Vicky Peng Email & Phone Number

Greater Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

• Lead in designing the brand and image, expanding social media presence on multiple platforms, and streamlining email campaigns to increase digital traffic to landing site
• Conduct research and analyze data to evaluate effectiveness of policies, programs and protocols and propose improvements in accordance
• Plan, design, and implement processes, projects, methods, systems and procedures
• Help identify quality and efficiency and minimize waste, errors and delays
• Incorporated effective SKU and inventory system

Greater Vancouver, British Columbia, Canada

• Plan, design and execute marketing campaigns to support business goals and initiatives withincompany values, project budget and deadline
• Coordinate and schedule logistics for multiple marketing campaigns with stakeholders
• Create and edit marketing content that is clear, concise, engaging and consistent with company’svalues, branding and goals and for various platforms
• Expand social media presence to increase brand awareness and conversion rates
• Analyze data to evaluate effectiveness of marketing strategies, create performance reports and makedata-driven recommendations
• Customize content and write copies via CMS such as WordPress and Shopify

Vancouver, Canada Area

• Professionally liaised with clients, veterinarians and technicians and established great rapport
• Responded to inquiries knowledgeably, resolved conflicts impartially and handled billing issues accurately
• Proficiently multi-tasked and prioritized between clients, phone calls, emails and messages
• Arranged appointments and managed client information via CornerStone productively
• Minimum Type speed of 45wpm

Vancouver, Canada Area

• Increased audience and interactions with planned marketing campaigns, promotions and Mailchimp resulted in 55% increase in online conversion and 30% more foot traffic to physical store
• Created content by coordinating photoshoots & short films then editing media with Adobe Photoshop, Lightroom and Canva
• Performed marketing research via Survey Monkey and Google Ads for data to analyze and predict industry changes, consumer behaviours and KPIs
• Purchased, managed and merchandised inventory according to sales volume, projections and consumer needs
• Trained and developed staff by recognizing and strengthening individual skill sets, providing constructive criticisms, encouraging team-building activities
• Launched and maintained Couturist Shopify webstore with basic HTML and CSS coding

Vancouver, Canada Area

• Created planograms to strategically merchandise, refresh, and replenish products
• Analyzed monthly sales reports and managed inventory to forecast sales volume and trends
• Planned store display, collection waves and window installations under company guidelines
• Styled mannequins according to current catalogues and promotions
• Established a working rapport with employees and colleagues by encouraging constructive feedback

Vancouver, Canada Area

• Designed creative and innovative visual schemes and concepts.
• Created compelling in-store layouts that stimulate sales.
• Supervised staff: hiring, training, motivating, and evaluating.
• Ensured the store provided exceptional customer service at all levels.
• Administered all store operational issues.
• Managed inventory: stock, count, transfer, price and ticket products.