Wei Yang Email & Phone Number

Greater Seattle Area

Develop comprehensive customer support strategy for emerging Amazon digital devices by working with cross-functional teams to understand product features and deficiencies as well as customer pain points. Influence product roadmaps through actionable customer insights and competitive landscape. Identify support gaps as well as opportunities for increasing customer engagement and technical automation in supporting tools. Innovate cross-product solutions to close the gaps, bring optimal product experience to millions of Amazon customers and reduce unnecessary customer service work load.

Greater Philadelphia Area

Lead US product team in managing product life cycle of multi-line smart LED lighting products targeting the US IoT market. LED light bulbs are quickly becoming ubiquitous in our daily life, why not make them do more and become smarter? Our innovations bring entertainment, peace of mind, convenience besides lighting to your home and office by simply screwing in a few LED bulbs, how cool is that?Key responsibilities:o Define product strategies, requirements and roadmaps.o Drive new product development and existing product improvements via close cross-functional collaboration with R&D, marketing, sales, operation, customer support, legal and finance.o Shape Smart Home integration strategy and oversee integration with strategic partners including Amazon, Google, SmartThings by Samsung, Comcast, AT&T, Cox and Wink from conception to completion.o Evaluate new business opportunities, market trends and new IoT technologies.o Manage training, hiring activities and workload for the team members.o Serve as the technical contact point for internal marketing/sales/customer support teams, customers and partners.

Trevose, Pa

Responsible for designing wireless remote monitoring and diagnostic system that utilizes multiple wireless technologies for industrial water treatment applications. Specialize in M2M/IoT system design and development. Manage vendor hardware and software development progress and deliveries. Oversaw wastewater treatment controller application software development effort.Key responsibilities:o Worked with commercial team and internal IT team to define software product features and requirements, assess feasibility/complexity, estimate scope and develop project plans and schedules. o Provided oversight for all project activities – development of SOW for outside contractors, system integration/upgrade, software release management, Beta trials, product marketing material preparation, customer service personnel training and product consulting to other business units.o Oversaw third-party vendor hardware and software development progress, QA and deliveries. Conducted status meetings and monitored project progress. Advised vendors on business and product feature requirements. o Authored multiple system-level architecture design documents.

Led embedded software development for Zoombak GPS tracking device.Key responsibilities:o Worked with marketing/sales to define requirements, assess feasibility/complexity, estimate scope and develop schedules. o Defined software change specifications and developed software design documents.o Modeled business logics, activity diagrams, data flows and state machines in the software system using various UML modeling tools. o Managed multiple-line release for multiple software products.o Planned, conducted, and coordinated software development activities with external contractors/consultants including Holux (Taiwan) and Useful Networks (Denver). o Worked with B2B customers including LOC-AID, UbiEst S.p.A. (Italy), etc. for product feasibility analysis and support.

Led software engineering team in developing various test automation software platforms to automate labor-intensive system testing for features including IS-95 and CDMA 1X MO/MT voice calls, IS-866 (EVDO) data call, E911, Push to Talk, LBS and etc.

Mba, Business Administration And Management, General

Ms, Major In Both Computer Science & Chemical Engineer

Bs, Chemical Engineer