Position Overview:As an HR, I interact with all levels of staff to ensure their well-being and satisfaction as an employee while helping the company develop a reliable, effective, and efficient workforce by enforcing compliance with the company's Standard Operating Procedures (SOPs) defined in the handbook. As an LMSadministrator, I play a crucial role in the technical aspects of our training initiatives. I configure and maintain the LMS platform, ensuring that it is up-to-date, user-friendly, and optimized for seamless learning experiences. I manage user accounts, track course enrollments, and provide technical support to both trainers and learners.Job Responsibilities:* Recruiting* Employee Onboarding* Benefits Management* Employee Engagement* Training and Curriculum Development* Responsible for managing the Learning Management System

* Develop and deliver training modules under specified timelines* Manage training classes and interdepartmental communication and coordination* Understand the process training for one or more verticals* Manage databases – batch list, scores of agents, etc.* Assess the performance of trainees and check tests* Interact with clients* Document training modules, etc.* Mentor trainees effectively* Keep oneself and ensures one’s team is updated, aware of, and compliant with all Company policies and procedures which include Information Security and Management Systems* Ensure that all company information which includes customer information is kept confidential and secured.

* Handles in-house and offsite training sessions on Accent Neutralization and Workplace Essentials. * Creates relevant Training modules.* Conducts weeklong training sessions with students from partner universities.* Represents the company to partner organizations and other correspondence.* Ensures that only qualified Customer Service Representatives are endorsed to production.* Helps the Marketing team in ensuring accurate and sensible content for both their online and printed ads.* In charge of the creation of chat scripts used by agents and revamping of existing scripts.* Responsible for creating various training interventions to address areas of improvement that are identified from data and reports analysis.

• Trained Vietnamse English teachers to improve their skills in Reading, Writing and Listening.• Introduced interesting methods in teaching which will be useful to them once they go back to their own schools.• Prepared them for an International Certification (AISET), which Vietnam's Department of Education requires them to pass.

· Handles English Communications Skills Training to near-hire trainees for the Chat and Voice accounts. · Creates English Training modules and updates or makes revisions on existing Training modules when needed.· Provides assistance to the Recruitment Team in coaching applicants for specific qualifying exams.· Creates and updates Language Training and Soft Skills Training modules in accordance to the requirements of the hiring accounts. Conducts Training Needs Analysis in order to come up with interventions that are suitable.· Facilitates New Hire Orientation. Drafts memos and instructions for new hires.· Conducts Initial Interviews for the hiring accounts of the company. · Assists the Recruitment team by facilitating account specific exams to the applicants.· In charge in providing the needed number of hires for a client-specific account.

· Provides behavioural and soft-skills training (Communications Training) to all employees based on specific training needs. Creates needed training materials.· Handles company-wide teambuilding and teambuilding per department.· Provides Product-Knowledge training to new hires and all existing employees in the company. The scope of the training includes employees from other branches in Asia such as Manila, Singapore, Vietnam, and Malaysia.· Holds regular monthly meeting with the Team Leaders of the frontliners of the company in order  to determine areas that need improvement..· Provides the management with regular evaluation of trainees’ performance before, during and after product training.· Provides assistance to the Human Resource Team on the use of the internal Payroll System

1. Conducts Training Needs Analysis to recipient teams. 2. Facilitates Training or Workshop based on Training Needs Analysis. 3. Provides group assessment and group counseling, when needed.

Handles recruitment procedures from job posting, resume screening, interviewing, to on-board orientation for newly hired employees. 2. Provides basic product orientation to new employees. 3. Monitors attendance and tardiness. 4. Provides counseling to employees with issued Incident Reports. 5. Provides Communication Skills Training to the Operations team.