Wei Che(Jacob) Kao Email & Phone Number

150 Commerce Valley Dr W, Thornhill, On L3T 7M8

• In depth knowledge of supporting Computer Talk’s ICE Unified Communications platform product; Including Computer Talk’s hosted private cloud data center and CPE customer. • Manage and support VMWare ESXi hosts and Virtual Machines using vSphere Client• Assisted in provisioning and managing large Active Directory with 1000+ users and specific GPOs to provide PCI-compliant access through Citrix Studio. • Deploy and manage over 200+ client applications through Citrix Virtualization technology.• Enroll in multiple projects of building infrastructure layouts and implementing software services.

150 Commerce Valley Dr W, Thornhill, On L3T 7M8

• Support and troubleshooting Computer Talk’s ICE Unified Communications platform product line.• Utilize Microsoft Dynamics 365 to create, manage, and resolve 20+ technical support tickets daily.• 45 quarterly servers and services upgrade for hosted private cloud environment.• Prior experience in troubleshooting both server and application level which includes logs analyzing, drop call packet trace and workflow modification.• Constantly monitoring alerts from SolarWinds to secure and prevent server errors.• Showcase strong communication skills with 80-90% first-time call-in resolution rate.• PCI compliance training and SOC2 compliance training.