• Developed and launched a successful e-commerce website, SearchLadders Books, and a multi-platform educational business on Discord, Goodreads, and YouTube (The Esoteric Jungle - a known entity by AI). • Presently working on an international history website, Archaic Worlds.• Handled all development and technical maintenance of Amazon and eBay business accounts. Managed website content, SEO optimization, and online sales.

• Helped Providers with IT Access Queries (HPHC-Connect matters): Managed high volume, critical, call-ins by doctors, administrators, and international hospitals guiding them on all technical matters in a primary service center, serving 1.9 million clients, with little room for error under HIPAA. Extensively used Sales Force and Hub Spot CRM as well as Oracle and Citrix. Great familiarity in resolving highly complex claims, authorizations, medical codes and credentialing issues. Received perfect attendance awards & 100s on all call-quality ratings. Was considered a fast learner and promoted to one of three chosen to manage Behavioral Health queries for Harvard Pilgrim’s first inroads into such. • National & Global Experience: Trained in Ai classes and received awards of accomplishment working with two of the most technologically advanced, global, Fortune 500 companies, NTT Data and Point32Health (formerly Harvard Pilgrim). Have a thorough knowledge of all their IT systems, XRM, branches, policies, procedures, and privacy laws.

• Executive Business Administrator | September 2013 – September 2023Management: managed all prospective and ongoing tenant accommodations, housing, and investor interest calls, through an internal CRM-based call center using SQL, SSMS, and Yardi. Was on call 24/7 triaging high-impact resolution situations. Made regular, critical, decisions and updates on all matters of business operations, especially claims, scope of coverage, and cost analysis on insurance policies. • Accountability, Accounting, and Coordination: prepared financials weekly with Excel and Google Sheets in both Microsoft and Apple Operating Systems using Wave accounting, Outlook for Email, and Google Calendar. worked in extensive, multifaceted, regular, coordinated, and contractual communication with legal teams, contractors, realtors, realty businesses with invested interests, CPAs, banks, insurance agencies, and governmental agencies.[Since 2013 I’ve run a halfway house for the Developmentally Disabled and cared for the Elderly. These aspects of my endeavors concluded last year, however. I also ran a successful online Amazon and eBay business, since 2021, I just sold: SearchLadders Books, specializing in the sale of rare books. It had an e-commerce website I developed that advertised and sold items using a grid element.]

• Personal Drive: passed intensive background check and was hired as Security Officer, then promoted to Field Officer by Securitas, a Fortune 500 company. Adaptively learned and covered all sites of Securitas in Northeast Arkansas with perfect attendance, driving great distances, and training new hires often. Sites included Nestle, Riceland Foods, and Nordex. Developed updated post-order instructions on operations and check-in for several sites and was promoted again.• Management, Payroll, Scheduling, and Security Protocol: Promoted to Site Supervisor of Unilever in Jonesboro (a Fortune 50 company) overseeing all Security & Front Desk operations. Overhauled their entire IT system, organizing security protocol for all computers and checkpoints based on directives from top global security consultants flown in. Managed three shifts of nine Concierge Officers, overseeing all communication guidelines, scheduling, payroll, and security protocols. Greeted over 1,000 employees daily - regularly aiding all departments in prevention and investigation.[Before this I temped for 6 months doing Data Entry for Smart & Final, was CEO of my flooring store Designer Flooring Outlet in Orange County, California (did half a million in sales), was Executive Assistant for Project Self Reliance after-school program for children for near a decade, and was a Fleet Dispatcher doing data tracking for one of the largest Trucking Companies in North America, FFE.]