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Wei Wang is listed as Mars — IT Business Analysis based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Wei Wang.
Wei Wang previously worked as IT Business Analysis （Tier 2 support） at Mars and IT & Packing Technical Support/Maintenance staff at Ferngrove Pharmaceuticals Pty. Ltd.. Wei Wang holds Bachelor Of Education (Bed), Information Technology from Cquniversity.
IT Technical Support Analyst with overall 5+ years’ experience in IT industry. Hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of various customers and technical support strategies. Capable to analyze critical support requirements, identify deficiencies and potential opportunities, and develop solutions of increasing reliability and improving productivity for the company. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting and support. I enjoy working on the field of IT and working with other professionals (most of my colleagues finds me very friendly, easy to approach and dependable). Knowledge of Microsoft servers and business products like Outlook, OCS etc., Routers, LAN and WAN systems, NetWare, Lotus Notes. SAP / UNIX / Oracle experience. Familiar with SAP/ Oracle database structure and basic administration task, including the structure & function of each module. Working experience of problem management system, for e.g. Tivoli Service Desk, Magic etc. Understand certain languages, including: PHP, C++, Java, C, SQL
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Guangzhou China
ART (Advanced Resolution Team) is the second tier support of Mars Helpdesk. As the ART Analyst is responsible for 3 key areas:1) Act as the 2nd tier support to solve user issues escalated by 1st level helpdesk.2) Monitor global infrastructure including servers and network, follow-up on those alerts.3) Crisis management and problem management to ensure the.
Sydney
Previous working environment is Access + SQL. Responsibilities: * Handling problems of database and recording the operations. * Maintenance of computer software and hardware * Maintenance of database, including: date entry, backup, restore and statistics and so on.* Optimizing allocation of resources of database * Statistics of complete products and.
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Wei Wang is listed as Mars — IT Business Analysis.
Wei Wang is based in Greater Sydney Area, Australia, Australia.
Wei Wang has worked for Mars and Ferngrove Pharmaceuticals Pty. Ltd..
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Wei Wang holds Bachelor Of Education (Bed), Information Technology from Cquniversity.
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