Lead a strong team of Architects and Engineers that perform all Planning, Design, Implementation and Operational Support of Lincare’s network and telephony environment. Support 4 Data Centers and 850+ HQ, Call Center, Administrative and Customer Facing Remote Sites across the nation. Lead transformational projects such as journey to Azure & AWS Cloud (Data and Telephony), Data Center consolidations, new technology implementations such as Meraki, Velo, Firepower, ISE, IDS/IPS, SIEM, Semaphone, Avaya Proactive Outreach Monitor and more. Reduced telecom expenses by 1.6 million in a 13-month period. Consolidated 4 data centers into 2 reducing facility and IT operational costs. Strong focus on vendor management to ensure excellence in service and cost control. Partner with Executive leadership to ensure IT is a value add to Lincare and the support of our customers.

Led development of Enterprise IT Vendor Management office by identifying talented, motivated staff; negotiating prices and production support with outsource vendors; building program policies, governance, training, and dashboards; retooled internal staff for Robotic Process Automation(RPA) development and other tier 3 opportunities.

Member of the Florida Regional President’s Leadership team tasked with maximizing market share, improving customer experience, and driving key business initiatives. Directed team of talented technicians charged with implementation and maintenance all LAN/WAN/wireless networks, VOIP systems, MobilePOS, AV, Countwise, desktops, laptops and virtual machines in 150+ locations including HQ, Business Offices, Call Centers, Central Offices, and Retail Sites. Strengthened staff productivity and performance through training and coaching behaviors that led to Service Level Agreement(SLA) and Key Performance Indicator(KPI) achievement. Ensured staff remained current on established and new technologies.Guided range of project operations, including planning, risk management, communications, and timely delivery of outcomes. Controlled IT budgets and led two managers and 32 direct / indirect staff.• Championed team’s efforts to ensure network health and redundancy, system performance, and resolution of end-user issues. Tasked team with resolving critical problems and issues.• Demonstrated skill in collaborating effectively with multi-department staff to implement IT initiatives that enhanced business operations and efficiencies.• Implemented operational procedures and best practices to ensure production systems’ availability, efficiency, and responsiveness; quickly troubleshot and resolved all production problems. • Recognized for outstanding performance by earning 2017 Southeast Market Winner’s Circle and 2017 Southeast Market Leadership – Outstanding Achievement award.

Maintained health and vitality of wireless, local and wide area networks at 3000+ user sites within Wireless and Wireline operations through leadership of high-functioning engineering team. Led four managers and 32 engineers.Empowered team to maintain well-functioning network through configuration compliance and regulation, as well as by upgrading bandwidth capacity based on current and anticipated usage.• Interfaced extensively with business stakeholders to remain current on new initiatives generated internally; identified emerging opportunities and challenges. • Turned around struggling efforts to migrate all sites to new transport type by redesigning fulfillment and deployment processes and strengthening relations with carriers and partners. Completed roll-out of Metro Ethernet circuits to 1,600 sites and upgraded 18 call centers to 1g circuits.• Led team to improving Cisco and Aruba configuration standard compliance and performing refreshes on routers / switches and wireless network equipment.

Member of Carolinas and Tennessee Regional President’s Leadership team, largest revenue region in the company. Operated as board member with focus on implementation of key business initiatives that boosted customer growth and satisfaction.Directed Digital Workplace IT support team for 128 retail stores, 22 business offices, and MTSOs, as well as regional headquarters and call center locations. Designed and managed IT projects geared to addressing business priorities and controlled IT budgets. • Recruited, trained, and coached staff to perform at optimal levels of productivity by supporting their career development and accession within company.• Led merger of Altel with Verizon, transitioning 67 sites into Verizon’s networks and standards and training 14 staff on Verizon’s culture and business models.• Streamlined company’s operations by absorbing one call center team accountable for eight large call centers into Digital Workplace support team’s responsibilities. Realignment enabled company to eliminate one senior leadership position and reassign two staff to other positions.• Overcame resistance within developer community to standards for server and desktop equipment and image. Created common operating environment and cultivated trusting relationship with senior leaders. Efforts reduced productivity loss and created economics of scale for software / equipment purchasing.• Managed ground-up building of two business and call center offices; one $12.4 million two-story 180,000 square feet and another $9.6 million four-story 160,000 square feet. Executed design and build-out of 3,000 square feet data center for each project. Designed WIFI architecture and low voltage cabling layout and managed and negotiated work with vendors.• Earned recognition in 2012 for South Area’s Best IT, as well as Carolinas and Tennessee Lombardi Leadership award in 2011.

Administrator responsible maintenance, patching, tech refresh and day-to-day operation of Novell and Microsoft Servers. Administrator for Nortel and Cisco VOIP systems. Production support for Applications and all End User issues.