APAC Network Operations including Provisioning, Service Delivery, Field Services

Transitioned from CSC to AT&T through the CSC/AT&T Global Alliance.Responsibilities include managing multiple accounts in Run and Maintain Network Services. managing the day-to-day service operations, projects and service revenue expansion.

- Managing a financial client from Account Startup to R&M Network Services in Asia- Account Transition Start-up Team to build the necessary Data Center Network Infrastructure including operational resource, processes and technology support- Manage network transition for Japan, Hong Kong, Philippines, Singapore, Indonesia, Malaysia, Thailand, Vietnam and Cambodia, including discovery; building and refreshing network infrastructure and implementing adequate operations staffing resource - Based in Hong Kong for 5 months (2011) and Tokyo for 5 months (2012) to perform transition and stabilized the run and maintain Network Services

- Managing the Managed Services Line of Business at the group level - Responsible for Service Delivery, Service Engagement, Service Enablement and Service Provision

Network Manager, Maybank Account, based in Malaysia May 2009 – May 2010Network Portfolio Lead, Managed Network Services, Asia Jan 2009 – Apr 2009Network Service Delivery Manager/Transformation Manager, Delphi Account, Asia Jan 2008 – Dec 2008Network Engineering Lead Maybank Account, based in Malaysia Jan 2007 – Dec 2007Network Engineering Lead, Global Infrastructure Service, Asia Jan 2005 – Dec 2007Regional Lead, Global Infrastructure Service, Asia Apr 2001 – Dec 2004Senior Network Engineer, Global Infrastructure Service, Asia Aug 1999 – Mar 2001

- Performed role of Project Manager and Technical Engineer in pilot roll out for a major Telco in Singapore on voice VPN with PC-based IVR. - Provide Pre-sales and distributor support for Frame Relay Access Device, voice Over IP, Time Division Multiplexes and IVR.

- Provide network consultancy to business units in provision of voice and data network infrastructure. Specialized in Cisco routers, IDNX multiplexers, HP Openview NMS, Nortel PABX, and Novell Netware.- Manage and implement IT infrastructure projects including office relocation and plant setup in ASEAN. - Deployed well-defined project development standards and methodology in office and plant setup. - Ensured Asia Pacific alignment with Global IP and IPX network.- Designed and maintained the voice and data network infrastructure in Asia Pacific.- Configure and maintain the ASEAN leased private line network in support for business operations and in accordance to the service level agreement.