Alan W. Email & Phone Number

West Point, Mississippi, United States

Volunteer Learning of various vehicle repairs along with shop practices that could not be attained at Holmes Community College in Goodman MS with outdated training machines at Holmes!

•completing assembly tasks according to specific company instructions, including following plans and drawings for step-by-step assembly instructions and collecting and installing parts to create new products•assisted customers in locating, selecting, demonstrating, and loading of merchandise, operating company’s ZEBRA handheld scanning computer and computer terminal to perform tracking and closing of tasks•inventory control of products staged throughout the store, performing pre-delivery inspections ordering product parts required for assembly•provided company’s SMART customer service by engaging to fulfill / add to our customer’s projects with shopping enjoyment, prioritizing merchandise for assembly, communicating with all company employees working as a team•cross-functionally trained in other areas of store, delivering the best shopping experience, used lifts power equipment in pulling / upstocking merchandise off the sales floormulti-tasked in internet sales pickup and assembly

Temporary Contract ended.

I serve as a Contractor Technician with Xerox Document Company in their Customer Service Engineering Department.Temporary Contract ended.

Greenwood Ms 38930

Canon Konica-Minolta Toshiba Risograph- serviced and maintained copier, fax, and multi-function printers at customer's location- trained online to keep up with technology advancements of vendor's offerings- handled company documentation in protecting employer's and client's interest, confidentiality- delivered equipment and supplies to clients- operated personal computer to check and print documents and other materials- answered telephone, routed calls, took messages, took supply orders, and provided general information- kept daily records of clients office equipment's service history and data for showing customer service history- kept daily invoices of supply orders, equipment delivery tickets- prepared copies for daily records and operated a variety of office equipment- arranged daily service calls to fit the clients' schedule- performed miscellaneous job-related duties as assigned- demonstrated my ability to perform simple accounting procedures by filling out estimate forms and calculating cost of the forms- provided new documentation from internet searches of making documents on newer and older equipment of my expertise- offered previous experience to smaller company presence to better the overall efficiency of our companyAchievements: became Konica Outward Bound New Hire, Associate, Professional, Expert and Master certified within the first four months of employmentA few of my attributes:Cross - TrainingTime TravelerContinually ImprovingTeamworkWord Processing and data entry skillsSimple billing

Jackson, Mississippi Area

Was Blessed to be IKON Office Solutions / RICOH Americas contact for taking on many roles: First Responder to customer service, Customer Service Technician II, Site Supervisor, On Site Services Specialist II, Site Manager, Print Support Specialist, Field Support Representative and Fleet Manager, in my Title of On-Site Services Specialist for the Customer Account i supported.Also help perform these roles in another fleet removal and installation at a client in Jackson MS in which i traveled over two hours one way for about a month's time during operation.Some of my duties:- maintained client's fleet of leased Multi-Function Printers at campus locations- provided management reports and performed client's call center agent for our equipment with them- networked with client's IT Department and staff for ensuring user operability- operated personal computer to perform basic to complex typing assignments to include: enter data, edit, revise and print letters, tables, reports, and other materials- greeted both internal and external customers and answered inquiries concerning activities and operations of department/division- answered telephone within two rings, routed calls, took messages and provided general information that dealt with both service of the client and with our company and company to client- performed a range of staff and/or operational support activities; served as liaison for our company with our client's equipment needs both internally and externally- maintained and updated files databases, records and/or other documents and performed routine analyses and calculations in the processing of data for recurring internal reports- sorted, screened, and distributed incoming and outgoing mail; drafted or prepared responses to routine inquiries; processing data analysesA few of my attributes:Cross - TrainingCross - FunctionalCall Center AgentEnvironmentally AwareTime efficiencyReceptionist skills

Columbus, Mississippi And North, Central Mississippi

I was blessed to be able to do what the KJV Bible states as the most important thing an individual on earth can do, "serve others." Canon Ricoh Oce Risograph Kyocera JetFax Provided customer service repair of Multi-function Printers and Copiers/Faxes to a geographical area of accounts in Central, North MS, W AL. Also including traveling for technician backup support in Memphis TN, Gadsden AL, Gulfport MS and others. Maintained a parts inventory to serve accounts and monthly provided cost analysis of inventory returns. Stayed up to date on the models that our manufacturers blessed us to support through On-Site training to factory schools in Atlanta GA Chicago IL and company school at Jefferson City Missouri as well as computer digital literacy and customer service training. Studied home based learning through tangible as well as online e-courses to serve each and every diverse background of our customers.Some of my duties:- performed inventory control of car stock inventory- demonstrated the knowledge of supplies, equipment and/or services- answered calls, retrieved voice mail messages and scheduled customer's service requests on a timely basis- recorded maintenance skills of equipment daily- demonstrated operation of equipment to clients- billed for charge service, accepted credit cards for payment, provided billable invoicesA few of my attributes:Ethics & IntegrityWinning SpiritAccountabilityInnovationConfidentialityOrganizing and coordinating skillsSimple accounting proceduresFollow procedures

Columbus, Ms And North, Central Mississippi

Provided Customer Service as a technician to a territory of accounts from Central, North MS and W AL. Maintained parts inventory to serve the machines of our customers as well as staying up to date on the technical advances in copier fax printer devices through home based courses, on-site schools and factory training.Upon continually improving one year i was blessed to earn a trip to Jamaica for relaxation and rest. During trip we toured the island and in Kingston was able to tour home of Bob Marley, a well known singer of Reggae music.One of my recommendations was at the School of Architecture on Mississippi State campus where i stayed past quitting time to make sure their equipment was repaired because they had a class presentation and needed machine running. Presentation was being held in Chicago Illinois. I don't have the letter that was sent to the company but i am recalling because i am not one to brag on myself for the job i have done because it is a blessing from God.A few weeks during working here i was asked to go to other branches, both Mississippi and Alabama to work on equipment and was blessed to go and help out where needed.

Associate Of Arts And Sciences - Aas, Automotive Engineering Technology/Technician, 4.0

Activities and Societies: Phi Theta Kappa, 140 mile commute daily as a 51 year old person, volunteered apprentice at a shop in West Point.

Manufacturing Basic Skills Certification, Blue Print Reading, Precision Measurement, High - Performance Manufacturing, Osha, Computer Literacy

Activities and Societies: CPR AID, Precision Measurement, Blue Print Reading, High Performance Manufacturing, OSHA Safety, Computer.

Manufacturing Basic Skills Certification Continued*

Course taught and passed tests online in which included: Basic Measurement Precision Measurement Tools Introduction to Print Reading Print.

Six Sigma White Belt Certified, White Belt Certification

Online course that focused on little if no errors at all in any process that a business or individual undertakes.

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician

Activities and Societies: Vocational Industrial Arts Club or America (VICA)

Associate'S Degree, Electronics Technology, 3.87 Gpa

Activities and Societies: VICA (Vocational Industrial Club of America)Competed in Electronics Competition held in Ridgeland Mississippi.

High School, Liberal Arts With Emphasis On Technological Education

Activities and Societies: Beta Club, AIASA (American Industrial Arts Students Association), TSA (Technology Students Association).