Dynamic and detail-oriented Information Technology (IT) Support Professional with experience developing and implementing complex infrastructures and technical solutions for industry leaders. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits. Promoted to positions of increasing authority and responsibility because of my strong account management, customer service scores and overall performance.