Bringing 20+ years of technology and technology managment experience to solve business problems.

Help Executive Teams and Technology teams learn to speak the same language to execute business objectives... especially to drive revenue. This involves coaching technologists on business skills, and helping Executive Teams realize the advantages of including IT stakeholders at the beginning.I particularly enjoy working with product & technology organizations to refine their product management process, using appropriately customized agile methods to improve both time to deliver AND quality of the product.

Drive transformation in portfolio companies: • Modernize retail operations with CRM implementation and business process overhaul. Time to close high-touch sales improved from 5-day average to same day. Customer support improved from 3-day average resolution to almost 80% resolution on first call. Related personnel expense reduced by 60%.• Help Executive Teams and Technology teams learn to speak the same language to execute business objectives specifically to drive revenue. This involves coaching technologists on business skills, and helping Executive Teams realize the advantages of including IT leaders as business stakeholders.

Articulated the business value of IT to the Board of Directors who now view IT as a strategic asset as opposed to a cost center. Transformed divisional mindset from "a group of technologists" into a group of business leaders who practice technology to execute product and revenue goals. Stewarded completion of SHRM's first ERP & CRM implementations. Managed budget as a percentage of organization revenue downtoward benchmark while supporting organizational revenue growth.

FUNDopolis empowers individuals and communities to invest in and support the small businesses they love. Community business owners use FUNDopolis to help fund their growth and manage the full funding lifecycle, all while cultivating deeper relationships with their customers.

Recruited by the CEO to "salvage the initial product launch" and, in his words, Marc “literarily rescued us last year when he joined before we launched Beyond Finance”Quickly identified the areas of biggest risk to a successful launch, and drove the organization to intensely focus on mitigating those risks. Partnered with CMO to identify critical Operational KPIs and deliver realtime and summary reporting Salesforce, Netsuite, and call center dashboards. Initiated appropriate compliance programs (CIS controls, PCI compliance). Translated the vision of the CEO into technology architecture supporting its execution, col- laborating with internal SMEs and SaaS vendors (Salesforce, Five9, etc). Improved revenue by defining Help Desk organization KPIs and holding that team account- able to goals, enabling the sales teams to focus on selling.

350+ employees, HR SaaS, B2BRecruited by CTO, a former AOL colleague- Grew the org to plan from 6 to 20 in less than a year- Support hyper-growth of company clients by first identifying manual processes that Client Management and other teams use, and replacing them with automation or self-service tools- Drive quality process into all feature teams, reducing client bug report rate by an order of magnitude- Successfully integrated Salesforce & JIRA processes, enabling company’s teams to “live” in the appropriate tool- Chair the company’s Tools Working Group, creating process to identify & execute internal scaling opportunities- Tapped by the Chief People Officer as a formal management mentoring resource for several of the the company’s first time managers, in & outside of the technical organization

5-15 Employees, depending on stage and client needs - Interim Management- Executive mentoring- Technology strategy advising- Organizational & Recruitment advisingProvided technology management advice and mentoring to CEO and CTO roles at startups, including organizational development, hiring plans, board communication, quality management, agile methodology transition and coaching Partial client list includes: MeeGenius, ZocDoc, EPIX, BoppleTech, Tumblr, & Image Metrics

70+ employees, Digital Media via apps & web, B2CRecruited by retained search firm Howard Fisher Associates- Created and implemented org structure, growing team according to plan from 17 to 40 in 6 months.- Implemented best practices upon starting, moving reliability from weekly, multi hour, outages to better than 99.99% availability nearly every month, enabling new book sales records and enormous revenue growth- Redefined the QA function and processes as a central part of addressing service reliability.- Maintained relationship with critical partners at Disney/Marvel and Warner Brothers/DC Comics- Managed product management process and drove strategic vision in partnership with the CEO

Grew from 5 to 100+ employees, Cable NetworkFollowed Chief Digital Officer from NNN- Architected a movie studio approved CMS for securely delivering top tier movies, such as Iron Man & Star Trek, via the Internet to web browsers and phone & tablet apps- Built the tech organization from the ground up as the first technology employee and manager- Lead, hands-on, engineering of the first version of the movie delivery platform (PHP, JavaScript, AWS Beanstalk/RDS, reddis & memcache, varnish)- Delivered on a monthly availability SLA of 99.99% to partners (Verizon FiOS, Cox, etc) and consumers- Worked with fellow senior management to formulate and refine the company strategy for continued growth

Grew from 10 to 50+ employees, Digital Media Syndicator, B2B & B2CRecruited by Chief Digital Officer, former AOL colleague- Hired as hands on director and assumed the role of CTO to build both the technology platform and the teams to support the platform (PHP, mySQL, memcache, javascript) - Four areas of focus: Ad Technology, Video Delivery Platform, Metrics Collection & Reporting, Office Computing- Grew technology team to 10 employees, on time and on budget- Lead evaluation and integration of systems to create Ad Operations, Video CMS, Metrics tools- Vendors included TubeMogul, Freewheel.tv, ScanScout, and You Tube.- Built a syndication network with more than 20 partners including You Tube, AOL, Break.com, Bebo- Lead architecture and operations of Video CMS platform that is the backbone of NNN’s web presence- Develop, maintain, & communicate company technology roadmap for Consumer Product, Partner Tools, and Infrastructure.

50+ employees in Digital DivisionRecruited by CTO & VP Digital Operations, former IMF colleague- Launched the second version of TV Guide portal with zero downtime (Microsoft .NET application)- Architected TV Guide’s 1st version video streaming implementation- Defined and implemented Development, QA, and Operation launch cycles to improve platform stability and predictability- Owned and managed CDN vendor selection and relationship

Grew from 3,500 to 18,000 employees; 900+ in Technology DivisionRecruited by former manager at IMF- Reduced $10MM to ~$2MM/year moving to Linux & commodity hardware while increasing quality of service- Lead division wide analysis and implementation of off-shore workforce plan- Defined operational performance standards to enable & maintain product claims of “5 times faster than dial-up”- Directed day-to-day operation of the world’s largest HTTP caching proxy complex (comprised of 3200+ hosts and 30+ terabytes of disk) located in 11 data centers across 7 countries. This mission-critical complex handled more than 12 billion URLs per day and 375,000 URLs per second at peak for more than 3 million simultaneous users- Manage, coach and develop members of 3 teams totaling 20+ people of diverse backgrounds, ethnicities and genders using internally developed tools to encourage AOL’s Valued Work Behaviors & results oriented culture- Direct lab testing strategy and operations using 200+ PCs running Microsoft Windows and internally developed control software (MS .NET) to provide mission critical competitive performance data and to provide the flagship-client development organization with performance objectives