Hi, I'm so glad you're here!I've been in the Business Process Outsourcing industry for more than 15 years and handled numerous businesses such as e-commerce (Amazon.com, Play.com), antivirus software (Symantec Enterprise), broadband (Clearwire, now Sprint), and many more. Prior to working from home, I was a Senior Quality Specialist for Amazon for over a year.Now, I'm more focused on pursuing my literary vision through Content and Technical Writing.In between my freelancing jobs, I was able to acquire additional tasks from different clients. I have experience working on the following platforms:• Customer Support (phone, email, chat)• Quality Analysis (Call and email evaluation, conducting coaching sessions for agents' improvement)• Microsoft Excel Reports (Creating and maintaining KPI reports)• E-commerce (Shopify Plus, Aliexpress, BigCommerce, Magento, Oberlo)• Video and Photo Editing (Filmora, Adobe Photoshop, Canva)• Front-end WordPress Web Design• SEO and Social Media Management (Sprout Social, Facebook, Instagram, and website content creation, Google Analytics, Facebook and Google Ads)• CRM and Admin tools (Asana, Active Campaign, Help Scout, Base Camp, Google Suite, Zendesk, Gorgias, Freshdesk)• Currently venturing into the Content Writing and Copywriting world (see digital portfolio)Providing world-class service has always been my passion, and I'll strive to help you and your company achieve amazing results.