• Plan and organize service supports with multi-regional teams in the Americas, China, and Russia.• Develop, review and update application protocols, operation manuals and service reports.• Create engagement materials, including presentations, videos, product brochures and proposals.• Maintain contact with customers and provide expert consultations to technical inquiries.• Perform on-site product installations and training on capillary electrophoresis systems, FT-NIR and mercury analyzers.• Promote company products at expos and trade shows; plan and organize workshops and training events with sales & marketing department.

• Developed and tested experimental protocols for studies in wood preservation, water treatment, food science, and turbine engine lubricant.• Evaluated and managed data across multiple projects.• Organized and drafted research results in forms of reports and scientific publications.• Presented findings at meetings and conferences to multi-disciplinary audiences.

• Instructed laboratory courses to students from a diverse academic backgrounds.• Compiled study guides and handbooks to complement the teaching materials.• Responsible for ensuring student safety, dealing with hazards and accidents.• Demonstrated experiments using a variety of analytical methods, including GC-MS, ICP-MS, ion chromatography, UV-Vis, FTIR and Karl Fischer titration.

• Performed over 200 product synthesis, data collection, and registration in compliance with GLP standard.• Organized assignments with team members to ensure fast target deliveries.