William "Eric" Doolittle Email & Phone Number

Consulting Project Manager working on client engagements. Key projects included data transformation from legacy systems to AWS and Salesforce implementation. Utilized Agile Project Management and Scrum methodologies.Coordinated bi-weekly sprint demo/requirements review sessions with client to refine the deliverables.Delivered to plan and in budget major Data Transformation and Migration Project for Legacy Mainframe Data to AWS - S3 and Redshift.Scrum Master for multiple Data Warehouse teams at a major property and casualty insurance provider managing migration of Data Warehouse to Informatica IDMC and AWS and operations. Supported Product Owner in backlog grooming and development of user stories, establish user story acceptance criteria, and refine stories with Scrum team.Scrum Master for delivery to national media company leading a Salesforce Sales enablement implementation for the Lead, Opportunity, Account, Contact, and Reporting Objects. Refactored the client's Salesforce classic instance to Lighting.

Project Manager managing Enterprise “Big Rock” business-critical Salesforce Projects; delivering projects with an overall annual benefit of $8MM+.Adopted Consultant Program Manager approach keep business and delivery teams laser-focused on coordination and deliverables; overcome the silos inherent within the organization. Meet weekly with the technology SVP and business and technology stakeholders to ensure alignmentActively engaged with Commercial Applications Product Manager and business sales organization to plan and maintain Technology team alignment an overall product roadmap. Worked with PMO leadership to champion program / project process improvements and identified Agile Project Management best practices during IT’s complete transition to Agile. Leveraged SAFe and Agile experience / training to mentor team during Agile transformation.Managing vendors to their deliverables and SLA’s; Overall budgets under management $3MM.

Atlanta Metropolitan Area

Responsible for leading team of two Project Managers and vendor on-shore and off-shore teams in the successful delivery of a large scale multi-year enterprise application monitoring platform migration consisting of six work streams. Program covered over 2,000 applications / 300K Servers / 600+ Application Resources / 4 major vendors. Held weekly status meetings with AVP and Director level Management stakeholders. • Successfully delivered a large scale multi-year enterprise application monitoring platform migration resulting in a $27+MM savings over 5 years. • Through the use of efficiencies and continuous process improvements, was able to return over 20% of the program’s $9MM budget while delivering on time. • Utilizing Kanban methodology gained 25% efficiency over the original year one plan for development efforts. Gained a 40% time savings for each application migration. • Responsible for strategic and tactical planning, developed roadmap and detailed project plans for each work stream – development, infrastructure, application and hardware migrations, training, validation, decommission.

Atlanta Metropolitan Area

Directly accountable to both application and operations leadership. Actively worked with the Product Owner in the development of Vision and Epics and facilitated product backlog refinement and grooming. Mentored team’s transition from Waterfall to Agile. Led Agile / Scrum ceremonies. • Successfully delivered of over 25 projects ($250K – $4+MM) with all projects being 100% in compliance with PMO policies. Achieved 100% passing score on all audited projects. • Directly accountable to the AVP and Director of Operations, led on-time / in-budget successful delivery of $4+MM cloud migration and disaster recovery (DR) data center build-out. • Successfully delivered the implementation of a $2+MM enterprise video platform installation (COTS) with team of vendor, four business and technology units for installation, development, and deployment. Led design team for the Content Delivery Network (CDN), including technology selection, hardware acquisition.

Atlanta Metropolitan Area

Responsible for mentoring and supporting lead architects and team leads in transition to enable them to manage their groups’ projects following established project management methodologies. • Successfully created and delivered comprehensive PM Playbook and detailed delivery plans for Architects. • Delivered business and technical requirements and use-case documentation for the redesign of a transportation management / routing system and new Warehouse Products Return system.

Charlotte, North Carolina, United States

Responsible for supporting merger-related activities as lead for data transformation and migration activities of client accounts / reporting services within the Wealth Management Banking division. • Directed SDLC development project to build custom intranet site to meet division requirements. Developed custom end-user training materials and conducted training sessions impacting 20K+ users and resulting in a combined cost savings of over $1.5MM.

