Content Writer
Current
Sep 2024 - Present
AeroLeads people directory · profile
Wendy Carlota Resultan Email & Phone Number
Content Writer | Top Rated Plus (Upwork) Customer Support Professional and Quality Assurance Expert
at
ICTouch
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Content Writer | Top Rated Plus (Upwork) Customer Support Professional and Quality Assurance Expert
Location
Central Luzon, Philippines, Philippines
Company size
Who is Wendy Carlota Resultan? Overview
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Quick answer
Wendy Carlota Resultan is listed as Content Writer | Top Rated Plus (Upwork) Customer Support Professional and Quality Assurance Expert at ICTouch, a company with 18 employees, based in Central Luzon, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Wendy Carlota Resultan.
Wendy Carlota Resultan previously worked as Content Writer at Ictouch and Senior Customer Service Representative at Smarcomms. Wendy Carlota Resultan holds Bachelor Of Arts - Ba, Communication And Media Studies from Philippine Women'S University.
Company email context
Email format at ICTouch
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ICTouch
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Profile bio
About Wendy Carlota Resultan
Hi, I'm so glad you're here!I've been in the Business Process Outsourcing industry for more than 15 years and handled numerous businesses such as e-commerce (Amazon.com, Play.com), antivirus software (Symantec Enterprise), broadband (Clearwire, now Sprint), and many more. Prior to working from home, I was a Senior Quality Specialist for Amazon for over a year.Now, I'm more focused on pursuing my literary vision through Content and Technical Writing.In between my freelancing jobs, I was able to acquire additional tasks from different clients. I have experience working on the following platforms:• Customer Support (phone, email, chat)• Quality Analysis (Call and email evaluation, conducting coaching sessions for agents' improvement)• Microsoft Excel Reports (Creating and maintaining KPI reports)• E-commerce (Shopify Plus, Aliexpress, BigCommerce, Magento, Oberlo)• Video and Photo Editing (Filmora, Adobe Photoshop, Canva)• Front-end WordPress Web Design• SEO and Social Media Management (Sprout Social, Facebook, Instagram, and website content creation, Google Analytics, Facebook and Google Ads)• CRM and Admin tools (Asana, Active Campaign, Help Scout, Base Camp, Google Suite, Zendesk, Gorgias, Freshdesk)• Currently venturing into the Content Writing and Copywriting world (see digital portfolio)Providing world-class service has always been my passion, and I'll strive to help you and your company achieve amazing results.
Listed skills include Quality Assurance, Customer Service, Report Writing, Quality Management, and 10 others.
Current workplace
Wendy Carlota Resultan's current company
Company context helps verify the profile and gives searchers a useful next step.
Ictouch
13 roles
Wendy Carlota Resultan work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Representative
I helped clients with technical issues related to our tools and platforms, assisting with social media profile connections, content revision requests, and working closely with our internal teams to enhance clients’ customer experience.
Jun 2024 - Sep 2024
Quality Assurance Specialist For Customer Support
I was in charge of the Quality Assurance for the entire customer support team by conducting evaluation in accordance with the policies and procedures, and providing feedback to ensure the implementation of quality assurance standards.
Aug 2019 - Aug 2024
Customer Support Specialist
Apr 2023 - Feb 2024
Virtual Assistant / Zendesk Customer Support
Lxm
Zendesk Customer Support
Apr 2019 - May 2020
Customer Success Manager
#Investing
Onboarding new members and handling social media accounts (Instagram, Twitter, Feedly).
Jun 2018 - Oct 2019
Lime Juicer Support
Handled Zendesk tickets for addressing time-sensitive issues, such as payments, account questions, or app issues.
Jul 2018 - Mar 2019
Home-Based Chat Support/Customer Success
Answered queries and assisted customers via real-time chat. As a Customer success operator, I was responsible for sending post-launch reports, NPS survey, and prepared metrics for meetings.
Jun 2016 - Apr 2018
Senior Quality Assurance Specialist
Monitored incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the client and the company. Provided feedback and coaching to assist in the creation of performance improvement.
Oct 2013 - Feb 2015
Customer Service Representative
I handled incoming calls from customers regarding their orders, and accounts or website issues for Amazon.com US retail until I was promoted to Senior Quality Specialist.
Oct 2013 - Mar 2014
Technical Support Representative
Assisted Clearwire customers with their technical issues such as slow internet connection, unable to connect to the router etc.
Oct 2012 - Oct 2013
Report Analyst
Generated daily, weekly, monthly and quarterly reports client and SGS data requests.
Apr 2011 - Aug 2012
Customer Service Representative
Handled incoming calls from customers regarding their orders, and accounts or website issues for Play.com and Symantec Enterprise.
Sep 2008 - Apr 2011
Team & coworkers
Colleagues at ICTouch
Other employees you can reach at ictouch.com.au. View company contacts for 18 employees →
SL
Sandra Loftin
Colleague at IctouchConover, North Carolina, United States, United States
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AH
Anis Hamzawi
Colleague at IctouchGreater Paris Metropolitan Region, France
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DJ
Dyna Jeffery
Colleague at IctouchWestern Australia, Australia, Australia
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AH
Anis Hamzawi
Colleague at IctouchGreater Paris Metropolitan Region, France
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WS
Work Shop
Colleague at IctouchWestern Australia, Australia, Australia
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Sandra Loftin
Colleague at IctouchConover, North Carolina, United States, United States
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AH
Anis Hamzawi
Colleague at IctouchGreater Paris Metropolitan Region, France
View →
DJ
Dyna Jeffery
Colleague at IctouchWestern Australia, Australia, Australia
View →
AH
Anis Hamzawi
Colleague at IctouchGreater Paris Metropolitan Region, France
View →
WS
Work Shop
Colleague at IctouchWestern Australia, Australia, Australia
View →
1 education record
Wendy Carlota Resultan education
FAQ
Frequently asked questions about Wendy Carlota Resultan
Quick answers generated from the profile data available on this page.
What company does Wendy Carlota Resultan work for?
Wendy Carlota Resultan works for ICTouch.
What is Wendy Carlota Resultan's role at ICTouch?
Wendy Carlota Resultan is listed as Content Writer | Top Rated Plus (Upwork) Customer Support Professional and Quality Assurance Expert at ICTouch.
Where is Wendy Carlota Resultan based?
Wendy Carlota Resultan is based in Central Luzon, Philippines, Philippines while working with ICTouch.
What companies has Wendy Carlota Resultan worked for?
Wendy Carlota Resultan has worked for Ictouch, Smarcomms, Touchnote, Ehp Holdings, and Lxm.
Who are Wendy Carlota Resultan's colleagues at ICTouch?
Wendy Carlota Resultan's colleagues at ICTouch include Sandra Loftin, Anis Hamzawi, Dyna Jeffery, Anis Hamzawi, and Work Shop.
How can I contact Wendy Carlota Resultan?
You can use AeroLeads to view verified contact signals for Wendy Carlota Resultan at ICTouch, including work email, phone, and LinkedIn data when available.
What schools did Wendy Carlota Resultan attend?
Wendy Carlota Resultan holds Bachelor Of Arts - Ba, Communication And Media Studies from Philippine Women'S University.
What skills is Wendy Carlota Resultan known for?
Wendy Carlota Resultan is listed with skills including Quality Assurance, Customer Service, Report Writing, Quality Management, Customer Satisfaction, Onboarding, Microsoft Excel, and Powerpoint.
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