My name is Wei-Chih Eudela and I used to work as an email and chat support representative for a business process outsourcing company from May 2019 to June 2022 and I currently work as a customer service representative (voice channel) since February 2024.Aside from customer service, I'm also a freelance fiction and non-fiction writer. I can write articles, essays, poems, short stories, scripts, and even blog posts.I also finished my 120-hour TESOL certification course in December 2019 and can teach English via multiple channels, such as Skype, Zoom, and Hangouts.
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Collaborator0-0-8 StudiosValenzuela, Ncr, Ph -
Customer Support AgentImpact Brands Feb 2024 - PresentManassas, Virginia, United States-Answer product inquiries over the phone-Acknowledge and resolve complaints from customers-Process refunds, cancel subscriptions, and fill out forms and reshipment requests for customers-Document customers’ accounts and orders about interactions, transactions, comments, and complaints -
Collaborator0-0-8 Studios Mar 2023 - PresentAtlanta, Georgia, United States -
Content WriterFreelance (Self-Employed) Sep 2020 - PresentParañaque, National Capital Region, Philippines-Research for materials to be used for writing content for blogs-Produce content (such as blogs or articles) for different clients concerning various topics-Proofread and edit articles and blog posts before submission
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Lead Generation Assistant/Research & Data Entry SpecialistSol Mar Real Estate Investments, Llc. Jan 2022 - Jan 2024Parañaque, National Capital Region, Philippines-Search for leads using real estate listing websites. -Enter lead details using CRM tools-Create and submit daily progress reports and time tables using Google Suite-Look for property management companies throughout the US using Google
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Email And Chat Support RepresentativeIbex May 2019 - Jun 2022Muntinlupa, National Capital Region, Philippines-Answer inquiries, concerns, and complaints from customers through email, phone, and chat-Provide troubleshooting steps to customers-Transfer customers to the appropriate department if issues are beyond work scope-Place orders and process refunds for customers
Wei-Chih Eudela Education Details
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Parañaque National High School-MainGeneral Academic Strand -
Mapúa Malayan Digital CollegeInformation Technology
Frequently Asked Questions about Wei-Chih Eudela
What company does Wei-Chih Eudela work for?
Wei-Chih Eudela works for 0-0-8 Studios
What is Wei-Chih Eudela's role at the current company?
Wei-Chih Eudela's current role is Collaborator.
What schools did Wei-Chih Eudela attend?
Wei-Chih Eudela attended Parañaque National High School-Main, Mapúa Malayan Digital College.
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