Wei Ting Lee Email & Phone Number

Singapore

Utilized BMC Helix to support user tickets, ensuring efficient ticket management and resolutions, and manage IT assets, ensuring accurate tracking and reporting.Ensured support quality met SLA and ITIL standards, maintaining high levels of service delivery.Provided support for Azure Cloud Infrastructure, ensuring smooth operation and resolving issuesContributed to the optimization of IT support processes, reducing response times and improving user satisfaction.Conducted IT Training session and workshops for staffs to improve IT literacy and best practices.Supported the implementation of new IT systems and tools, ensuring smooth transition and minimal disruptions.

Singapore

During my tenure at AET Tankers, I played a pivotal role in transformative projects, enhancing the company's IT infrastructure and enriching employee experience:Laptop Refresh Project: Led the upgrade of the company's hardware, streamlining operations and boosting productivity. This honed my skills in planning, resource allocation, and project management.NAS Setup: Tasked with setting up a new Network Attached Storage, I ensured data migration with optimal security, showcasing the trust placed in me.IT Training Modules: Developed IT training slides utilized across AET's global offices. These modules promoted updated tech knowledge, building a tech-savvy workforce.Cybersecurity Newsletter: Created the 'IT Tip of the Month', emphasizing the importance of cybersecurity awareness, particularly regarding phishing threats.Ad-hoc User Support: Continuously supported employees with IT issues, reinforcing my dedication to smooth operations and user-centric solutions.Viva Engage Platform: Teamed up with interns to create a platform for improved communication and collaboration, highlighting my proficiency in modern digital collaboration tools.Collaborating with AET Tankers' IT team, I gained deep insights into team dynamics, IT management in large-scale settings, and nuances of the maritime logistics industry. This experience at AET Tankers fortified my professional capabilities, endowing me with a strong skill set and a proactive approach.

Singapore

1) Reviewing software requirements and preparing test scenarios.2) Analyzing test results on database impacts, errors or bugs, and usability.3) Preparing reports on all aspects related to the software testing carried out and reporting to the design team.4) Perform Testing (White-box, black-box, grey-box, unit testing, regression testing etc)5) Application helpdesk acknowledgement6) Monitoring of scheduled jobs

Singapore

In charge of managing the operationality of the IT Equipment in the unit.Managed and plan for all maintenance schedule required for the IT equipment in the unit.Developed a tracking system to eliminate any process lapseDeveloped a plan on resolving issues and implemented a system to ensure that processes are adhered to in the aspect of IT Management, as there was a lack of processes implemented in terms of equipment, logistical and infrastructure mangement for the IT Equipment in the unit

Singapore

Greet customers, attended to customer needs and placed special ordersDescribed merchandise and explain use, operation, and care of merchandiseRecommended, select, located and obtain merchandise based on customer needsCompute sales prices, total purchases; received and processed cash and credit paymentDemonstrated use and operation of merchandise and answered questionsMaintained knowledge of current sales, sales promotions, payment and exchanges policies

Singapore

Had an internship opportunity as an Application Consultant for NCS Group, I performed software testing on a project, using the programs, Selenium and Tricentis Tosca, and developed application using Java My role during the attachment was to: • Provide a one-stop counter service that supports various types of licence transactions as well as enhance management decision making capabilities •Read all the documents and understand what needs to be tested. •Designed and implemented a testing structure for the system. •Inform the test lead about what resources will be required for software testing. •Developed test cases and prioritise testing activities. •Execute all the test cases and report defects, define severity and priority for each defect. •Used Selenium and Tricentis Tosca to build test cases and test software

Bachelor Of Science - Bs, Information Systems

Diploma, Information Technology

Graduated with a GPA of 3.75 with a specialisation in Information Security

National Ite Certificate(Nitec), Info-Communications Technology (Networking And System Administration)

Graduated with Merit and with a GPA of 3.949

Gce N-Level

Graduated with a N-Level (NT) score of 3 points