Administrative Management Specialist
-Boosted conversion of potential network leads to in-person visits by 13% through strategic engagement-Led a pivotal role in the company's transformation by developing automated Excel reports to streamline case progress tracking, thereby enhancing efficiency and promoting data-driven decision-making-Orchestrated the consolidation and thorough analysis of incoming customer inquiries, subsequently distributing them to 26 stores strategically, optimizing customer engagement and ensuring prompt responses-Managed back-end services, improving customer satisfaction and loyalty, while serving as a crucial liaison, ensuring efficient reporting and proactive management between different departments of the corporation