue, JQuery, Watchfire.
• Soft Skills: Certified Scrum Master (CSM), Communication and planning projects with company Directors and VPs, Agile Training, Volunteer: for planning social events and team building; research training tools for.

• Web Content Strategist on contract through my own company WEBCO Consulting Inc.
• Responsible for day to day web content development and maintenance for Rogers.com, Rogers Investor Relations, Rogers Support and Self Serve, maintenance and management of hosting services, Rogers Careers web sites.
• Technical Skills: TeamSite, Rally - Agile, Search Engine Optimization (SEO): using Endeca and previously Google Search Appliance; Right Now Technologies, Javascript, html, Photoshop, Watchfire, ftp, unix, FAQ.
• Soft Skills: Communication and planning projects with company Directors and VPs, Agile Training, Volunteer: for planning social events and team building; research training tools for eCommerce team.

Canada, USA, Italy

• Internet/Intranet/eCommerce Sites:
• Rogers Communications - eCommerce Group (Web Content Strategist) - Toronto, Ontario, Canada
• Yan Design - Berkley, Michigan, USA
• Sunsoft Technologies - Farmington Hills, Michigan, USA
• Royal Bank of Canada - Toronto, Ontario, Canada
• Bayshore Trust Company (first loan company to provide loans over the internet) - Toronto, Ontario, Canada

Auburn Hills, Michigan, United States

Benefits/HR Portal Strategy, HR Business Process Integration, Auburn Hills, MI - project analysis, planning, surveys, and portal development. Skills: HTML, Perseus, JavaScript, MS Office, Lotus Notes, Vignette, Photoshop, Acrobat, Dreamweaver, CSS, C2C, Mainframe.

Auburn Hills, Michigan, United States

HR Portal Strategy, HR Business Process Integration, Auburn Hills, MI - develop content for an HR Employee web based portal. Skills: HTML, JavaScript, MS Office, Lotus Notes, Vignette, Photoshop, Video Conversion, Adobe Acrobat, Dreamweaver, CSS.

Auburn Hills, Michigan, United States

DealerCONNECT - Canada and Warranty Services, Auburn Hills, MI - provided project planning and development of VIP (Vehicle Information Plus) application. This application improved time/cost of ordering parts.Skills: Dreamweaver, JAVA, JSP, JavaScript, HTML, CSS, XML, Adobe Acrobat, HomeSite, Visual Age for Java, PhotoShop, JDBC, DB2, CICS, Websphere, UNIX.

Ann Arbor, Michigan, United States

Web Services, Ann Arbor, MI– improved efficiency of the web development process by using timelines, deliverables, and delegated tasks to team members. Skills: Dreamweaver, PhotoShop, Illustrator, Apple, HTML, CSS, and JavaScript.

Detroit, Michigan, United States

GM Legal Staff- Oversee the planning and development of all legal web projects.Skills: SDP-21, Dreamweaver, Adobe Acrobat, HomeSite, HTML, JAVA, Java Servlets, JRun, PhotoShop, CSS, Illustrator, Access, Oracle, SQL, LDAP, JavaScript, Quickplace, iPlanet, UNIX, FTP, FLASH, Web Reporting, Astra Site Manager, and other tools to design and develop user.

Auburn Hills, Michigan, United States

International Services, Auburn Hills, MI- Lead designer and developer on International Service and Parts Internet/Intranet/Extranets.Skills: Dreamweaver, Adobe Acrobat, HomeSite, HotDog, HTML, JAVA, FTP, Java Script, Live Wire, PhotoShop, Illustrator, Paint Shop Pro, FLASH, Shockwave, Access, Sybase, Lotus Notes Database, SQL, UNIX, Websphere, LDAP.

Farmington Hills, Michigan, United States

Electronics Division, Farmington Hills, MI- Re-Engineering web applications improved productivity and saved TRW over100K in the last quarter.Skills: Adobe Acrobat, HotDog, HTML, JAVA, Java Script, PERL, CGI, ColdFusion, Oracle, Access, PhotoShop, Paint Shop Pro, Novell, SQL, FTP, UNIX, NT, Netscape Web Server, Webtrends, Astra Site Manager.

Dearborn, Michigan, United States

Automotive Wiring Systems, Dearborn, MI- Web Design set the standard for United Technologies Headquarters home page. Used the web as a tool to effectively communicate QS9000 standards throughout the organization, achieving approval for standardization within record times.Skills: Adobe Acrobat, HotDog, HTML, JAVA, Java Script, PERL, CGI, Oracle Designer.

Post Grad Certificate, Telecommunications Management

Activities and Societies: Sheridan AlumniPost Grad Certificate, Telecommunicaitons Management

Specialized Honors B.A., Political Science

Activities and Societies: Guelph University AlumniThesis: "The Last Frontier" Closing the African Telecommunication Gap