Wei Xia Email & Phone Number

Singapore

Singapore

• Support and advance the research, teaching and learning goals of the faculty, staff and students.• Actively collaborate with and engage the stakeholders across the university and the broader community.• Be responsible for strategic outreach, networking, and alignment with all postgraduate programmes to integrate the Libraries services into the postgraduate experience. • Serves as the first point of contact for the School of Computing and Information Systems and affiliated areas. Liaises with faculty, programme staff and students, and facilitate effective two-way communication. • Provide reliable and knowledgeable discipline-specific assistance, advice, and learning opportunities relating to research productivity, acquiring, discovering and accessing relevant scholarly resources, and developing information literacy skills and habits.• Work across the Libraries to develop and manage collections (primarily electronic) to support the teaching, learning and research needs of the faculty and students.• Oversee the design, development and delivery of high-quality SMU Libraries’ services for postgraduates across all schools.• Provide leadership and strategic directions for various postgraduate programmes such as the Academic Research PhD Programmes, Professional Doctorate Programmes and Professional Masters.• Provides focused support to postgraduate programmes and enriches the Libraries’ contributions to graduate learning outcomes and research skills and practice through close collaboration.

- Provide research services to faculty and students- Develop and deliver training programs in the use of subject specific (Information Systems) database and specific information tools- Source databases and information materials to support research and learning- Interact closely with faculty, students, research centres, and database vendors- Take the ownership of subscripted subject databases e.g., tracking down the usage, renewing databases, negotiating the database prices, liaising with technical support and vendors etc.- Work as part of the Information Services Team- Promote library services and resources. Collaborate with different parties to organize domestic and international events

- Manage the service delivery and operation aspects of all the current E-government shared IT services;- Plan, administer, coordinate, follow-up and implement ICT cooperation projects- Undertake account management of current services customers;- Charge line management duties with the customer service team and deal with issues pertaining to the existing portfolio of services;- Undertake work program for two E-Government products: New Zealand Public Sector Intranet and shared workspaces (operate, maintain and enhance shared workspaces);- Interact with potential clients to assess eligibility, potential risks and opportunities to refine business requirements. Drive uptake of potential customers and increase the use the service;- Implement shared workspace with Microsoft sharepoint technology;- Manage relationship with clients across government agencies and non-organisational organisations, stakeholders and other staff;- Establish communication channels and methodology to obtain customers’ perceptions and satisfactions;- Provide training to clients and staff;- Analyse and process feedback and information from web site clients/ stakeholders including the forwarding of enquiries to relevant staff;- Communicate & increase awareness of current projects / business requirements;- Prepare and maintain procedural documentation;- Produce regular quality operational reports timely;- Provide proactive and solicited good advice to Customer Service Manager and other team members.

- Initiate and manage Internet projects as required;- Manage the translation of documents into the appropriate format in accordance with e-government standards for publication;- Design and develop new sections and applications as required;- Manage the maintenance of the Agency’s internet and intranet sites ensuring that web pages are up to date, meet the needs of external clients and portray an appropriate Agency image;- Prepare and maintain procedural documentation of information systems management;- Analysing and processing feedback and information from web site clients/ stakeholders including the forwarding of enquiries to relevant staff - Communicate & increase awareness of current website management projects / business requirements

Master Of Arts With Merit, Library And Information Studies

Bachelor Of Commerce And Administration, Information Science

Itil Information Services Management Qualification, Itil (Information Technology Infrastructure Library)

Certificate In Project Management