• Provided caring, high quality customer support via tickets and Zoom calls• Communicated customer needs, areas of software improvements, and bugreports with development team to improve product• Wrote new documentation and improved existing technical documentation• Sharpened my skills with communication to leave a positive experience forthe customer, and to manage high volume requests• Troubleshot, repaired, and consulted on website problems and configuration

Specializing in Joomla and Wordpress, I established my company DB Media Publishing, a rapidly growing design company in 2008 with areas of expertise in design and development of business sites, K2 for Joomla, eCommerce projects and the realization of custom web solutions.I found my success by listening to my clients, providing solutions to their needs, building solid and reliable websites and providing the support needed to use their new web tool.Building reliable websites is more than a nice user friendly layout. With my strong background in server technologies, and providing support to troubleshoot issues, I am able to use that knowledge to create and design with the mechanics of your hosting environment and prolonged website life in mind.DBmediapublishing has evolved into a company that develops small and large scale technical solutions for small business and non-profits. I primarily focus on these two industries to bring my experience to their needs for CRMs, website development, marketing, communications and more.

- Worked with Executive level management to find solutions toward goals while maintaining time frames and budgets- Server, DNS and web site administration, design and publishing- Site and software user experience optimization - Website optimization for search engines- In house software maintenance and development- Technical support for employees and customers- Monitor and manage analytics to improve business goals- Develop web systems to minimize load on staff and provide more consistent results- CRM development and maintenance to manage growing needs to store and report on data- Created hundreds of workflows to minimize load on staff and provide more consistent results- Full GSuite management over dozens of employees- Google Adwords Express management- Developed and managed a complex application system along with a web based app to review submissions, capable of handling hundreds of submissions per day while maintaining flexibility for change- Assisted in the development of a healthy remote working environment to keep staff motivated and engaged

I really enjoyed this short but awesome opportunity to use my strong communication skills to assist customers of Site5.com. When working with such a great company, it is easy to make customers pleased.- Support customer sales questions- Support customer website issues- Support customer server issues

- Complete website and server administration- Analyze customers needs and communicate those needs with the software development team- Analyze our custom HRIS software platform and improve usability- General technical support for employee's- Provide customer support- Developed and maintained CRM and marketing tools to distribute newsletters and monitor customer interactions- Helped monitor and maintain cloud based .ASP servers- Founded new security policies to protect customer and employee information- Assisted with marketing plans and development- Monitored and analyzed traffic and helped develop SEO strategies- Improved and maintained website functionality for best possible user and employee interaction.- Fully maintained, grew and administered all social media accounts.

• Troubleshoot Linux/Windows Server Issues for shared, VPS and dedicated servers.• Identify, troubleshoot and resolve issues for a wide variety of Content Management Systems including Wordpress, Joomla, and more.• Identify, troubleshoot, and resolve issues pertaining to cPanel/WHM, Plesk and Virtuozzo Power Panel.• General Billing resolutions including billing cycle changes, general payment changes and domain registrations.• Customer high quantity support to customers via phone, live chat system and ticket queue.