Develop product roadmap by aligning initiatives and goals with stakeholders in the Novantas advisory business Execute on product roadmaps using Agile methodology to periodically release new features Create prototypes of new features, including detailed calculation examples of advanced metrics and analytics under development Conduct user interviews to gather feedback on product usage and new features under development Lead a team of eight engineers and PMs by providing strategic vision, technical guidance, and career development feedback Develop help content for current users and marketing content for prospective clients Launched the initial version of a product in 2016 by writing SQL code and designing dashboards in Tableau to replace a manual report generated in PowerpointScaled product from an initially set of 10 banks to ~35 banks, covering more than 30% of US consumer deposits and responsible for $10 million revenue each year, while maintaining 95% client renewal rate Developed and enforced a set of data governance policies to earn clients' trust in the protection of their performance and to ensure compliance with antitrust regulations

Managed existing client relationships to ensure adoption of platform and retention of client Provided customized support and guidance to clients, using product and banking industry knowledge Performed ad-hoc analysis leveraging datasets to support client requests and drive business insights Led a team of two to implement SaaS for new clients, including for one of the four major Australian banks Managed the project by setting the timeline and leading weekly meetings for various stakeholders Tailored the product to each client’s individual business needs according to their unique product set and pricing strategy, to maximize the value of the platform for each client Developed training sessions focused on each client’s individual business needs

Managed and led a team of five student techs who serve a group of approximately 500 undergraduatesEnsured the quality and timeliness of customer service by allocating cases to the teamOrganized training, meetings, and activities, provided technical backup, and reviewed performance