I have always had a passion for finding patterns in data sets, then doing something useful with them. I believe that useful knowledge tends to be complex, and oversimplification destroys the value. I enjoy the approach of my training as a Chemist when applied to any novel situation: analysis, synthesis, verify, challenge, report.• July 2019: Gave a presentation for the Service Desk Institute at their "Continual Service Improvement Journeys" event on "Handling Customer… Show more I have always had a passion for finding patterns in data sets, then doing something useful with them. I believe that useful knowledge tends to be complex, and oversimplification destroys the value. I enjoy the approach of my training as a Chemist when applied to any novel situation: analysis, synthesis, verify, challenge, report.• July 2019: Gave a presentation for the Service Desk Institute at their "Continual Service Improvement Journeys" event on "Handling Customer Complaints"• February 2020: Presentation to Satellite Technology entrepreneurs at Bordon on "Business Decision Making"• March 2020: Export data from FreshDesk and set up an automated generation of custom reports• August 2020: Out-door presentation of "Better Decision Making"• Summer 2021: Learning how to build a GlideApp #glideapps• In Planning: Managed presentation events for sponsors Show less

• Managed a virtual team carrying out Production Release, Deployment, Operations and Support: maintaining high moral through strong leadership and implementing the SFIA framework.• Fundamentally changed the deployment of bug-fixes by writing a utility that targeted the individual design components of a module rather than requiring the whole module design to be refreshed. Bug-fix deployments can be carried out during the course of a morning, rather than delayed until the next full… Show more • Managed a virtual team carrying out Production Release, Deployment, Operations and Support: maintaining high moral through strong leadership and implementing the SFIA framework.• Fundamentally changed the deployment of bug-fixes by writing a utility that targeted the individual design components of a module rather than requiring the whole module design to be refreshed. Bug-fix deployments can be carried out during the course of a morning, rather than delayed until the next full upgrade.• Implemented ISO 10002• Implemented creation of MS Excel spreadsheets and chart from with Lotus Notes by using OLE Automation• Implemented localisations, including bilingual and right-to-left languages.• Game-changed software deployment from 1 week to ½ day, with better quality, by implementing automation and a CSI / QMS system.• Reduced software upgrades from 2-day lock-out to ½ day ‘out of hours’, by implementing automation and use of a global team.• ITIL Foundations, all 4 service life-cycle intermediates, plus MALC to acheive ITIL Expert• Reduced QA rejection on a key part of the Software Development Life Cycle (SDLC) from 60% to zero, by introducing ‘release candidate’ testing.• Experience of the full SDLC, as a Senior Developer, Release Manager, Deployment Manager, Service Desk Manager and Incident Manager.• Responsible for provision of application and customer service support by a global team• Responsible for the release, deployment, escrow deposit and maintenance of modular SaaS systems• Contract negotiation & management• Ensured compliance and uniformity by providing leadership and direction to operations• Delivered and implemented recommendations to update organisational processes• Managed delivery of specialist advice & guidance in customer service processes• Instigated improvement processes, significantly increasing customer satisfaction levels• Senior stakeholder management Show less

• Providing development support for the software platform ‘Innovation Central’ which allows teams to collect, build, and share ideas on structured themes or business challenges. • Coordinating development of global portals and dashboards to create transparency • Developing novel software providing tracking features that support the crucial “back end” analysis

Strategic IT Consulting, including sales strategy development, web site traffic growth, web site UI: specializing in Disability accessibility (ADA / DDA). Small / medium database management.• Contract negotiation & management• Wrote OLE Automation to utilise PingPlotter from within a Lotus Notes application.• Gained 50% increase in sales for a Wine Merchant by analysis of the web site logs and adding a new way of categorising their products.• Wine Merchant’s site used by the… Show more Strategic IT Consulting, including sales strategy development, web site traffic growth, web site UI: specializing in Disability accessibility (ADA / DDA). Small / medium database management.• Contract negotiation & management• Wrote OLE Automation to utilise PingPlotter from within a Lotus Notes application.• Gained 50% increase in sales for a Wine Merchant by analysis of the web site logs and adding a new way of categorising their products.• Wine Merchant’s site used by the RNIB (Royal National Institute of Blind People) as a show case example of best practice. Developed by teaming up with a ‘talking browser’ vendor. Show less

Developing applications for Lotus Notes and set-up and administration of a Domino server and small TCP/IP LAN. Principally working on Y2K projects.Modified existing OLE Automation to work with different / incompatible versions of MS-Word & MS-Excel.

• Reduced water usage by 95% in one process, saving £75k with no loss of efficiency, by restricting the flow rate to the minimum needed• Improved ‘Green Credentials’ through an 80% reduction heavy metals such as copper in waste water by changing the treatment chemicals• Enabled a speedier resolution of ‘Non-Conforming Product’ by designing and implementing a database tracking system with automated notifications and management reporting.• Coordinated and managed the implementation of… Show more • Reduced water usage by 95% in one process, saving £75k with no loss of efficiency, by restricting the flow rate to the minimum needed• Improved ‘Green Credentials’ through an 80% reduction heavy metals such as copper in waste water by changing the treatment chemicals• Enabled a speedier resolution of ‘Non-Conforming Product’ by designing and implementing a database tracking system with automated notifications and management reporting.• Coordinated and managed the implementation of CoSHH into the Portsmouth factory• Internal assessor for ISO14001• Contract negotiation & management Show less

Responsible for the banking operations of a large town branch, including debt control. Passed six of the Institute of Bankers examinations. Developed skills in sales, marketing, and management of people and resources. Responsible for data integrity and staff training at 23 branches on change over of computer systems.

Integrated Science to CSE and Electronics to GCE "O" level Adult Education. Introduced use of microcomputer for statistical calculations by pupils: a big innovation then. Traffic Safety to final year students, externally examined.Wrote a Rasch Analysis program in Z80 machine code to run on a ZX Spectrum with 16k RAM. This took an hour to process the responses to a 40 question multiple choice paper for 200 students. The results were enlightening.