-Estimated the company's yearly budget, to ensure smooth cash flow and to generate future profit.-Planned and organized the workload; maintained composure while prioritizing & orchestrating multiple job functions.-Faced with unexpected travel anomalies, determined best solutions to most effectively preserve customer satisfaction.-Determined essential website requirements to create & maintain viable marketing tool; used my judgment along with the tourism law; agency policies to… Show more -Estimated the company's yearly budget, to ensure smooth cash flow and to generate future profit.-Planned and organized the workload; maintained composure while prioritizing & orchestrating multiple job functions.-Faced with unexpected travel anomalies, determined best solutions to most effectively preserve customer satisfaction.-Determined essential website requirements to create & maintain viable marketing tool; used my judgment along with the tourism law; agency policies to determine the business activities. Show less

-Provided timely and thorough information to all interested parties via e-mail, phone and in person; assisted overseas clients with planning their trips, designing tour itineraries and calculating budget.-Utilized valuable written and spoken feedback to enhance customer satisfaction and grow the business.-Coordinated with tour operators and tour guides to ensure travel packages run smoothly.-Maintained seasonal correspondence with past customers to generate future interest.