Webster Dsouza Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Dandenong South

Dandenong South

Dandenong South

Melbourne, Australia

Identify customer needs and refer customers to appropriate banking services Update product knowledge to assist customers to choose correct products to suit their needs Accept money or cheques deposited by clients, verify records and receipts; credit clients' accounts Pay money to customers according to advice slips or cheques and debit customers' accounts Conduct foreign currency transactions for overseas travellers; Answer inbound calls to support customer’s needs Provide change and cash cheques; record all transactions Balance cash and advise supervisor of cash position or any discrepancies Answer customer inquiries; open and close accounts for customers Ensure customer service expectations are met and exceeded Process transactions including term deposits, retirement savings plan contributions, automated teller transactions and night deposits.

Cyberjaya, Malaysia

• Co-ordinated activities with other groups and functions to ensure the testing activities are carried out and completed on time.• Implemented test protocols and process as per ITIL to ensure that business requirements & end-user expectations are met.• Performed PST on pricing engine to ensure that the developed application meets the functional and non-functional requirements set by the Business• Prepared QA test cases based on the SRS.• Executed QA test cases on the functional release by the developers.• Provided support during UAT of the application.• Used HPQC for tracking issues found during testing.• Performed regression testing for fixes provided by the development team • Ensured that quality software is released for user testing by the development team.• Provided onsite support for RTP / Beta releases of the Billing system• Prepared SRS along with the Development team based on the BRS received from Business.• Performed testing on the web application using Loadrunner Scripts and HP Performance centre.

Cyberjaya, Malaysia

• Providing 2nd & 3rd level support for the billing application across the globe.• Preparing QA test cases based on the SRS provided by the vendor.• Execution of QA test cases and follow up with the vendor for issues found.• Ensure quality software is released to the users for testing.• Conducting Performance stress tests to ensure that the developed application meets the non-functional requirements set by the Business• Providing onsite support for UAT / RTP / Beta releases of the enhanced Billing system.• Ensured all the servers have the necessary capacity before the new/upgraded application is deployed

Cyberjaya, Malaysia

Providing 3rd level support for the billing system globally. Prepare documentation and track issues before start of the project and during the project. Performing QA for fixes provided by the vendor for the billing system.

Cyberjaya, Malaysia

Track project from start to delivery to customer. Co-ordinating project activities with other groups and functions to ensure the testing activities are carried out and completed on time.

Diploma In Business Management, Business Administration And Management, General

Diploma In Computer Programming & System Analysis, Computer Programming

Computer programming and system analysis

Bachelor Of Arts (B.A.), Economics

High School