Jacob Wehmann Email and Phone Number
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🚀 Training Manager | Customer Advocate | Problem Solver | Team LeaderWith over 7 years in the SaaS/Tech industry, I've honed my craft as a Customer Service and Customer Success specialist. I thrive on connecting directly with customers, not only to resolve their challenges but to elevate their experiences to the extraordinary. My journey has led me to wear multiple hats – from leading a dynamic team of 10-15 Customer Care Specialists, with an industry-leading response rate, to spearheading impactful webinars and videos that resonate with audiences of all sizes.🔑 Key Accomplishments:Guided teams to exceptional response rates (within a 24-hour Service Level Agreement (SLA)) and unparalleled customer satisfaction (4.75 CSAT or higher).Transformed intricate processes into streamlined workflows, saving clients time and resources. For example, one customer's process was streamlined from a week to just 2-3 hours or a >90% reduction in time spent.Achieved a significant threefold increase in webinar attendance through tailored marketing initiatives and implemented a 50% month-over-month expansion of webinar sessions, resulting in heightened customer engagement and an increase in customer experience.🛠️ Unique Skillset:I possess a powerful toolkit of skills including empathetic customer service, effective communication, strategic problem-solving, project management, and fostering interpersonal connections. My passion lies in coaching and training individuals, nurturing critical thinking, and empowering personal growth. 🌟 Philosophy and Passion:I firmly believe in the philosophy of helping others thrive and be their best selves. As a dedicated advocate, I'm committed to elevating collective success and continuously evolving to make a positive impact.🎯 Aspirations:My goal is to lead a team of like-minded professionals who share a common goal of enriching lives and solving challenges. Together, we'll drive innovation, foster growth, and embrace the ethos of collective betterment.⚓ Beyond Work:When I'm not diving into tech, I'm casting my line in the water for some quality fishing time, engrossed in a good book, or exploring the world of 3D printing.🌎 Let's Connect:I'm driven by the belief that we have a finite time to make a positive impact. Let's connect, collaborate, and work together to make our journey on this planet truly remarkable.
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Smartsheet DeveloperDigitalradius Jan 2024 - PresentBoston, Ma, Us
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Training SpecialistClickup Jul 2022 - Jun 2023San Diego, California, UsAs a Training Specialist at ClickUp, I was instrumental in boosting webinar attendance by approximately threefold and expanding the number of webinar sessions by 50% month-over-month. During my tenure, I had the privilege of facilitating and instructing hundreds of ClickUp customers, equipping them with the best practices and skills needed to excel on the platform. Furthermore, I conceived and executed impactful training programs for an extensive customer base exceeding 400 individuals, effectively imparting knowledge and empowerment to diverse audiences. These efforts garnered a commendable 10% response rate on customer surveys, with consistently high ratings of 4 stars or higher.In addition, I produced a series of informative "How-to" videos that have empowered customers to optimize their workflows and maximize efficiency. -
Professional Services Product ConsultantClickup Aug 2021 - Jul 2022San Diego, California, UsAs a Product Consultant on the ClickUp Professional Services team, I was entrusted with consulting for our valued customers, tasked with understanding their unique business processes and meticulously analyzing how they could be seamlessly translated into the ClickUp platform. During this role, I worked closely with customers to modernize and optimize their existing processes, ensuring they were not only functional but also desirable in the ClickUp environment.In practice, this involved investigating and resolving complex problems through close collaboration with both business partners and customers. By fostering strong client relationships and delivering efficient, tailored solutions, I consistently exceeded expectations. For instance, I drove customer growth and success by developing and executing customized plans, leveraging my in-depth knowledge of their goals and challenges. Notably, these efforts led to significant time savings. One compelling example involved streamlining a customer's process from a week-long endeavor to just 2-3 hours, marking a >90% reduction in time spent.Additionally, I provided expert guidance through coaching and product support. This included offering valuable insights and recommendations to optimize workflows, processes, and outcomes, ensuring our customers achieved maximum efficiency and productivity.
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Solutions Implementation ManagerSmartsheet Apr 2020 - Aug 2021Bellevue, Wa, UsIn my role as a Solutions Implementation Manager at Smartsheet, I served as the customer's initial point of contact during their onboarding journey. My primary focus was to assist customers in translating their specific use cases into the Smartsheet platform, providing them with expert guidance and best practices to help them extract maximum value from the platform.As part of this role, I took on the responsibilities of a project manager and a technical/business consultant. This entailed overseeing end-to-end implementation packages for a diverse portfolio of customers, numbering over 100. I meticulously adhered to timelines, budgets, and stringent quality standards, ensuring that each customer received exceptional service and support throughout the implementation process. -
Finance Customer Care ManagerSmartsheet Nov 2016 - Apr 2020Bellevue, Wa, UsIn my role as a Customer Care Manager, I led and inspired a dedicated team of 10+ Customer Care Specialists, fostering their professional development and growth. Our primary objective was to provide exceptional service and support to our valued customers, ensuring that their inquiries were addressed promptly and effectively.One of our key accomplishments was achieving and maintaining a remarkable 24-hour Service Level Agreement (SLA) for inbound inquiries, demonstrating our commitment to delivering timely and reliable assistance. This dedication to excellence was reflected in our consistently high levels of customer satisfaction, with CSAT scores consistently at 4.75 or higher.To enhance our efficiency and effectiveness, I implemented advanced software and data management tools to oversee customer cases, ensuring the swift and accurate resolution of issues. This not only improved our response times but also enabled us to effectively track and report on key customer success metrics.In addition to managing our team, I leveraged a diverse suite of technical tools, including G-Suite, Microsoft Office, various project management platforms, and customer relationship management (CRM) software. These tools played a pivotal role in streamlining communication, enhancing organizational efficiency, and ensuring that our team had the necessary resources to excel in assisting our customers.
