It Business Analyst
· Involved in projects such as System Replacement, System Enhancements, Business dashboard reporting· Assist in requirements gathering, end-user trainings and documentation· Assist in planning and coordination of discussions, tracking of follow-up actions and issues· Support quality assurance related activities such as execution and tracking of test plans & test scripts to ensure functionality, reliability and performance of the systems.· Create and maintain documentations, e.g. feasibility study, process flow, design· Participate in additional activities such as documentation of incidents report and handling inquiries raised by users