Guest Service Agent & Night Auditor
Sandman Signature Vancouver Airport Hotel & Resort
Richmond, British Columbia, Canada
• Performed dependability and flexibility by interacting with dual roles to advance managerial skills.• Focused on quality and detail in composing, inputting, processing, and organizing operational daily reports and arrangement of correspondences into electronic databases.• Demonstrated organizational skills and adaptability skills by decisive crisis management in making judgments to accommodate client needs. Advise appropriate team members about the client’s… Show more • Performed dependability and flexibility by interacting with dual roles to advance managerial skills.• Focused on quality and detail in composing, inputting, processing, and organizing operational daily reports and arrangement of correspondences into electronic databases.• Demonstrated organizational skills and adaptability skills by decisive crisis management in making judgments to accommodate client needs. Advise appropriate team members about the client’s arrival.• Optimized hotel revenue, which indicated processing new booking requests and consistently maintaining above 95% room occupancy while on shift compared with other colleagues.• Displayed commitment to excellent interpersonal management by achieved three consecutive years of Guest Services Excellence awards recognized by executives throughout the outstanding interpersonal ability of guest service and carried out inspirational leadership. Show less