Tim Weckx Email & Phone Number

Brussels, BE

Diegem

Brussels Area, Belgium

• Dimension Data is a leading global systems integrator and managed services provider for hybrid IT. We help you do great things through the use and adoption of technology.My role consists of managing the performance of.
• Preserve and maintain the quality, integrity, and availability of the service levels
• Act as an advocate for the client within Dimension Data with regards to service delivery
• Act as primary interface managing the services relationship between the client and Dimension Data
• Establish the service governance structure
• Schedule and run all service management review meetings

Brussels Area, Belgium

• Bid management
• Retail Community
• Enterprise Content Mgmt Community
• Future Cities Community
• RPA Community

Brussels Area, Belgium

• Role as Business Analyst within an international banking environment regarding Service Management within an ITIL framework, ISO 20000
• Coordination and onboarding of support teams to a new Service Management portal, ServiceNow and AskNow, Change Management
• Identification of business requirements, requirements engineering, and backlog prioritization
• Optimizing Request Fulfillment & Incident Management processes, defining IT Service Management roles
• Designing and introducing dashboards: operational-, tactical-, and strategical- dashboard
• Design Service Level Management, SLA’s and OLA’s.

Westmeerbeek

• Role as Project Manager for the implementation of Document Management Systems (DMS) for Accounts Payable (invoices), HR departments, Project file management, Transport administration,...
• Analyzing company processes, identifying business needs and introducing document management solutions
• Consultancy on digital archiving, digital transformation, workflows, electronic signatures, information security, data storage compliance, GDPR, ISO 27001
• Designing digital archiving- and digital workflow solutions to improve information management
• Customer acquisition by identifying quality potential customers, developing acquisition strategies, and gaining new customers
• End user software training

Brussels Area, Belgium

• Managed budget, scope, planning and quality of ICT projects up to 100K
• Managed rollouts, cabled & wifi networks, cloud migrations to O365 & SharePoint, camera surveillance, server room enhancements, upgrade broadband lines, private and public cloud migrations, etc
• Service Delivery Management and SPOC for a portfolio of five customers: monthly reporting, service review meetings, trend analysis, ISO 20000
• Sales to customers and prospects, creating and presenting sales quotes, lead passing
• Account Management for sales and relationships with two customers
• Program Management for two key accounts

• Travelled 24 months independently in Asia and Latin America. Took a Spanish course in Guatemala. Took a TEFL-course (Teaching English as a Foreign Language) in Peru. Worked several months as a divemaster in dive.

Brussels Area, Belgium

• Provided customized and structural solutions for our customers in retail like Carrefour, Delhaize, Aldi, Lidl
• Monitored SLA’s, intervened proactively to address abnormalities
• IT Service Management (ISO 20000), Incident Management, Problem Management, ITIL
• Team Lead of Helpdesk, IMAC and Dispatching to take appropriate action
• Bi-weekly meeting with our biggest customer, Carrefour
• Implemented process improvements to reduce mean resolution timeResponsibilities:

Brussels Area, Belgium

• Executive and VIP support to senior management
• IT Service Management (ISO 20000), Incident Management, Problem Management, Access Management, ITIL
• SPOC for the IT equipment in over 50 meeting rooms
• Provided training in telepresence and teleconference
• Contacted suppliers and followed up on IS projects according to ITIL approach
• Followed up on technology requests

Brussels Area, Belgium

• Maintenance and troubleshooting on all kinds of cash registers and automated checkout solutions for our customers in retail like Carrefour, Delhaize, Aldi, Lidl, …
• Windows rollout for Bank of New York Mellon, Aquafin
• Installations of C-ZAM payment terminals in small and medium-sized enterprises for Atos Worldline
• Technical interventions on digivote equipment

Brussels Area, Belgium

• Role as a consultant for PCbanking and Isabel, online banking products of Fortis Bank, for private customers and businesses
• First line customer support by phone and e-mail, IT Service Management (ISO 20000), ITIL
• Create and follow up on tickets in Peregrine
• Escalate to second line when required
• Ensure that all company and customer SLA’s are met
• Testing of the PCbanking system

Leuven

• Role as a consultant for internal IT support for Interbrew,
• IT Service Management, Access Management, ITIL
• Provide remote software support to end users in both Windows as AS/400 environment
• Create and follow up on tickets
• Escalate to second line if necessary

Brussels Area, Belgium

• Role as a consultant for Netbanking, an online banking application
• First line customer support by phone and e-mail
• Ensure that all company and customer SLA’s are met
• Create and follow up on tickets
• Escalate to second line if necessary

Postgraduate It, Information Technology

Basics In Linux

Basics in Linux

Cisco Certified Network Associate

Cisco Certified Network Associate

Recreation, Tourism & Hospitality Management, Business Management