• Utilize monitoring tools such as SolarWinds and AppDynamics to monitor business traffic and data processing bottlenecks, including 24/7 support during public holidays.• Use automated ticketing tools to create events based on alerts during issue occurrences.• Monitor the system and ensure appropriate escalation of critical alerts, keeping the event logs up to date.• Provide initial diagnostics, create tickets, and assign them to the relevant teams for further troubleshooting based on SOP• Ensure all alerts are addressed, cleared, and assigned to the respective secondary teams, collaborating with overseas Indian teams and the Daimler application team to create test deployment alert strategies. • Handle alert-based event management according to SOP, execute tasks and change requests based on SOP+, and perform system upgrades and fault repairs.• Coordinate vendor access, alert identification, and facilitate incident resolution with the data center implementation team.• Coordinate with the technical team to send regular communications to relevant personnel regarding all critical events.• Participate in the regular patching and upgrading of application servers within Daimler's internal infrastructure, coordinating discussions among stakeholders to find the best solutions.• Regularly communicate with customers, answer their calls, provide necessary information, and assist other support teams in completing daily operational tasks.

• Ensure the healthy operation of the campus network, maintaining network infrastructure, improving network operation quality, and maintaining network security. Ability to fully communicate with the heads of key departments, so that the construction of the campus network can continuously meet the development needs of the school.• Cooperate with IT headquarters to implement network project and server project.• Responsible for the deployment maintenance and upgrade of various physical servers and virtual servers, regular data backup of file servers and maintenance of tape drives.• Maintain PCs, telephones and printers for staff, Maintain IT related devices for all teachers and staff• In order to ensure the efficient operation of the technical department, IT engineer need to actively cooperate with other colleagues in the department to participate• Create, migrate and maintain employee email account and Office365 account• Make and modify technical department documents, including technical department operation manuals, user guides, asset lists, licenses and agreements, etc.• Regularly communicate with the head of the technical department and report the network status and requirements.• Ensure the IT equipment inventory is accurate and up to date and assists with a annual update.• Other tasks arranged by the head of the technical department.• Help employees use various IT resources, including software and hardware for Windows and Mac;• Regularly do technical training on the internal network server of the department• Responsible for assisting in the work distribution of tickets in the Service Desk system, answering questions and handling related desktop issues• Responsible for part of the campus summer project assigned by the head of the technical department• Support other activities or projects of schoolReason for leaving: The positon setup for the campus summer equipment upgrading is temporary project

-Gaohua Securities Business Transfer to GSGH (Goldman) • Documents and flow charts of GSGH business flow and system flow• Meeting minutes &Issue Documentation • Organize key discussion internally and externally and keep tracking the open issues and key follow-ups• Prepare technology test cases for all business flows in scope • Document peony project progress and regular project update • Support HundSun system releases and production migration • Complete all system testing on time and record of production incidence • Coordinate and drive exchange testing and internal end to end testing • Prepare policy and procedure document material for CSRC onsite inspection

• Servers / PC / other IT assets management and updating;• Maintain Avaya PABX system;• Backup data, update virus define, set up firewall, improve risk control;• Build up, maintain VPN connection with headquarter & branch offices; financial system Factset and Bloomberg • IT asset management purchase (PC / network equipment / office equipment );• Help desk & troubleshooting; provide other IT-related support and solutions• Coach and motivate IT service companies in their job responsibilities, evaluate vendor proposals.• Perform system optimization bandwidth, monitor system performance and respond to exceptions.• Report to HK about availability & capacity status to ensure a stable and sustainable network environment.• Cisco VC Connection and maintenance.• Organization and implementation AGM meeting yearly.• Responsible for the daily operation and maintenance management of AD and Exchange mail system and mail filter gateway, to solve the problems encountered in the operation.• Responsible for production and UAT testing application server implementation deployment• Responsible for solving the problem of end users using mailboxes and assisting the online configuration of financial system• Responsible for AD Group Policy editor and PowerShell Batch Script • Use Microsoft SCOM and SCCM to distribute applications and patches, monitor the running status and warning of each machine.• Technical training on desktop system for all employees of the company• High level of time management, organizational skills, and attention to detail with integrity and ownership of work.• Solid ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and or visual means• Highly proficient in the configuration and deployment of applications in complex environments

Role: IT security analyst as Cummins Inc. contractor • To design and conduct information asset protection (IAP) training materials such as video, poster and display boards. •Organize road show at Cummins all entity to conduct security awareness activities promote plan.•Maintain IAP china community provide security knowledge and solution with interesting user interaction communications.

• Responsible for company application system daily support and maintenance equipment distribution to client, check all device running smoothly all the time.• Manage end user desktop permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance, including software installation, core application, company Web site, and incident management.• Support and maintain the entire local area network installed at the supported office locations, monitoring overall network performance and troubleshooting any issues for enterprise mailbox and video conference.• Conduct and support OA application testing and deployment, recording and tracking any of problem has been resolved.

Provide service to end users for daily IT client support.• Provide IT helpdesk support to internal 80 employees computer,Familiar with the desktop/laptop/printer etc. especially with the Windows operating system2003/2008 and exchange server 2007, Microsoft Office 2007/2010 and SQL server English edition.• Discuss the solutions for the network and problems with engineers of HQ via email and telephone meeting.• Provide tech training for new employee, such as IT policy and products.• Provide product technical support to clients by call, e-mail and onsite.• Manage the LAN in Beijing office and IT inventory• Manage IT devices including laptops, desktop PCs, servers, tape library, routers, switches, firewalls, PBX, software, etc.• Draft the backup policy and chose vendor for offsite storage• Guide vendor configure AVAYA PBX system • AV and Video Conference services• Work with IT team and vendors to implement IT infrastructure• Work with other departments as a strong team

Provide skilled 1st level support in BJ office for all Chiomenti staff solve normal user's PC issues as quickly as possible• Liaise with Italy IT Team to achieve solutions• Solve issues about ERP client or other business applications• Promote a positive customer experience with IT support.• Participation in projects per requests.• Provide Information Security management, helpdesk support to internal employees.• Responsible for the lasting quality of the equipment• In charge of maintaining internal IT standards, procedures and policies following HQ’s guidelines• Rapidly register, troubleshoot, solve, track and archive issues related with IT infrastructure and product. • Contact and reporting with head office in Italy regularly• Maintain a high team spirit and have a proactive attitude

Involvement with UBSS as service center consultant provide IT service for high-level user open stock account with UBS securities.• Deliver high quality IT production services across a variety of Wealth Management applications.• Ensure stability & availability of the production environment.• Respond to and resolve 1st level production incidents, and escalating when necessary.• Assist in application updating and deployment, Build an sustain long-term relationships with internal clients based on trust mutual understanding and respect, to be responsible of fixing equity trading system within UBS securities for developing, updating and maintaining the customer required to collect.• Works closely with clients and back office team provides consultation regarding finance related issues as well troubleshooting IT technical support from phone trading and e-banking portfolio.• Identify service disruptions and raise alerts to notify clients. Co- ordinate with multiple teams globally to resolve disruptions at shortest time, handling of client queries via phone and email within the Service and quality targets while maintaining speed, accuracy and quality Provide timely and complete resolution.• Conduct complete trading support including trade processing equity settlement and confirmation in charge of Customer account opening and deal with transaction incident when unexpected.• Provide on-going support and maintenance on existing IT solutions verify access control list of user's portfolio was confirmed and approved by IT manager monthly.• Testing new database/application releases where appropriate, providing expert user feedback. Collaborate with across section coach and training team member, monitor client portfolios on a regular basis in close co-operation with Client Advisors or directly with clients.