Columbus, Georgia, United States

PMO Project Manager providing consultative and project management support for an emerging PMO in support of a 2 year multi-work stream transformation program. Directly managed $4MM portfolio of enterprise critical development, migration and data mart projects resulting in a 30% efficiency increase over forecast. • Served as Consultant for business process and database development, training and compliance / controls review in preparation for Treasury audit. Managed development and implementation of enterprise Treasury Reporting system realizing increased revenue potential in excess of $10MM. • Marshalled two business and four technology groups and vendor to meet time critical enterprise regulatory project for a system to over 320 branches. Emphasis on planning and quality management of vendor and team deliverables, training and documentation, infrastructure readiness, and quality assurance.

Charlotte, North Carolina, United States

Trusted Advisor for the Audit, Financial Controls, and Compliance work streams for a $50M multi-year conversion. Ensured business units and the other 43 work stream Directors and Trusted Advisors followed PMO governance, controls and compliance processes. • Served as Consultant for business process and database development, training and compliance / controls review in preparation for Treasury audit. Managed development and implementation of enterprise Treasury Reporting system realizing increased revenue potential in excess of $10MM. • Reporting to the VP, Controls and Compliance, evaluated current processes, identified improvements, and implemented recommended process improvement to remediate gaps during migration of legacy compliance reporting systems (ERISA) to accommodate a 1500% increase in volume.

Atlanta Metropolitan Area

Led team in developing Enterprise Continuity and Compliance Program (PMO) including development of process-based quality management system. Working with Corporate Supply Chain Management, Project Manager in Third Party Development group developing processes and best practices in managing vendor engagements to ensure Operational Service Levels were met. • Gained C-level buy-in for creation of Continuity and Compliance PMO ensuring subsidiary preparedness to pass external audits for Sarbanes-Oxley (SOX) and Payment Card Industry (PCI). Led team in developing audit plans and division-wide conducting routine internal audits. Provided routine dashboard reports to the CIO, Vice Presidents, Department Directors and Corporate Compliance. • Developed an Enterprise Program Management Governance methodology including standardized vendor requisition process and engagement governance process. Implemented incentive-driven SLA’s and deliverable documentation standards and monitored vendor performance against Master Services Level Agreement (MSA). Provided vendor performance metrics to subsidiary and corporate management.

Atlanta Metropolitan Area

Responsibilities encompassed sales, process management, and mortgage loan closing. Became top producer during second month in position.

Provided logistics support to the Department of Transportation Security Administration (TSA) during the initial roll-out and training of TSA agents. Streamlined the inventory management for materials and uniforms distributed to 500+ TSA agents in Portland and Greenville. Short-term contract.

Single point of contact for state agencies, retailers, and publishers in the implementation of web development projects and content management system implementations. Responsible for managing resource activities with employees, prime contractors, and sub-contractors. Coordinating with the Business Development Manager, developed proposals, Statements of Work, marketing plans, strategy studies for high profile engagements valued up to $500,000 with staffing including employees, contractors, and external vendors. • Instrumental in the turn-around of $250,000 highly customized content management system implementation at a major US retailer. Taking over the project mid-implementation, established a trusted relationship with the client, addressed key client concerns, and implemented stringent change management procedures.

Atlanta Metropolitan Area

Led multiple client engagements delivering complex packaged application system implementations and conversions utilizing sound, widely accepted, project management principles. Engagements were valued up to $250,000 each with staffing including employees, contractors, and external vendors. • Directly responsible for generating over $350,000 in new business for a mature user base by leveraging established relationship. Managed the team of developers and contractors for the client deliverables.

Atlanta Metropolitan Area

Led team in quarterly maintenance releases for retail banking application, reducing the number of defects, year over year, and increasing client satisfaction. Releases were always on-time. Achieved a 90% lifetime client satisfaction survey rating. • Responsible for project planning, test planning, release planning, implementation and resource utilization. Responsible for directing consultants, contractors, and client resources. • Key contributing member of installation team for implementation of a retail banking application replacing a paper-based manual system in Bucharest, Romania. Conducted end-user training courses and provided go-live support at the client sites throughout Romania. • Conducted curriculum planning and developed custom training programs for retail banking teller and customer service applications.

Atlanta Metropolitan Area

Worked closely with Account representative in ongoing partnership with a large financial services company resulting in annual revenue in excess of $10MM. Conducted solution demonstrations for external clients. Conducted Technical Needs assessments in support of the Sales Teams’ proposal creations.

Masters

Bachelor Of Science - Bs