Matthew Weeden Email & Phone Number

Salt Lake City Metropolitan Area

Utah, United States

Sandy, UT

Over the course of four years on the instructional design team, approximately 80 new courses have been published for the contact center operation (CCO) contract as well as division and corporate-level courses. -In addition to new courses developed each year, annual maintenance of prior-year materials are completed to ensure accuracy and relevance.-Course.

Lawrence, KS

Monitor the quality of written material, identifying and helping to resolve problems, identifying additional training needs and providing feedback on existing materials.Research, analyze, and blend information to develop courses. Using authoring tools such as Articulate Storyline, Adobe Creative Cloud and the Microsoft Office suite, creates and administers.

Lawrence, Kansas Area

Supervised the development, organization, and delivery of training and educational programs for two government projects.Supervised 15-20 instructors who were engaged in the delivery of training programs and related materials in the classroom. Each classroom held 30-40 participants.Responsible for general management and administrative tasks such as coaching.

Lawrence, Kansas Area

Conducted training sessions in a classroom environment for newly hired employees as well as initiative trainings for current employees. Maintained records of training activities and participant progress. In an ever-changing call center climate, updated course delivery as needed to ensure timeliness and relevance. Maintained current knowledge of all call.

Burbank, CA

Executive Management of Real Estate Marketing; Design and create marketing materials for Realtors, including property flyers, postcards, business cards, and virtual tours for listed properties.Provide tech support for agents such as email, website, and computer issues.Act as liaison between Realtors and local Realtor Associations, resolving issues with.

Verify sales for 3rd party affiliatesVerify new and saved sales placed by outbound sales representatives as defined by company and FTC requirements.Complete thorough Quality Control investigations to conclude validity of sales transactions by review of available audio, order history, customer statements, and FTC requirements.Recognize and quickly report.

Musical Theatre Bootcamp. Taught undergraduate acting courses designed for beginning actors.

Masters Degree, Musical Theatre

Pursued post-secondary education in Musical Theatre.

Bachelor Degree, Theatre

Activities and Societies: Alpha Psi Omega, Mask and Hammer, Chorus, Chamber Choir

High School, Musical Theatre

Activities and Societies: Theatre, Choir, Honor Society