Wei Lyn Foo Email & Phone Number

Malaysia

Kuala Lumpur, Malaysia

Cyberjaya

Job Scope:• Lead and manage a team of 10-15 Customer Service Professionals • Ensure team delivers their daily Service Level Agreements, work accuracy and achieving operational targets• Motivating and engaging staff on a daily basis to ensure smooth operation• Develop staff with frequent coaching sessions and work with them to develop their Individual Development Plans• Maximizing staff potential by working with internal partners to coach team members to improve performance and delivering cost saving initiatives• Embed Continuous Improvement (CI) culture within the team and generate value delivery initiatives/improvement on ways of working• Championing safety initiatives in the workspace as a safety ambassador for the Malaysia/Singapore team

Kuala Lumpur, Malaysia

Job Scope:• Manage branch operations• Motivate and engage staff on a daily basis to ensure smooth operation• Maximize staff potential• Meet targets set out by regional office (eg: Average customer waiting time, customer satisfaction index, sales target etc.)• Ensure rules, regulations and policies are practiced in accordance to the standard operating procedure of the bank• Make decisions and solve problems • Provide customers with financial solutions

Kuala Lumpur, Malaysia

Job Scope:• Facilitated daily banking operations• Lead various departments (eg: Current/Saving accounts, Remittances etc.)• Organized and managed team (eg: Clerical)• Ensured customer satisfaction by monitoring waiting time and ensuring excellent services were rendered to them• Dealt and mitigated inquiries and complaints • Cross selling products