Wei (David) Liu Email & Phone Number

Toronto, Ontario, Canada

• Provided ongoing support for lines of businesses across the organization, analyzing requirements and managing deliverables for small-scale projects and initiatives.• Act as the main point of contact for a large-scale system overhaul project, from intake of requirements, incident resolution, as well as coordination of project related meetings, clarification of requirements, release planning, and ongoing support for power users.• Participated in ongoing process improvement activities, including but not limited to contribution to the knowledge database for both detailed procedures and high-level process mapping, as well as acting as the SME for all lines of business for which I support.

Toronto, Ontario, Canada

• Delivered three large sized critical features and 20+ medium sized features and enhancements by taking ownership of the features and defining not only their technical requirements but also their high-level business objectives.• Maintained team cohesion and ensured the team stayed on track in terms of both timeline and product features by hosting agile ceremonies, including standup meetings, backlog refinement/prioritization sessions, sprint planning, and sprint retrospectives.• Ensuring product satisfaction from a business and client perspective by being the main point of contact for internal and external business stakeholders, managing expectations from both within the development team as well as stakeholders, and taking ownership of the intake of potential enhancements on the product.

Toronto, Ontario, Canada

• Expanded application capability by 100% by defining five features as part of two separate processes, analyzing key functionality, capabilities, and overarching goals of the implemented features.• Streamlined work processes and reduced churn by creating and maintaining workflow processes based on agile methodology.• Enhanced application user interface and user experience by collaborating with UX designers, developers, and product owners to continuously improve the application interface.

Scarborough, Ontario

• Implemented six successful end-to-end project implementations, which greatly expanded enterprise IT service platform capabilities by managing and performing business requirements gathering, leading into user stories, and working alongside and on behalf of the client, conduct and sign off on user acceptance testing.• Slashed time required to be spent on addressing incidents and manual processing of requests by 30% and simultaneously improved related business processes by conducting post-implementation activities, including incident troubleshooting, defect identification and resolution, as well as assessing and implementing potential enhancements to the system.• Oversaw and liaised with offshore contractors to facilitate required implementation activities, such as implementing workflow, QA, and release scheduling, which ensured that updates were done according to internal client timelines and business requirements.

Toronto, Canada Area

Newmarket, On

• Improved the quality of 3 main lines of products for 2 manufacturers by working with internal and external quality engineers to effectively deliver short and long-term quality engineering projects in a timely manner.• Compiled and analyzed data on machines and products to improve designs on existing products, this led to an improvement in the efficiency of the product and the manufacturing process.• Minimized production costs due to quality concerns while ensuring an adherence to strict quality guidelines by conducting regular inspections on production lines to ensure maximum quality in products and efficiency.• Presented ongoing quality improvement project data to executives and professional engineers and created a valuable communication channel between operations and production staff to upper management, which improved and optimized current production processes.