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ContractorF1 Consultancy Ltd / Llc May 2015 - Nov 2016Wokingham, Gb -
Real Estate BrokerRe/Max Eastside Brokers, Inc Sep 2014 - Nov 2016As a licensed Real Estate Broker for RE/MAX Eastside Brokers, I work with buyers and sellers to facilitate the transaction of selling their home. I assist people achieve their dreams and make the whole process go a bit smoother.
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Marketing AssistantHome Destination Real Estate Apr 2014 - Jul 2014Bellevue, Wa, UsAt Home Destination Real Estate I worked in the Marketing department where I focused on social media, direct marketing, and website re-design. -
Marketing InternChasing Bubbles Inc Feb 2014 - Apr 2014Los Angeles, Ca, UsAt Chasing Bubbles, Inc. I worked with the marketing department to gather information and relative content that will be used for marketing purposes. I also designed and edited marketing materials that will be used for presentations. -
Sales And Marketing InternNimia Jan 2014 - Feb 2014Bozeman, UsThe Sales and Marketing Intern reaches out to potential customers and hosts meetings to demonstrate the features that the Nimia website offers. As an intern I also loaded information to an Excel spreadsheet to track information on potential customers and clients. -
Mountlake Terrace High School LeadMatch- Making Access To College Happen Feb 2012 - Jun 2013The Mountlake Terrace High School Lead is in charge of oversee the weekly meetings at the high school and ensuring that each Mentor has the tools that they need to preform well for their mentees. This includes planning weekly agendas, creating packets and flyers for the students to use, interacting with the counselors at the high school and so much more!
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Steering Committee MemberMatch- Making Access To College Happen Dec 2011 - Jun 2013As a Steering Committee member, I am in charge of planning events, writing out job expectations, planning for the quarter and so much more. The Committee focuses on making sure that M.A.T.C.H. can withstand and continue on after the current leadership has graduated.
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Recruitment Work Team LeadMatch- Making Access To College Happen Nov 2011 - Jun 2012The Recruitment Work Team Lead is in charge of making sure that the enrollment in the course is high and that we have enough students in order to mentor. To do this we had to create flyers, host tables at various events, and doing classroom presentations. We were focused on getting the name out to the campus and making sure that the students were aware of the program.
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Diversity Outreach And Recruitment InternUniversity Of Washington, Bothell Oct 2012 - Mar 2013Bothell, Wa, UsInterning for the Diversity Outreach and Recruitment office at the University of Washington, students host events to reach certain diverse student population to recruitment them to consider University of Washington Bothell as their secondary-education location. -
CashierFred Meyer Sep 2011 - Aug 2012Cashiering at Fred Meyer, employees help customers find the products that they need and also answer any questions a customer might have. Cashiers assist the customers to ensure that they have the best possible shopping experience at our location. -
ParcelFred Meyer Apr 2011 - Sep 2011As a Parcel at Fred Meyer, employees work with customers to ensure that all of their needs are met. Parcels ensure that everything a customer needs is available and the customer is able to locate it in a timely manner.
Jacob Wehmann Skills
Jacob Wehmann Education Details
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University Of WashingtonAnd Related Support Services -
Kentridge High SchoolHigh School Diploma
Frequently Asked Questions about Jacob Wehmann
What company does Jacob Wehmann work for?
Jacob Wehmann works for Digitalradius
What is Jacob Wehmann's role at the current company?
Jacob Wehmann's current role is Your Partner in Smartsheet Development for Optimal Project Performance.
What is Jacob Wehmann's email address?
Jacob Wehmann's email address is ja****@****ncy.com
What is Jacob Wehmann's direct phone number?
Jacob Wehmann's direct phone number is (844) 324*****
What schools did Jacob Wehmann attend?
Jacob Wehmann attended University Of Washington, Kentridge High School.
What skills is Jacob Wehmann known for?
Jacob Wehmann has skills like Leadership, Event Planning, Microsoft Office, Public Speaking, Teamwork, Recruiting, Critical Thinking, Time Management, Customer Service, Marketing, Community Outreach, Social Media Marketing.
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