Planning and organizing entire laboratory assets for preventive maintenance/calibration/trouble shooting with laboratory management and vendor. Provided valuable advice to clients’ on basic trouble shooting for systems/instruments to reduce downtime on day to day basis. Perform basic trouble shooting for systems/instruments on-site to reduce customer down time. Perform administrative works and resolve issues arising from assets management program. Providing a quality, cost effective and efficient laboratory operation program for assets management program clients’. Co-ordinate with China, Europe and US counterpart prior launching of web portal program for assets management program clients’. Implementation of web portal program

Co-ordinate with principle from USA, British, Germany and Japan on shipments, warranty replacement parts, technical and application difficulty. Provided valuable advice to clients’ on maintaining systems/instruments to maximize productive on day to day basis. Converting non-contract clients’ to sign up for preventive maintenance contract by understanding their needs prior to proposing contracts. Conduct training to end users on systems/instruments functionalities, maintenance and basic trouble shooting to minimize downtime. Conduct demonstration of system operation, measurement of samples and clarify any doubts during seminar to enhance clients’ knowledge of our products capability. Managing inventory to ensure minimum or common parts available to reduce clients’

Provided valuable on-site troubleshooting of mass flow controller and chemical monitor in order to minimize clients’ production down time. Studied clients’ requirements and recommended suitable products to ensure that their production was at optimal level. Achieved $1M sales target; exceeded expectation set by management within a short period of nine months by coordinating timely delivery of equipment parts from Japan to increase client’s production efficiency. Structured and aligned pricing strategies with other regions to retain current customer base which helped towards the achievement of sustainable profit margins for the organization. Represented Singapore periodically in Head Office, Japan: meetings to report sales performance, strategies deployed as well as exchange business approaches with counterparts from other regions to boost following year’s sales. Liaised with Head Office in Japan for technical support to resolve any technical issue and/or update firmware. Trained and mentored 6 new engineers regarding product features & functions, on-site troubleshooting and failure analysis. Provided roster round the clock on-site service and troubleshooting support to all customers to ensure minimal disruption to their production line.

 Responsible for assigning technicians for on-site duties and ensure their presence. Reduced customers’ down time by rapid re-deployment of technicians to site when needed. Provided accurate and reliable advice on costs to customers. In-charged of training new technicians to maintain their job competencies.