Joshua Baer Email & Phone Number

Houston, Texas, United States

• Provided caring, high quality customer support via tickets and Zoom calls
• Communicated customer needs, areas of software improvements, and bugreports with development team to improve product
• Wrote new documentation and improved existing technical documentation
• Sharpened my skills with communication to leave a positive experience forthe customer, and to manage high volume requests
• Troubleshot, repaired, and consulted on website problems and configuration

Houston, Texas Area

Specializing in Joomla and Wordpress, I established my company DB Media Publishing, a rapidly growing design company in 2008 with areas of expertise in design and development of business sites, K2 for Joomla, eCommerce projects and the realization of custom web solutions.I found my success by listening to my clients, providing solutions to their needs.

Houston, Texas Area

- Worked with Executive level management to find solutions toward goals while maintaining time frames and budgets- Server, DNS and web site administration, design and publishing- Site and software user experience optimization - Website optimization for search engines- In house software maintenance and development- Technical support for employees and.

I really enjoyed this short but awesome opportunity to use my strong communication skills to assist customers of Site5.com. When working with such a great company, it is easy to make customers pleased.- Support customer sales questions- Support customer website issues- Support customer server issues

Eugene, Oregon Area

- Complete website and server administration- Analyze customers needs and communicate those needs with the software development team- Analyze our custom HRIS software platform and improve usability- General technical support for employee's- Provide customer support- Developed and maintained CRM and marketing tools to distribute newsletters and monitor.

Houston, Texas Area

• Troubleshoot Linux/Windows Server Issues for shared, VPS and dedicated servers.
• Identify, troubleshoot and resolve issues for a wide variety of Content Management Systems including Wordpress, Joomla, and more.
• Identify, troubleshoot, and resolve issues pertaining to cPanel/WHM, Plesk and Virtuozzo Power Panel.
• General Billing resolutions including billing cycle changes, general payment changes and domain registrations.
• Customer high quantity support to customers via phone, live chat system and ticket queue.