• Developing and executing targeted digital marketing campaigns for products.• Collaborating with stakeholders to create educational content for dementia care in home and facility settings.• Managing Google Ads campaigns• SEO Audit

Supported relationships with key partners such as OnLogic, NVIDIA, Lenovo and HPE.Prepared proposals tailored to client needs.Created marketing materials and content for website and blog, enhancing online presence.Tracked leads to optimize sales strategies.Planned and organized business trips and coordinated logistics.Coordinated both online and offline events, ensuring seamless execution.Conducted online research on various topics, including industry trends, products, and competitors.Handled data entry and maintained CRM systems for accurate records.Facilitated onboarding processes for new employees, ensuring a smooth transition.

Team leadership.Ensuring efficiency, organization, and excellent customer service.Purchasing and operations planning.Inventory and revenue analysis.Logistic monitoring.

I participated in the opening of the first store in Rio de Janeiro, and later in the largest store of the brand in the city, fostering strong collaboration across various departments.Daily goals included lead conversion, measuring customer satisfaction, and maintaining service standards.Produced result reports for sharing with peers and superiors to contribute to regional decision-making.Engaged in regional and national projects, focusing on process improvement and promoting corporate culture.

Led the training for new team members.Conceived and implemented the customer communication project, incorporating WhatsApp as a tool to enhance customer relations and streamline the handling of inquiries.Provided remote customer support and conflict resolution.Compiled expense reports.Assisted in the analysis and improvement of processes.

Issuance of time sheets.Recording items and issuing payroll sheets.Responsible for organizing and storing department documents.

Transported documents between suppliers, clients, and the company.Assisted with office tasks and organized document folders.